Rivera Toyota - Service Center

I usually have a very good experience . Last weeks experience was a bit confusing at first. Made an appointment with Antony and got Vilma. My conversations with Vilma were a bit too fast and not very experience was a bit confusing at first. Made an appointment with Antony and got Vilma. My conversations with Vilma were a bit too fast and not very clear. My previous Service Adv. Michael Kaminski and Ron Odrgaard were easier for me to understand. More

Vilma was my contact person in the service department. She is charming, pleasant, and patient. The highlander runs much smoother and the new brakes are a pleasure. She is charming, pleasant, and patient. The highlander runs much smoother and the new brakes are a pleasure. More

This was for the fuel pump recall so I was advised it had to be done daytime, with my car left at the dealership during the workday. It required my taking the train after dropping the car off, and taking a to be done daytime, with my car left at the dealership during the workday. It required my taking the train after dropping the car off, and taking a taxi to work, and doing the same in reverse to pick it up. This was an additional expense, and loss of work time (I am an hourly worker), which could have been avoided if there had been an option to complete the repair on a Saturday. The Car Wash voucher offered was for locations over 15 miles from my home. More

Very good service. I would recommend the service department to anyone who needs to service their Toyota. Reliable and friendly associates work there to ensure quality. department to anyone who needs to service their Toyota. Reliable and friendly associates work there to ensure quality. More

Always a pleasure to work with the service team at Mt. Kisco! Fast, efficient and always fair. We also appreciate the attention to detail as well as the personalized service. Kisco! Fast, efficient and always fair. We also appreciate the attention to detail as well as the personalized service. More

Awesome dealership, I am extremely happy with the service these professionals provide me with. My Venza have close to 150k mile and it run like the first day I bought it. You guys are awesome. Thank you for these professionals provide me with. My Venza have close to 150k mile and it run like the first day I bought it. You guys are awesome. Thank you for a great svc you provided me over the years. More

Scheduling was very easy. My service was for a fuel pump recall and my Service Advisor, Mike Kaminski, was very helpful in arranging for a loaner car. He called me when he said he would, my car was ready w recall and my Service Advisor, Mike Kaminski, was very helpful in arranging for a loaner car. He called me when he said he would, my car was ready when he said it would be and he was professional and courteous. My one concern is that Mike called to tell me the technician did a 21 point inspection and that I needed front brakes and engine and cabin filters. I told him I appreciated that information, but, the cabin filter had been replaced within the past month. He offered that the technician probably saw the engine filter needed replacement and assumed the cabin filter did too. He also said there was a "special" on the purchase of the two filters. Again, I appreciated the information, but, not sure I feel comfortable that the advice was fully correct. I did tell Mike that I will have my front brakes checked at my daughter's business, an Aamco Franchise, and replaced, if necessary. Also, I will have the filters checked, again. More

Overall, I had a good experience. Paid extra to have car washed and cleaned. It could have been a little cleaner for the price I paid. washed and cleaned. It could have been a little cleaner for the price I paid. More

Efficient service and good care of vehicle. I recommend it highly. Easy to get an appointment. Will lease again. The people were friendly and polite. it highly. Easy to get an appointment. Will lease again. The people were friendly and polite. More

Kathy had told me that my car service would be completed in an hour and a half and it was! She is an excellent representative. in an hour and a half and it was! She is an excellent representative. More