Rivera Toyota - Service Center

Mark was a pleasure. Mark got me in right away on time. Very courteous & pleasant. Asked if I wanted coffee water or anything. Apologized for not being able to offer free Mark got me in right away on time. Very courteous & pleasant. Asked if I wanted coffee water or anything. Apologized for not being able to offer free car wash as it was Sunday & the person wasn’t there but are working on. Great to be able to go on a Sunday as during the week I work More

Ronnie is an excellent service rep. Ronnie was very easy to work with, always communicating and taking the time to thoroughly listen. His recommendations were on point without pressure. Ronnie was very easy to work with, always communicating and taking the time to thoroughly listen. His recommendations were on point without pressure. Great experience More

Service Extravaganza of Happiness Almost 12 years of perfect, wonderful, careful, kind service. Ronnie, kevin, Jose, Debbie and all the rest have ALWAYS taken such great care of me. Almost 12 years of perfect, wonderful, careful, kind service. Ronnie, kevin, Jose, Debbie and all the rest have ALWAYS taken such great care of me. 215,000 miles and going strong. All thanks to all of them. I have NEVER taken my car anywhere else to be touched by anyone. And look at the results. I plan to get my kids a Rav 4 specifically because of the quality of service and care I have enjoyed at Toyota North/Rivera Toyota over the past 11+ years. More

First service This dealership is amazing. I have had cars from other dealers nothing compares tothe service I received here.everyone was so nice and friendly from This dealership is amazing. I have had cars from other dealers nothing compares tothe service I received here.everyone was so nice and friendly from the first day I went in. More

Great experience! First time at Rivera Toyota. Definitely coming back here and would recommend to all. Our service advisor Mark was great and the whole process was smoo First time at Rivera Toyota. Definitely coming back here and would recommend to all. Our service advisor Mark was great and the whole process was smooth, timely and organized!!! He checked in with us throughout and made everything run smoothly! More

HORRIBLE SERVICE DEPARTMENT I am supposed to get 5 free tune-ups for my 2016 4Runner - which I bought and am paying a lot of money for. When I brought it in for my 15,000 tune-up I am supposed to get 5 free tune-ups for my 2016 4Runner - which I bought and am paying a lot of money for. When I brought it in for my 15,000 tune-up I also needed an inspection. They told me the system was down so I had to go to Mavis after the tune-up for a separate inspection. For my 20,000 tune-up I called in advance to schedule my appointment. They confirmed both via email and voicemail a day in advance, but when I showed up they refused to honor my appointment and told me it would be a 2-hour wait; There were about 2- other people waiting around for their vehicles. I had come up from the city so I did not have time to wait around, and now I have to go to Mavis and pay for a tune-up that should have been free. They did not apologize or care about my frustration. They should reimburse me for all of my Mavis expenses, given that the free tune-ups were part of the purchase negotiation. I wonder if Mariano knows how horribly mis-managed his service department is and how it's impacting his now tarnished reputation. More

150,000 mike maintenance Great service Waited for the work to be performed. Offered a ride to us to Target. Explained all that had to be done. Thank you. Great service Waited for the work to be performed. Offered a ride to us to Target. Explained all that had to be done. Thank you. More

Great service, Kevin Feldman Kevin took care of my Corolla and got it back to me within half hour even though I didn't have an appointment. I bring my Corolla to express service Kevin took care of my Corolla and got it back to me within half hour even though I didn't have an appointment. I bring my Corolla to express service every 5,000 miles and with guys like Kevin and Mark it keeps running smoothly! Great service and great price! More

A wonderful professional experience Kevin Feldman was great I will be back for all my Toyota needs...a wonderful experience as compared to Westchester Toyota which was the worst...thanks Kevin Feldman for all y I will be back for all my Toyota needs...a wonderful experience as compared to Westchester Toyota which was the worst...thanks Kevin Feldman for all your help More

Kevin was very nice and helpful. His estimate of waittime wa Kevin Feldman was very helpful and courteous. His estimate of an hour wait time was accurate and I enjoyed a bagel and coffee. I always have a good ex Kevin Feldman was very helpful and courteous. His estimate of an hour wait time was accurate and I enjoyed a bagel and coffee. I always have a good experience when I go for service at Rivera Toyota. Everyone is very pleasant and helpful. More