Riverdale Chrysler Jeep Dodge Ram

Poor customer service I brought my 2012 Jeep Wrangler Call of duty edition to the dealership numerous times to tell them that the manual transmission is popping out of firs I brought my 2012 Jeep Wrangler Call of duty edition to the dealership numerous times to tell them that the manual transmission is popping out of first gear when it’s already engaged. They advised me every time over the past 3 years that there was no problem and they cannot replicate the issue. The shifter broke off and I brought it in to be repaired, they changed it with a different one and it kept rattling. So I brought it back to get that corrected and they said “the transmission kicks out in first gear, but you’re no longer covered by the warranty so you need to call Chrysler to dispute it” 3 weeks later Chrysler didn’t do anything to assist and the dealer charges me $149.99 plus tax for a diagnostic fee on a trouble I’ve told them about for 3 years. When I disputed the fact that they didn’t do anything to diagnose the trouble other than drive it into the bay they refused to hear my argument and insisted I pay. The entire experience has made me decide to trade in the vehicle and get a different car manufacturer’s vehicle because this is the poorest customer experience I’ve ever had in my 30 years of driving. More

New Car Purchase Wow! Everyone was very friendly and accommodating! My sales rep, George Roggiero, was on point! He was personable and knowledgeable. He presented Wow! Everyone was very friendly and accommodating! My sales rep, George Roggiero, was on point! He was personable and knowledgeable. He presented me with options which is always a plus! He also provided a great menu choice for me as well! How cool! FINALLY: They RANG THE BELL!!! Great feeling! More

Fantastic customer service and support Available for big repairs and all the small maintenance stuff, this service department is organized and competent, honest about challenges and quick t Available for big repairs and all the small maintenance stuff, this service department is organized and competent, honest about challenges and quick to respond, thank you More

Quick oil change Jose is always friendly and helpful when I come in. This time I had dealt with another associate who was able to help fit me in for an oil change thou Jose is always friendly and helpful when I come in. This time I had dealt with another associate who was able to help fit me in for an oil change though she explained that they were on a time crunch. I was grateful. More

AMAZING EXPERIENCE WAS A PLEASURE DEALING WITH JOE SZABO AND HARVEY THEY WERE REALLY HELPFUL THROUGHOUT THE WHOLE PROCESS OF LEASING THE NEW 2019 CHRYSLER PACIFICA THANX WAS A PLEASURE DEALING WITH JOE SZABO AND HARVEY THEY WERE REALLY HELPFUL THROUGHOUT THE WHOLE PROCESS OF LEASING THE NEW 2019 CHRYSLER PACIFICA THANX AGAIN More

Pleasant They offer me pronmpt service. Friendly employees and very comfortable waiting room. Customer service overall is very professional. The employees show They offer me pronmpt service. Friendly employees and very comfortable waiting room. Customer service overall is very professional. The employees show care toward customers satisfaction. More

Routine Maintenance Great team over at Riverdale. I was there on my birthday for a routine maintenance checkup and they got in and out in under an hour. Love those guys! Great team over at Riverdale. I was there on my birthday for a routine maintenance checkup and they got in and out in under an hour. Love those guys! More

Overall great customer service First time purchasing a Grand Cherokee and everyone was just great. Our sales rep Jose Soto was awesome. He made us feel comfortable and listened to First time purchasing a Grand Cherokee and everyone was just great. Our sales rep Jose Soto was awesome. He made us feel comfortable and listened to what we wanted. He delivered everything he promised. Please visit Riverdale Jeep Chrysler and see Jose Soto. You won’t regret. Judy More

Excellent service The service department was very helpful and got me in and out. I always have a good experience here and look forward to my next visit. I appreciate The service department was very helpful and got me in and out. I always have a good experience here and look forward to my next visit. I appreciate Alberts help and everyone’s help in the service department I apologize I do not know there names but I appreciate everything you all do every day. More

Outstanding service The service was conducted in an outstanding manner. The reception at the service desk was courteous and professional. The wait time was reasonable and The service was conducted in an outstanding manner. The reception at the service desk was courteous and professional. The wait time was reasonable and the work on the vehicle was performed according to Jeep’s high standards. More