Rivera Toyota - Service Center

Cathy was remarkable. Super friendly and outgoing. Mechanics were friendly and explained all the needs of the vehicle. Super friendly and outgoing. Mechanics were friendly and explained all the needs of the vehicle. More

Toyota did not have the part in stock and requested that I should return when part is ordered. I was charged for labor $157 dollars and Catherine Hutt said I will be charged for labor again once the part is I should return when part is ordered. I was charged for labor $157 dollars and Catherine Hutt said I will be charged for labor again once the part is installed More

My service rep, Joe, is always helpful and knowledgable about issues and recommendations for my vechicle, courteous, and professional. about issues and recommendations for my vechicle, courteous, and professional. More

Tried to bait and switch me by overcharging for basic service. Absolutely terrible. Utterly unconscionable. service. Absolutely terrible. Utterly unconscionable. More

Service writer did not advise me of the cost of the oil change for my car and she complained about the dealership not making any money from a key replacement warranty that I got from another Toyota dealers change for my car and she complained about the dealership not making any money from a key replacement warranty that I got from another Toyota dealership when I purchased my car. I asked her to have technician to tighten front license plate bracket and she said it was done and that was a lie. I had to drive my car back to the garage bay to have technician who did my oil change to do it... More

Nice and friendly , and knowledgeable Cathy Hutt service advisor was great…. Also side note was cool seeing Yankees Picture around the shop… service advisor was great…. Also side note was cool seeing Yankees Picture around the shop… More

Beth was amazing. She was so attentive to make sure I was happy with my wait time. She really looked out for everyone in the waiting area. Beth really made my wait She was so attentive to make sure I was happy with my wait time. She really looked out for everyone in the waiting area. Beth really made my wait comfortable and took good care of me to get me out in time. Great service. More

My appt was at 8:15am and I was told it would take an hour and a half. I got a call at 9:40 and they hadn't even looked at it yet. I told her I needed the car to be done by noon because that was when I h hour and a half. I got a call at 9:40 and they hadn't even looked at it yet. I told her I needed the car to be done by noon because that was when I had a ride to pick up the car. She also questioned why it was in because the mileage target hadn't been met yet. I explained I had been contacted multiple times to make the appt and when I asked about the mileage, they said it was mileage or 5 months, whichever came first and I should make the appt. She relayed very little confidence in that on the phone and I left the call feeling like they were doing it just to do it but it wasn't needed. At 1pm I called back and the car was not ready and I explained I no longer had a ride and I needed them to drop off the car to me (thankfully I live close by). In addition, when making this appt I was asked again about trading my car in early. This was also addressed several times prior. I had gone into the dealership in October to discuss this matter and as much as an early trade in deal was advertised, there really was no deal that was worth pursuing. I am still getting emails as about this as early as this morning. Overall the internal communication was and is messy. I can't remember the woman's name that was interacting with, I can't be sure it was who I selected. My appt was Fri, Nov 18th. More

Only take your car to Rivera if your car is under warranty!!! Be very careful make sure you take time to look at your bill and what they are going to charge you. I put my trust in Rivera, went for warranty!!! Be very careful make sure you take time to look at your bill and what they are going to charge you. I put my trust in Rivera, went for an oil change had a coupon for $79.00 they sent me and one for a complimentary multi point inspection. As you can see nothing was checked off on the multi point inspection except for the breaks and the tires. Had an appointment for 8:45 as you can see on the invoice they took my car in at 8:57 but yet they have no completed time for check out!!! The Charge for over $500 in labor is insane!!!!!!! The work they did should have been a standard price, if I would have made 3 separate appointments for the work they done on the car I would have saved hundreds!!!! Who charges a labor rate for an oil change!!! Again, nothing was checked off on the inspection, they have check floor mats!!!! Seriously check floor mats!!! I just don't get it!!! Even with the oil change they never checked my air filters!!! The service rep came to me once and told me to be patient, hind sight be patient means you’re getting screwed!!! I told her I wanted the car checked out for the winter to make sure it was safe, she came and told me I needed a battery and mentioned the injection cleaning and AWD I am not a car person did not know what it entailed not realizing i could have taking it anywhere and saved hundreds! Another red flag is when a sales rep came out and wanted to buy my car. She told me any work that was being done on my car would be reimbursed if I purchased a new car!! Another red flag I was being screwed!!! They jacked up the prices. I was seriously considering getting a new Rav 4 and also trading in my Prius. My car was good enough when it was in the shop but after I got home and looked at the bill realizing I have been screwed I called the and the service rep and she had the nerve to tell me what do you expect for a 7 year old car!!! Great!!! I trusted they would be honest trusted they checked over the car but again nothing checked off!! Not sure if they even did a multi-point inspection?? I always used Mt kisco toyota when my cars were under warranty and never had an issue. I was going to take my other Toyota to have it checked out but after getting hit with this bill I just do not trust them. If you do go be very careful and don't rush out, question everything. I wasted a whole day from work and spent close to $1,000 for basic services!!! Also, when you check out be careful they want you to pay by debit or check otherwise you get another 4% charge tacked on your bill!!! That’s allot of extra money tacked on. Moral of story don't trust them!!!! Do one service at a time. If I was using this car for myself and not transporting someone who was handicap I would have waited but my mistake was telling them why I wanted it fully checked out because they knew I was an easy target!!! More

The experience was smooth and profession from check in with associates through exit with free service confirmation. with associates through exit with free service confirmation. More