Rivera Toyota - Service Center

Service appointment Kevin Feldman was great. Explained in detail what services were needed and came with an estimated price. He was able to come under that price at the e Kevin Feldman was great. Explained in detail what services were needed and came with an estimated price. He was able to come under that price at the end of the service. More

defective battery Problems with starting as seemed like dead battery. Rav4 was only 1 1/2 years old so I did not think it could be battery. So I called service departm Problems with starting as seemed like dead battery. Rav4 was only 1 1/2 years old so I did not think it could be battery. So I called service department and spoke with Ronnie Odegaard who was nice enough to let me bring car in right away. After jump starting my car I got it to service and after only an hours wait I was ready to go after they replaced a defective battery. Great service experience. More

Comprehensive and Courteous Mark was fantastic in greeting me, assessing my needs, and explaining what I should expect. The waiting area is comfortable, and has several areas so Mark was fantastic in greeting me, assessing my needs, and explaining what I should expect. The waiting area is comfortable, and has several areas so customers are not on top of each other. Coffee and bagels were available (nice touch!). Mark informed me that my inspection was due next month and easily accommodated my request to take care of it during this visit. My car was returned quickly, and clean!! Thank you, Rivera Toyota Team!! More

oil change and rotate tires A quick in and out. Car washed when completed. Coffee always good and hot. If you have a question about how to work the lights or radio they are qu A quick in and out. Car washed when completed. Coffee always good and hot. If you have a question about how to work the lights or radio they are quick to answer. More

Outstanding 10000 mile service We have a new 2017 Toyota Prius which came with 2 year free maintenance. Just from past experiences with dealer maintenance we were dreading getting i We have a new 2017 Toyota Prius which came with 2 year free maintenance. Just from past experiences with dealer maintenance we were dreading getting it done. Actually, we did not do the 5,000 mile maintenance, mostly because it did not include an oil change but also due to past experience. We love our new Prius, so felt we most do the 10,000 mile check up. Well were we ever surprised. The car just hit 10,000 miles so we stopped at Rivera Toyota to make an appointment. We met Mark who told us no problem and asked if we would like to do it right now. We were floored and naturally said, "yes". It was the nicest auto service environment we were ever in. Mark said it would take about an hour and that's exactly what it took. The waiting room was spotless, with TV and complimentary tea, coffe, water and bagels. Mark was very professional and a joy to deal with. They even vacuumed and washed the car, What a terrific experience. We will definitely be back for the 15,000 mile service. More

Outstanding customer service Best format for customer service any dealership could have set up. Outstanding. In and out and I get to work using the wi fi. Great place. Best format for customer service any dealership could have set up. Outstanding. In and out and I get to work using the wi fi. Great place. More

Customer service department has fallen apart. Appt for 8:30 for oil change. I called at around 11:30 to see if my card was done. A woman answered who had to switch me to the service department. Appt for 8:30 for oil change. I called at around 11:30 to see if my card was done. A woman answered who had to switch me to the service department. The phone when into a voicemail system. I then called back and asked her to either give me a human, or allow me to speak to her supervisor. She explained that the supervisor had just "walked away" so she couldn't connect me. She THEN took the extra step and said that my car was not yet ready, but I would be hearing soon. Then at around 12:15 we did receive a call saying the car was ready, but it also needed 5 separate things fixed, the total of which was over $1500, which we declined. I then arrived at the service department, and waited about 45 minutes while the service rep was doing "paperwork" (I don't think he is listed in the service reps below). After I asked repeatedly what the hold up was, he then said he was done, but my car was still on the lift. In addition, he informed me that they had done a tire rotation, which I had NOT requested (my tires are rotated for free elsewhere). He then waived the service charge for that. I think they may have UN-rotated my tires as well. I was never able to get a straight answer . Then James Pileggi from sales contacted me about my vehicle. When I explained that I was there waiting for over 1 hour now for my car, he came to help. He then disappeared for about 1/2 hour "looking" for my car. I THEN, asked to speak to a manager. They located Chris Morgado, who also tried to figure out what was going on with my car (again, in for a simple oil change). At the end of this interchange, I explained that if they can't do the customer service part correctly, then I do NOT have confidence that they've done the mechanical part of my visit correct either. I will now find another dealer/mechanic to service my cars. Also, I have two Toyotas. They must be the worse cars in America. Every time I bring it in for service they end up needing tons of work - always over $1000. When I get a second opinion from another independent mechanic, these repairs are NOT found or needed. More

Excellent Service Departent Drppoed my vehicle off for it's first scheduled service appointment. Kevin Feldman was extremely helpfull in accomodating my request to re-schedule my Drppoed my vehicle off for it's first scheduled service appointment. Kevin Feldman was extremely helpfull in accomodating my request to re-schedule my service date. In addition, the service was extremely fast and efficient. More

Car not starting- may be battery I have always liked the efficiency of Rivera Toyota. Today, my Rav 4 would not start In my heated garage. I started it several times and finally it st I have always liked the efficiency of Rivera Toyota. Today, my Rav 4 would not start In my heated garage. I started it several times and finally it started. The battery light was on lit up on the dashboard. I called Rivera Toyota immediately and did not Turn off my car. The woman who answered said there was nothing available and that I probably could not get an appointment until Tuesday. This is the Wednesday before Thanksgiving. I asked her if I could speak with Ronnie or Kevin Who are service managers. I spoke with Kevin Feldman and he said come on down. He was amazing and wonderful. I did wait for an hour and a half and my car was finally looked at. I did need a new battery and cables and I was able to get to a 1 o’clock appointment elsewhere I had. I was very grateful and I appreciate him helping me in the manner that he did, because it was a very busy day being the day before Thanksgiving! Three cheers for Kevin. Rivera Toyota should be very grateful to have a service manager as wonderful as Kevin. More

Fast and efficient service Mark, the service manager, went over the service result with me. Right rear tail-light needed replacement.. He told me part had been ordered and he wo Mark, the service manager, went over the service result with me. Right rear tail-light needed replacement.. He told me part had been ordered and he would call when it arrives. His manner was both personal and professional. More