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Riverdale Chrysler Jeep Dodge Ram
Bronx, NY
874 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 874 reviews
June 27, 2018
service at the riverdale Chrysler dealer.. my reason for the rating.... is because everything was done in a timely manner... no run arounds and straight to the point... I would definitely recom my reason for the rating.... is because everything was done in a timely manner... no run arounds and straight to the point... I would definitely recommend to others.. More
by Ironmand46
Verified CustomerEmployees Worked With
Jose in the service dept..
June 26, 2018
Amazing service I went to three dealers and they claimed they didn’t know the problem was. Jonathan came through, replaced the battery and reflashed my BCM to get my I went to three dealers and they claimed they didn’t know the problem was. Jonathan came through, replaced the battery and reflashed my BCM to get my stop start system operatable. More
by raulsanchez947
Employees Worked With
Jonathan the mechanic
June 26, 2018
Worse of the worst With $1,500 dealership fee and very poor customer care. Dubious financial analysis. Poor communication and wasting of precious time.I'll never recomme With $1,500 dealership fee and very poor customer care. Dubious financial analysis. Poor communication and wasting of precious time.I'll never recommend to anyone. I'm about to call the dealer regarding why did they send my credit information to other organizations which ended up in a dark website. My report sent me an email with this effect. The day (22 June, 2018)when the car was release to me I told Albert, Charolene and the mechanic who worked the leakage I found on the 18 June , 2018 the there is no coolant and other oil in the car so they should add that to it for me to see there are no other leakages on the car but they told me no because the car passed the test and I asked them which company tested the car and they replied it's their company and I then said if I buy the those fluids into the car and it leaks I will bring it to them to fix it and will pay for the transportation since I'm drive Fort Drum to their shop in the Bronx and they said no problem. I drove to Fort Drum and bought the coolant and other fluids and there were leakages so I called Charolene and complained about it and also called a guy who they said is the head of service and he told me to bring the car with an appointment on Friday 6 July, 2018. When I got there, der gave me to Jose who was polite but after diagnosis he told me they have found the fault and was consistent with my suspicion but he doesn't have approving authority for it to be fixed so I should come on Monday because the general manager isn't there. I told him, Charolene and other sales guys that due to the distance my fuel cost is more $110 and they're amazed and as a soldier you've to be given the permission before I can travel down there which I explained to the the first they I entered their shop but they don't understand or they've refused to understand. Buying car from this company has been the most frustrated moment in my life. What they could tell me was to call their manager. More
by KKRASAREBUDU
Employees Worked With
Charolene , Bobby Albert, Freddy Juseinoski, Stanley Charles
June 25, 2018
great service Great shop and the staff is super friendly. They got me in and out quickly and easily. They are knowledgeable and courteous. I have been with them for Great shop and the staff is super friendly. They got me in and out quickly and easily. They are knowledgeable and courteous. I have been with them for years. More
by dmoidel
Employees Worked With
Albert
June 24, 2018
Great customer service and friendly place. I feel satirfy with the customer service i recived at riverdale chrysler jeep. The staff is really nice and they work fast to give the customer the be I feel satirfy with the customer service i recived at riverdale chrysler jeep. The staff is really nice and they work fast to give the customer the best service.. More
by elvapro27
Employees Worked With
Delanie
June 21, 2018
Very satisfied My service adviser was excellent, I told him my issue & he let me know what I can do to get the issue resolved he also gave me a time that my vehicle My service adviser was excellent, I told him my issue & he let me know what I can do to get the issue resolved he also gave me a time that my vehicle would be ready & it was ready very professional & thank you to the team at Riverdale for doing a great job on my vehicle. More
by mos1274
Employees Worked With
Jose
June 21, 2018
Good Service I received very good service on Wednesday when I brought my car in to be service. Everyone was very friendly and polite. I there approximately 2 hours I received very good service on Wednesday when I brought my car in to be service. Everyone was very friendly and polite. I there approximately 2 hours which I didn’t think it was bad More
by cpolk81624
Employees Worked With
Check in person
June 20, 2018
service very good customer service. Jose did a good job of following up with me . The crew did a very good job. A coffee pot in customer area would be great. very good customer service. Jose did a good job of following up with me . The crew did a very good job. A coffee pot in customer area would be great. More
by t2g00
Employees Worked With
jose
June 19, 2018
Can't explain It started out as a diagnostic check which I was told would be $169. Then the results of test were to change sensor but there was no detail of work th It started out as a diagnostic check which I was told would be $169. Then the results of test were to change sensor but there was no detail of work that needed to be done. So the work with the sensor that cost $50 was done and with the labor costs that took two days which the customer service rep. Stated would take one day came out to a grand total of $383 for a service that didn't even work. Finally the grand insult was when the customer rep came back to me & told me it would cost $4,200 to fix the issues with the truck. I really don't know what to say. Maybe if they hadn't mixed up my keys with another trucks Maybe of I didn't have to break my back with the tow truck driver to get the car out of there overcrowded lot I'll let your draw your own conclusions on the rating. More
by Never saw it
Employees Worked With
Bobby Albert
June 18, 2018
Worst experience ever. BEWARE - $1900 “Recon” fee ! Stay far far far away from this place. Called twice this morning to buy a Wrangler from them. Drove an hour and a half away to find out the truck had Stay far far far away from this place. Called twice this morning to buy a Wrangler from them. Drove an hour and a half away to find out the truck had a deposit on it, where the salesman tried to convince me to buy a new truck. When we walked inside I offered to buy the truck on the spot, and the salesman Jose told me his manager was willing to sell the truck (even though it has a deposit from another buyer who already had their credit ran)? We sat down and talked price. They failed to mention that their advertised price includes 10% down, and that all used vehicles have a $1900 reconditioning fee that is non-negotiable whatsoever. So here I am, wasting my day off in this dump of a dealership. I’ve bought over 5 used cars from dealers in the past 6 months and this is by far the worst dealership I’ve ever experienced in my life. Save your time, don’t come here. The deal looks good online until you show up and it’s thousands more than what you thought. Don’t waste your time. More
by bretster
Employees Worked With
Jose
