Rivera Toyota of Mt. Kisco

15k Service I was a little late...Jose made me feel welcome and my service was done by the time I watched my fav morning news show and finished the coffee and bag I was a little late...Jose made me feel welcome and my service was done by the time I watched my fav morning news show and finished the coffee and bagel they had waiting me. Better than home!!! lol More

5,000 mile service Very efficient and courteous. Nice waiting room with coffee and eats. There was no payment for service as I lease and the service was free. Very efficient and courteous. Nice waiting room with coffee and eats. There was no payment for service as I lease and the service was free. More

10K Quick Service and Recall Repair When I made my 10K quick service appointment online, the site suggested repair of the tailgate electronic control unit as a recalled issue, which I ag When I made my 10K quick service appointment online, the site suggested repair of the tailgate electronic control unit as a recalled issue, which I agreed to. Well, the entire thing was seamless and the extra repair tacked on what felt like only a couple of minutes -- almost imperceptible. Great service! More

Trust is important I believe that trust is important when getting your car serviced or repaired. I know some Toyota service centers that don't care about customer relati I believe that trust is important when getting your car serviced or repaired. I know some Toyota service centers that don't care about customer relationships and only care about squeezing the most money out of everyone who walks through their doors. I feel Rivera honestly wants to win your trust and would genuinely like to make you a return customer. I have been taking my 3 Toyota vehicles to this service center for a long time and I like that the service advisors at the desk have remained the same for many years. That suggests that Rivera Toyota is doing something right. I can't imagine going anywhere else. On top of everything else the manager John Hunt is an upstanding guy who tries to do right by every customer. More

Recall on my 2003 avalon Was very easy to make a appointment with Kevin Feldman a have all the recalls taken care of also checked out the car & made the necessary repairs and Was very easy to make a appointment with Kevin Feldman a have all the recalls taken care of also checked out the car & made the necessary repairs and had the car Detailed great job just like he said and kept me informed along the way as to the status, good guy to deal with. More

Someone listened to my complaint Chatted with Jose while waiting for my 5000 mile service, he asked if there were any problems, finally someone took me seriously when I complained abo Chatted with Jose while waiting for my 5000 mile service, he asked if there were any problems, finally someone took me seriously when I complained about not being able to open the electronic tailgate, it seemed to work perfectly when ever I brought it in but on a daily basis, was a real pain in the neck! Worked so seldom I had given up and stopped using the back!!! He thoroughly checked it out for me, got a mechanic with a code reader and sure enough, the hydraulic piston needed replacement, he set it up for next day with a loaner too! Thank you for believing this crazy woman and fixing the problem at last! More

Business as usual I went in without an appointment to assess any potential damage from a rear-end collision suffered the night before. They took me in, assessed the da I went in without an appointment to assess any potential damage from a rear-end collision suffered the night before. They took me in, assessed the damage, and in the process discovered that I needed new brake pads and did them on the spot. There may be cheaper mechanics around, but this is a dealership that stands on their work, so I get all my maintenance and any other work done here. The people are all very nice, and they do anything possible to make the experience easy. While I was there, a woman was offered a ride home (quite a distance) and a pickup the next day in that her car needed some unforeseen repairs and she had to meet her children's school bus. Kevin Feldman was my "point man" and he did an excellent job expediting everything so I could get out in a minimum amount of time. More

Courtesy with support We have always hated shopping for cars. Typically, there is high pressure and apparent deceit/misdirection. It was refreshing and reassuring to deal We have always hated shopping for cars. Typically, there is high pressure and apparent deceit/misdirection. It was refreshing and reassuring to deal with Rob Scalere who was straight forward, patient, and informed. While working for the dealership, he also seemed to have our best interests at heart. Rob was unable to be at the dealership when we picked up our new van, but his colleague, Diana Mitchell, showed up the same congeniality and support. The service manager and accounting person also made the experience a positive one. More

Easy and Honest! I am 24 and just recently bought my very first new car on my own. I was very nervous and had been talking to a few Toyota dealerships in the NY area. I am 24 and just recently bought my very first new car on my own. I was very nervous and had been talking to a few Toyota dealerships in the NY area. My mom suggested I contact Mt. Kisco Toyota and it was so easy. They gave me a No BS price right away. No haggling necessary. I felt that they were very honest with me the whole time and Rob was very helpful along with with the finance lady when it came time to sign the papers. I would recommend them over any Toyota in the area. More

A pleasure to DEAL with! Bob was courteous, informative, and easy to work with. It was not a "hard" sell, which is what I hate about car shopping. We are very pleased with t Bob was courteous, informative, and easy to work with. It was not a "hard" sell, which is what I hate about car shopping. We are very pleased with the deal we got for the car we wanted. We would buy from Bob again, and would recommend him to our friends. More