Rivera Toyota - Service Center

Service is excellent, Having recommended service dine, then I get a calll saying they don’t think it needs it even though it is due. Looks in excellent condition.... rather Having recommended service dine, then I get a calll saying they don’t think it needs it even though it is due. Looks in excellent condition.... rather than charging me for unneeded service. Saved money and I would never have known the difference. They have always been very honest. More

21st Century Service Everything is done very professionally with the customer in mind. Ronnie Odegaard is wonderful. He explains my choices in an understandable and under Everything is done very professionally with the customer in mind. Ronnie Odegaard is wonderful. He explains my choices in an understandable and understanding way. He gives me options. He knows me by name. I sat and waited and had a bagel and a cup of coffee in their nice waiting area. I was asked if I needed water or anything else. More

Real "Service" Center This was my first service experience at Rivera Toyota and was impressed with Mark's courtesy and respect; a true professional at customer service. Ma This was my first service experience at Rivera Toyota and was impressed with Mark's courtesy and respect; a true professional at customer service. Mark kept me informed during my less than one hour wait in a comfortable waiting room. After discovering Rivera Toyota in Mt. Kisco, I will NOT return to the more convenient location I've been used to for years. Going to Mt. Kisco is worth the extra miles! More

Mark in Service #1 Mark was a breath of fresh air in a situation that took our breath away! $407 to replace a lost fob????!!!!!! I think it is insanity to have t Mark was a breath of fresh air in a situation that took our breath away! $407 to replace a lost fob????!!!!!! I think it is insanity to have to pay such an exorbitant amount of money for replacing a fob. Mark’s warm and friendly disposition immediately put us at ease and helped alleviate some of the anguish in this situation. He was an absolute pleasure and went out of his way to make us feel like we were valuable and cared for. He is an exceptional asset to your dealership. More

Outstanding Experience Today This morning, I brought my Rav 4 in for it's first 5,000/6 months servicing. I asked them on the phone if the service would take more than an hour an This morning, I brought my Rav 4 in for it's first 5,000/6 months servicing. I asked them on the phone if the service would take more than an hour and they said definitely not. I arrived a few minutes early, which was good, because it soon became very busy. The waiting room was comfortable. My car was returned to me in less than 45 minutes. I was very impressed with today's service visit and was pleasantly surprised to find out that my car is covered for two years with free service appointments. Mark, the service representative, was outstanding. 5 Stars to Rivera Toyota of Mt. Kisco's service department today! More

SERVICE CENTER Mark at the service center has been very helpful and responsive. From the first few calls with questions regarding new car, to working with us on a c Mark at the service center has been very helpful and responsive. From the first few calls with questions regarding new car, to working with us on a convenient time to bring the car in for first service, to walking through all the items that were covered, and checked for service, it has been a very good experience. More

They put the Service in their Service I had an early Sunday drop off and got there before they were open. Mark was there and invited me in. He checked my car right away and my wife and I I had an early Sunday drop off and got there before they were open. Mark was there and invited me in. He checked my car right away and my wife and I were off to the diner for breakfast. We returned in a hour and my car was ready, vacuumed and with a smile they sent me on my way. This was my first time at Rivera Toyota but it wont be my last. More

Prompt, polite service and convenient hours I had a great experience working with Danielle and Mark at Rivera Toyota. From start to finish they were polite and courteous. The hours at this ser I had a great experience working with Danielle and Mark at Rivera Toyota. From start to finish they were polite and courteous. The hours at this service center are unbeatable. They did not try to oversell me on things I didn't need, like other service centers sometimes do. Danielle promptly kept me informed on what my minivan needed and explained everything that needed to be done clearly. Mark made pickup a breeze (on a Sunday!). I would consider buying a Toyota again because of the quality of this service department. Thank you. Gaurang Trivedi More

Great Service! Great service, reliable and helpful. Friendly atmosphere, clear explanations of what is being done. I feel very comfortable that the car is in good h Great service, reliable and helpful. Friendly atmosphere, clear explanations of what is being done. I feel very comfortable that the car is in good hands. When driving away, I know that the car is in good shape. Mark has been helpful both today and in the past. More

Awesome service and employee. Ronald is very professional!!! Ronnie and Jimmy are both very professional and great at that they do. Ronnie helped me catch the fact my inspection was going to expire in just 2 day Ronnie and Jimmy are both very professional and great at that they do. Ronnie helped me catch the fact my inspection was going to expire in just 2 days. Jimmy was extremely welcoming, professional and down to earth. I'd recommend this place to anyone! More