River View Ford

New Car Craig Holsman was great to work with. Very honest and knowledgeable. Worked hard to get me everything I wanted and to make sure I had a good experie Craig Holsman was great to work with. Very honest and knowledgeable. Worked hard to get me everything I wanted and to make sure I had a good experience. I highly recommend Craig! More

They refuse to take responsibility I bought a 2019 Transit connect from this location in early September. During the first week I owned it, I noticed there was a bar code decal and wha I bought a 2019 Transit connect from this location in early September. During the first week I owned it, I noticed there was a bar code decal and what appeared to be adhesive residue on the top of the van (which is still there). I figured it's not important, no big deal, Ill just peel it off and clean it up later. Fast forward to today and I get the first real good, close-up look at the top of the van. It turns out the spots, of what I though was dirty adhesive residue, were actually chips in the paint right down to the bare metal. Remember, these spots were here from the beginning, I just thought they were dirty areas, NOT CHIPPED PAINT. Ford claims they do an inspection on every new vehicle, but clearly they didn't inspection the top of my van as indicated by the decals, adhesive residue and damage they failed to notice and clean up. Ford is not willing to take responsibility. They claim it happened when the vehicle was in my possession, in spite of the PROOF showing otherwise. Since, they wont do the right thing and take responsibility, this will potentially come out of my pocket to the tune of $600 as quoted by one body shop. Another shop said it looked like paint delamination. I'm going to have to take care of this before my roof starts rusting through, with no help from Ford. I guess they pay more attention to, and prioritize, their showroom vehicles. The lowly transit work van isn't important enough for them to care. Be careful and do your own inspections. Look at EVERYTHING, even the roof. If you can't see the roof, make them bring out a ladder. If they scratch your vehicle with the ladder and you don't notice until you drive off the lot, it's now your financial burden to get it fixed. Good luck if you choose to buy from this dealership More

Riverview Oswego Friendly knowledgeable staff.. very helpful.. honest and hospitable. Would recommend this dealer to family and friends. This was a great exercise for Friendly knowledgeable staff.. very helpful.. honest and hospitable. Would recommend this dealer to family and friends. This was a great exercise for me , to put me in a safe car. More

Bought New Car Craig was honest and knowledgeable. will refer him to my friends who are looking for a car he took all the time needed to answer my questions Craig was honest and knowledgeable. will refer him to my friends who are looking for a car he took all the time needed to answer my questions More

Awesome People All Around This Ford was the only one willing to help me get the car I wanted and getting my payments where I needed them! They took the time to get me all the p This Ford was the only one willing to help me get the car I wanted and getting my payments where I needed them! They took the time to get me all the possible discounts and found my car I wanted with every feature I was looking for. Craig was awesome! More

Great experience Bought my 3rd vehicle from Craig. In and out in about 2 hours. Best price around, as always. Will continue to deal with them, it was a no hassle exper Bought my 3rd vehicle from Craig. In and out in about 2 hours. Best price around, as always. Will continue to deal with them, it was a no hassle experience. More

A Great Group of People Just bought my 5th car from Riverview Ford. From their receptionist to their cashier, to their salespeople, sales manager, service managers to their Just bought my 5th car from Riverview Ford. From their receptionist to their cashier, to their salespeople, sales manager, service managers to their porters, everyone is great. Good people. I would highly recommend them. More

Purchased 2019 F250 Super Duty I can't say enough on how the experience went, it was the best truck purchase I have ever had. I dealt with Craig, we did 95% of the purchase over th I can't say enough on how the experience went, it was the best truck purchase I have ever had. I dealt with Craig, we did 95% of the purchase over the phone, I described exactly what I was looking for, when he brought it in from another dealer he called said it was ready. Literally I walked in met Craig for the first time, he showed me the truck I was extremely happy with it. Craig had the paperwork already for me to sign, signed the paperwork and was complete. I think I was maybe there 1 hour if that. I will definitely recommend River View Ford and Craig, and you have me as a future customer. Thank you, Mike Vacko More

1st F-150 Purchase Made Easy! I purchased my first Ford F-150! Craig Holsman was a great resource in helping me through the selection process. He's very knowledgeable about the F I purchased my first Ford F-150! Craig Holsman was a great resource in helping me through the selection process. He's very knowledgeable about the Ford product and answered all my questions. I never felt pressured to buy. Once I determined that I wanted more than what was available with the current inventory, Craig helped me order my custom 2019 Truck. I couldn't be happier with my purchase and the entire process. Jim Rodda, Parts & Service Director was influential in helping me obtain an awesome maintenance plan for the F-150. I know I'll be working with Jim and his team for a long time. Great Customer Service! More

warranty repair of airbag recall Easy to schedule, courteous even though they knew mine was a "freebie" recall repair - but they treated me just as important and completed the work on Easy to schedule, courteous even though they knew mine was a "freebie" recall repair - but they treated me just as important and completed the work on time, called when it was ready and worked with me to arrange a later pickup. More