Rivera Toyota - Service Center

Great experience with the service center. Whole process was efficient, from drop off to pick up. I was kept informed and everyone was very courteous. This was for recall issues and I got my Sienna back i was efficient, from drop off to pick up. I was kept informed and everyone was very courteous. This was for recall issues and I got my Sienna back in great condition. More

Initially I thought service was good. Fixed alignment and rotate tires. However I have found that the tread on one of my tires is very worn. I was not advised of this and now need two tires so the tread are rotate tires. However I have found that the tread on one of my tires is very worn. I was not advised of this and now need two tires so the tread are similar. I am not happy I was not informed as this could have turned out to be a safety issue if it was not noticed. More

Quick. Polite. Easy. Courteous. Helpful. Happy to return anytime thanks to the wonderful experience I was provided by the workers. Car was done in under an hour. anytime thanks to the wonderful experience I was provided by the workers. Car was done in under an hour. More

Service was quick, polite, clean, and done way before I said I needed it back. Rides like it is brand new after the 10K mile tune up. A dealer that you are happy to return to. said I needed it back. Rides like it is brand new after the 10K mile tune up. A dealer that you are happy to return to. More

Cathy was an amazing help! She kept me informed of what was happening with my car’s service and along with all the other service representatives were professional and genuine. I didn’t feel intimidated as was happening with my car’s service and along with all the other service representatives were professional and genuine. I didn’t feel intimidated as a women getting car repairs, felt like I was taking to friends. More

Vilma was magnificent. Very professionally friendly, wonderfully competent in knowing what needed to be done; checking for technician’s advice as to whether the car should be driven in or towed. Kept m wonderfully competent in knowing what needed to be done; checking for technician’s advice as to whether the car should be driven in or towed. Kept me informed via text of status of repair, when it was ready for pick-up and final price of the service. A very good experience. More

Warranty was honored. Repair seems perfect. Kudos to mechanic why do you still have my $200 deposit on the loaner? You got it back on Tuesday mechanic why do you still have my $200 deposit on the loaner? You got it back on Tuesday More

I believe it was Cathy who helped me. I found her very pleasant and efficient. The waiting room is a bit short on social distancing but that's my only complaint. pleasant and efficient. The waiting room is a bit short on social distancing but that's my only complaint. More

Catherine was great, very friendly and kept me informed about the status of my service. Would prefer an “up from price” on scheduled services, a 75,000 mile service is X dollars. about the status of my service. Would prefer an “up from price” on scheduled services, a 75,000 mile service is X dollars. More

Joe understood my issue and handled the maintenance and other issue professionally. He followed up with me afterwards and offered to correct anything. Nothing more was needed. Joe Lane was the service other issue professionally. He followed up with me afterwards and offered to correct anything. Nothing more was needed. Joe Lane was the service person. Vanessa worked with me on the phone with expertise and friendliness. More