River Front Chrysler Jeep Dodge Ram

Cash deal took 4 hours! A cash deal on a new van took 4 hours!! I called the day before I made the trip and told Chris and Rob I wanted it to be a quick in and out deal. I wa A cash deal on a new van took 4 hours!! I called the day before I made the trip and told Chris and Rob I wanted it to be a quick in and out deal. I was helping my parents with the purchase of the van (as they don't like dealing with car salesmen, who does, right?). My mom is on oxygen 24/7 and had to fill her tank (which lasts about 2 hours) because the process took so long. They try to push a paint/interior protection plan for $2500+, an extended warranty both of which I told Rob and Chris the day before that my parents do not want!! Then it was a huge deal to get a second key! Chris said he would try to find it and if he couldn't he would mail it within a week. It was going on 2:00pm and we decided it would be best to go have lunch while they searched for the other key. I suggested they keep the one as they would need it to program the other. Chris told us to hang on to it, it wasn't needed. We were gone for about 45 minutes, returned to find out that they had a new fob but it needed to be programmed. They needed the working fob to program the new one!! If they would have took the key when I offered it then the new one would have been ready when we returned from lunch!! Now we had to wait at least another 30-45 minutes for them to program a fob which takes literally one minute!! I asked for the sales manager who didn't come out to speak with me about this terrible experience. At 4pm we left the dealership and, as I expected, hit rush hour traffic. What should have been a 45 minute drive home took about an hour and a half. What should have been an hour, maybe 90 minute easy deal turned into a half a day, stressful, aggravating experience. I am glad that I went with my parents or they would probably still be there. It was a terrible experience and we will never purchase from this dealership or recommend them to family, friends, etc. I regret not driving another 30 minutes to a dealer in Wisconsin who offered to sell the same model van with same options for $500 less. The sales guy said that he would even buy lunch. His exact words to me in an email, "I can get you another $500 less than the other guy (meaning River Front), some burgers and a smile if that'll seal the deal". It would have been nice if Chris or the manager offered to pay for our lunch for the delay and huge inconvenience. But I didn't expect it because they didn't even fill up the van with gas. There was less than a half tank when we left. You buy a $35k brand new van and they couldn't spend another $75-$80 to fill the tank. Live and learn! Fortunately, my parents will be taking the van to Bettenhausen in Tinley Park for service! More

If you're not buying today, get out! Never felt so insulted by a dealership. Wouldn't let me test drive the car I was interested in because I told him I wasn't buying until next month. Ca Never felt so insulted by a dealership. Wouldn't let me test drive the car I was interested in because I told him I wasn't buying until next month. Called the Manager and he says "That's a gray area. We had a Taurus stolen from us a couple weeks ago." So I guess now I fit the profile of a criminal. When I do drop 50k on a new car, it definitely won't be with them! Terrible experience! More

I dislike car shopping........BUT.. I dislike car shopping. Period. I do have to say that everyone was very patient with me and my switching cars, but they understood my need to get som I dislike car shopping. Period. I do have to say that everyone was very patient with me and my switching cars, but they understood my need to get something that I wanted to spend the money on and not just something to get something, if that makes sense. They didn't call me or try to push me into something I didn't want. Dan, Marilyn, Frank and Corey - Thank you for your patience, honesty and kindness! I recommend this dealership and will be back for service and when I'm ready for another. :) More

Exceptional purchasing experience I went into this situation thinking it would be something like a negotiation battle, but what I got was a truly pleasant experience. Rather than needi I went into this situation thinking it would be something like a negotiation battle, but what I got was a truly pleasant experience. Rather than needing to call in reinforcements for further negotiations, Vidal worked from the very beginning to get me the best deal he could on the car that I wanted. More

Found my dream car on the coldest day of winter! Vidal was great at helping me my new 2015 Jeep. I love it! We will definitely be back to purchase cars from here. Thank you! Vidal was great at helping me my new 2015 Jeep. I love it! We will definitely be back to purchase cars from here. Thank you! More

Knowledgeable and no pressure My husband struggles to make a decision, especially a big one like buying a car. Fortunately for me Randy was available to sell us our car. My husba My husband struggles to make a decision, especially a big one like buying a car. Fortunately for me Randy was available to sell us our car. My husband had spoke to him about what we wanted prior to our arrival. He had 3 cars that fit our needs. We looked at each one and he could answer all of our questions and give further detail to help us make our decisions. He gave us plenty of time to research while we vacillated on our decision and compared the vehicle prices online. Overall it was an outstanding experience and I would highly recommend it. More

Vidal took care of us with patience and panache Vidal exceeded our expectations by patiently taking the time well into the evening to answer our car model and feature questions, allowing us to compa Vidal exceeded our expectations by patiently taking the time well into the evening to answer our car model and feature questions, allowing us to compare and test drive vehicles and ultimately select the best vehicle and features for us that will benefit us for years to come. Once we selected the model with the features we wanted, Vidal patiently worked with us without pressure during the sale process to to feel satisfied the trade in of our 13 year old vehicle we purchased new and our new purchase. We spent our entire Friday evening with Vidal and did not feel rushed. When we need another vehicle we will return to Vidal and recommend Vidal with a positive experience. Exactly 28 years ago to the day I purchased my first new car in 1986 and have purchased six new vehicles since then and Vidal was the most positive sales experience. More

Mixed feelings Worked with Salesperson Vinnie. He wasn't pushy and very hospitable. Vinnie did tell me I would get free oil changes and I find out they are $80.00. S Worked with Salesperson Vinnie. He wasn't pushy and very hospitable. Vinnie did tell me I would get free oil changes and I find out they are $80.00. So, I don't know if I was lied to or not.I almost went to Lindsay Honda/Acura in Columbus, Ohio. The largest one in the country. They make it fun to purchase a vehicle from them.(i.e. drinks,popcorn, bend over backwards for you etc) . I went to McGrath Lexus in Westmont, bad attitude and will stereotype individuals. I liked the Chrysler 200 and could have went to Neuwirth Chrysler in Wilmington,NC., 2 weeks prior, but I didn't . I just love southern hospitality and you don't get the vibe when you walk into this dealership. Being respectful goes along way and it could make a business grow. If its not in the people, than it isn't gonna happen. Happy with the car, its great on gas. It was a positive experience, except for the free oil change story I was told. They seem to not car after the car is sold. Some people don't care ,because they act the same way. I would recommend the dealership and to go to see Vinnie and keep him on his toes and honest. More

Great experience My wife and I were in need of a new vehicle. We were not anticipating purchasing a vehicle the day we went to River Front Chrysler Jeep. We had done My wife and I were in need of a new vehicle. We were not anticipating purchasing a vehicle the day we went to River Front Chrysler Jeep. We had done a lot of research on vehicles within our price range and were surprised this dealership had several vehicles fitting our budget. The salesman Randy Celaya no hassle approach made us very comfortable. It was a very pleasurable experience purchasing a vehicle here. More

Positive Experience! On Saturday my husband, who loves to car-shop and I, who does not, went looking for a 4-wheel drive vehicle we both would like and could afford. We m On Saturday my husband, who loves to car-shop and I, who does not, went looking for a 4-wheel drive vehicle we both would like and could afford. We met Randy Celaya and were immediately impressed with his no pressure salesmanship and sense of humor. He could not have been nicer and made us feel comfortable he was doing his best for us. We went home with a Jeep that we both really liked! This was one of the most positive car buying experiences I've ever had. More