Riverdale Chrysler Jeep Dodge Ram

Customer care The advisor Albert Pico is a wonderful listener and very caring, Every complains about my car was properly addressed. The mechanic also did a good The advisor Albert Pico is a wonderful listener and very caring, Every complains about my car was properly addressed. The mechanic also did a good job. More

Very nice rep . got my first oil change for free also gave me my tire rotation for free, no questions asked, - took about one hour. . got my first oil change for free also gave me my tire rotation for free, no questions asked, - took about one hour. More

experience of service This spot is small but very helpful. Hector was the first one to help me when I pulled up and my car would not move again sue to a tech issue. Albert This spot is small but very helpful. Hector was the first one to help me when I pulled up and my car would not move again sue to a tech issue. Albert handled everything else and kept me well informed every step of the way. Only thing I wish they had was courtesy vehicles because I was out a car a few days. More

Great sales service I’m very pleased with all the sales representatives that helped me. Overall, great people, great service made me feel comfortable while waiting for al I’m very pleased with all the sales representatives that helped me. Overall, great people, great service made me feel comfortable while waiting for all paperwork to be completed. Best part I was able to leave in my 2019 Grand Cherokee :-). More

Long wait I arrived around 930 and didn’t leave until 2pm. It was a long wait to get an oil change and 4 new tires. The staff is pretty awesome though. Thanks I arrived around 930 and didn’t leave until 2pm. It was a long wait to get an oil change and 4 new tires. The staff is pretty awesome though. Thanks More

Service rear door latch. There was a problem with my right rear door not opening at times. when i came in to check out the problem there was an issue with the repair work, but There was a problem with my right rear door not opening at times. when i came in to check out the problem there was an issue with the repair work, but Jose handle the problem in a very professional way to my satisfaction. More

service went downhill been back three times and each time it gets worse because i should not have to keep coming back,. I regret not shopping around my options more. Furthe been back three times and each time it gets worse because i should not have to keep coming back,. I regret not shopping around my options more. Furthermore these surveys are rigged because if i say anything less than stellar it will get scrutinized and rejected for posting. So, here it is, my last survey before I put these in spam folder. Service has gone down hill each time.. I've received snide comments from employees about me coming back a lot. I do not name names. I'm not here to satisfy dealer raters criteria for my personal subjective review of this dealership. Just know, I have no desire to conduct any additional business with this dealership due to their poor service and bad employees who make snide comments at me. More

Scheduled service As usual the staff (Jose) was extremely courteous and helpful. I was hearing some unusual sound coming from the rear of the vehicle & the service team As usual the staff (Jose) was extremely courteous and helpful. I was hearing some unusual sound coming from the rear of the vehicle & the service team was able to pin point it to a bent bumper guard attachment that was hitting the undercarriage of the vehicle whenever i hit a bump. More

Wait was too long I went in for my first oil change and had a slight creaking with the wheel. I showed up to the dealership at 7:30AM and didn't leave until 1:30PM. A I went in for my first oil change and had a slight creaking with the wheel. I showed up to the dealership at 7:30AM and didn't leave until 1:30PM. Around 11AM, I asked one of the gentlemen if there was any update on my car, and their response was "We haven't looked at your car yet, we're still working on cars from last night. On top of that, I was told my car had a recall on it. Two hours later, the dealer said "my car wasn't part of the recall" and they would not fix the issue. 2 weeks later in the mail, I received a card from Jeep saying my car needs an immediate fix due to a recall, and I now must go back to the Service center to fix my issue. I will not be returning to Riverdale for this. More