Rivera Toyota - Service Center

All good. Service went smoothly with no issues or material delays. All good this time. Service went smoothly with no issues or material delays. All good this time. More

Courteous, and prompt. We love the dealership and the Highlander. We have owned three of them starting in 2005. The 2021 is a better car than our 2017 Range Rover. And We love the dealership and the Highlander. We have owned three of them starting in 2005. The 2021 is a better car than our 2017 Range Rover. And at 40% of the price tag! More

Great service from desk and acting fast Thanks thanks thanks thanks thanks Thanks thanks thanks thanks thanks thanks thanks Thanks thanks thanks More

Kathy Hutt is a star! She is very easy to deal with, accommodating and efficient. She is respectful of her customer's time and money. and got my vehicle serviced on time She is very easy to deal with, accommodating and efficient. She is respectful of her customer's time and money. and got my vehicle serviced on time. More

Work was performed competently, but I was “sold” a maintenance service that was unnecessary (not in Toyota’s maintenance schedule for my vehicle’s age and mileage) and therefore unknowingly not covere maintenance service that was unnecessary (not in Toyota’s maintenance schedule for my vehicle’s age and mileage) and therefore unknowingly not covered by my prepaid maintenance contract since it was not a scheduled service. I didn’t know it wasn’t covered until after it was performed and I was billed while picking up my Tacoma. Very disappointing and unexpected given past experience which was good. It should have been clearly explained before it was performed, but it was not. If it was clearly disclosed, I would not have agreed to it. I responded as noted above to a text from the service adviser after pickup asking if there were any issues so that they may be resolved, but received no reply. I may consider using a different Toyota dealer as a result. More

What a great experience ! ! Kathy is great and very understanding to the needs of her customers ! Will ALWAYS recommend this dealership ! Kathy is great and very understanding to the needs of her customers ! Will ALWAYS recommend this dealership More

Catherine noticed that my NY State inspection was going to expire next month, so she saved me a visit to the dealer. Thank you. Charlie shuttled me back and forth to my house so that I didn't have to leave to expire next month, so she saved me a visit to the dealer. Thank you. Charlie shuttled me back and forth to my house so that I didn't have to leave my pup for long. Thank you again. I am very pleased with your service and would recommend you to anyone. More

My first service experience was excellent. From the moment I drove up to the drop-off point every employee I encountered was welcoming, friendly and helpful. Cathy exhibited those same quali From the moment I drove up to the drop-off point every employee I encountered was welcoming, friendly and helpful. Cathy exhibited those same qualities at the service desk plus she was very professional, knowledgable and offered insight, guidance and recommendations for my vehicle. The car was ready well within the estimated time frame. I am very happy that I scheduled the work here and I will return. Thank you for soliciting feedback. More

Great customer service, professional, quick, and very helpful. Look forward to bringing my car back next time! helpful. Look forward to bringing my car back next time! More

Beth was so wonderful and made sure that I wasn’t waiting too long and the service was done efficiently. too long and the service was done efficiently. More