Rivera Toyota - Service Center

Seamless visit with service department, and was finished quicker than expected. Will highly recommend for service. quicker than expected. Will highly recommend for service. More

I was happy with the overall service I had received for my car however this is the third time that I asked for a quote on some bodywork, I asked that the quote be broken out between parts (including OEM) a my car however this is the third time that I asked for a quote on some bodywork, I asked that the quote be broken out between parts (including OEM) and labor. Repeatedly on both visits your service technician has not provided me with the information I have asked for. And oddly enough the quote I received the first time was 25% higher than the quote I received the second time I imagine if I ask again will I get a different number? More

This was my second service visit. Just like the first it was excellent. I was concerned with what I perceived as a braking issue. My service technician, Joe Lane, shuttle back and for Just like the first it was excellent. I was concerned with what I perceived as a braking issue. My service technician, Joe Lane, shuttle back and forth between me and the service technician trying to determine what was going on. Turned out everything was working it should and he spent time with me going over computer printout showing me every time the braking system engaged and we were abel to determine was the cause of my concern. More

Joe was excellent. He always knowledgeable and efficient when it comes to service my 2018 toyota sienna. Thank you for always assisting me with a loaner. I was able to He always knowledgeable and efficient when it comes to service my 2018 toyota sienna. Thank you for always assisting me with a loaner. I was able to make a meeting a work and a doctor appointment during the service. More

Beth Hicks is a fine service rep. She's courteous , efficient and responsive. There were times in the past where I dreaded dealing with the reps because some of them had surly attitu She's courteous , efficient and responsive. There were times in the past where I dreaded dealing with the reps because some of them had surly attitudes. I needed a new tire fro my 4 Runner- the one criticism I do have is that the service center didn't have the tire stocked and I needed to return to have the work completed. Nevertheless, the work was done in a timely manner. Please note I've been a customer of Toyota North for at least 15 years. More

This was my first scheduled Toyota Care maintenance for my 2022 XLE Highlander after purchase and as I said in my previous five star review about the purchase experience “this dealership should be the stan my 2022 XLE Highlander after purchase and as I said in my previous five star review about the purchase experience “this dealership should be the standard all Toyota dealerships are held too. I drove an extra twenty minutes right past the exit I “used” to take for the Toyota Dealership in Mamaroneck that I had previously purchased from and used for service which under current management has turned into the stereo typical sleezy car buying experience and service you should only see in movies. I will continue to happily drive the extra miles to have the very friendly and courteous top notch customer service that Rivera Toyota consistently provides. For the reasons listed above I referred a close friend who went in and leased a brand new 2022 Highlander the day before I came in for service! As always Thank you to the entire dealership especially Beth Hicks, Ken Hicks, John Rossi and Tinu Thomas. Sincerely, LD More

This is by far my favorite dealership. There are skilled technicians at this facility. They are fast, experienced & efficient. I have had bad experiences other places. But I continue to ma There are skilled technicians at this facility. They are fast, experienced & efficient. I have had bad experiences other places. But I continue to make the drive for the service Beth provides. She has always been respectful to me as a veteran. But she is extremely kind to my children. She checks their Wi-Fi and always manages to have a snack for the little. This is beyond helpful for someone like myself that has a tight schedule. I get my service completed timely so I’m on my way to my kids next event. Thank you for all you do to keep this family on the road. More

The service department staffer was very helpful and pleasant. The routine maintenance work done on my car was finished more quickly than expected. Overall, it was a good experience. pleasant. The routine maintenance work done on my car was finished more quickly than expected. Overall, it was a good experience. More

Joe was super helpful and personable. We clearly went over everything I was concerned with and helped get everything done in a timely manner. Thanks! We clearly went over everything I was concerned with and helped get everything done in a timely manner. Thanks! More

Very pleased. I was on time and my car was taken right away. I stayed inside in their waiting room, very comfortably and enjoyed their coffee. I even was given I was on time and my car was taken right away. I stayed inside in their waiting room, very comfortably and enjoyed their coffee. I even was given a coupon for a free car wash! More