River Front Chrysler Jeep Dodge Ram

Customer service I want to thank the entire service department for taking care of my vehicle. Mike went over the top to fix the issue and resolve the problem. I’m sure I want to thank the entire service department for taking care of my vehicle. Mike went over the top to fix the issue and resolve the problem. I’m sure at times I may have seemed less then happy mike never lost focus and was very professional through the whole process... thanks again. More

New car purchase. 2019 Dodge Challenger John Provenzano sales consultant is an expert on Dodge sports car. I visited the dealership not sure of the exact car I wanted. John took the time John Provenzano sales consultant is an expert on Dodge sports car. I visited the dealership not sure of the exact car I wanted. John took the time to show me all the options and choices, he walekev around several cars to illustrate the differences in the choices. He is very knowledgeable on all the Dodge cars and capabilities. If your thinking about a Dodge Charger or Challenger, go see John! More

Chris VerHagen - 5 Star Employee! Chris VerHagen was wonderful to work with!! Made buying a new car a breeze and enjoyable! He takes the time in pleasing the customer to make sure th Chris VerHagen was wonderful to work with!! Made buying a new car a breeze and enjoyable! He takes the time in pleasing the customer to make sure they get what they want. I will recommend everyone I know to him! Thanks Chris & team! More

Service I didnt think it was possible to have a good experience at a dealership for service but you guys proved me wrong! I will make the dri e anytime. I didnt think it was possible to have a good experience at a dealership for service but you guys proved me wrong! I will make the dri e anytime. More

Pacifica The service and friendliness was excellent! Very thorough and all done with a smile! I will definitely bring my car back for service in the future! The service and friendliness was excellent! Very thorough and all done with a smile! I will definitely bring my car back for service in the future! More

Incredibly disappointed - Bad customer service To say I'm incredibly disappointed & frustrated with this dealership is an understatement. I had set up an appointment last week to bring in my car o To say I'm incredibly disappointed & frustrated with this dealership is an understatement. I had set up an appointment last week to bring in my car on Wed, 9/13. The day before my appointment they sent me a text reminder. Well, I walked in for my appointment & the Service Department acted like they had no idea I was coming. I felt brushed off & unimportant from the start.....like no one really wanted to help me. I explained very carefully to Mike in the Service Department there is an electrical issue with my car which causes my locks to start locking & unlocking by itself...shortly thereafter my trunk will open by itself. In fact, I was driving to work on I-88 that morning & it opened up. There is some kind of electrical issue that may have something to do with the remote start. From the moment I sat down with a gentleman who handles used care & I felt like he could have cared less about me or my problem. I explained my issues to him & he immediately trying to pass this problem off on someone else other than Riverfront. I paid for a warranty that should have clearly covered these issues. I took delivery of my Toyota Corolla back in June 2017 & there is only 36,000 miles on it. The Serv Department had a technician look at my car....who knows how long they actually looked at it. The technician says my car needs to be taken into a body shop. I was then called & explained that because of my accident that the only way my trunk can be fixed is by taking it into a body shop. I told him my car has not been in an accident, but he didn't care. He & the technician also brushed off my lock issue. They didn't fix anything & didn't want to take the time to try & see what was really wrong with my car. He had more important things to work on. This is poor customer service. Everyone in the Service Department did an awful job. I had to readjust my schedule & take time off work to make sure that I could bring in my car & have a technician look at it. They didn't do their due diligence. This is terrible customer service & it sounds like Riverfront doesn't want to guarantee their product or services. More

Chris is terrific We went in to this location knowing exactly what we wanted. Chris was most helpful in getting it for us. We are very, very pleased. We went in to this location knowing exactly what we wanted. Chris was most helpful in getting it for us. We are very, very pleased. More

An excellent shopping experience. Sales consultant John Provenzano was prompt, informed and professional. Marilyn made the paperwork easy. The vehicle is terrific. We are very pleas Sales consultant John Provenzano was prompt, informed and professional. Marilyn made the paperwork easy. The vehicle is terrific. We are very pleased with River Front. More

Best experience ever!!! We were shopping for a car for my daughter and we did not know exactly what we were looking for. Thanks to John Provenzano the experience was very We were shopping for a car for my daughter and we did not know exactly what we were looking for. Thanks to John Provenzano the experience was very pleasant. He was very patient with my daughter and found her exactly what she wanted within the price range we were looking for. John was very kind and professional during the whole process. I also want to thank Darren Staub who then handled the financing process which was also a very pleasant experience. After purchasing cars for so many years, this was the best experience we have ever had. More

No communication from service center The sales people in the dealer are great. But when I take my car in for a 45 min service for a recall on the car they sold me and I spend 3 hours ther The sales people in the dealer are great. But when I take my car in for a 45 min service for a recall on the car they sold me and I spend 3 hours there its crazy. What's crazy about it is I got there at 11 and my car was done at 12:15. But since they didn't page or call me I didn't know till I asked them how much longer it will be. It was 2pm and its been done for 1:45 min they just felt I didn't need to know. I drove a hour to come here from park forest cause the sales people are great. But if this is how the service center works I'll save my gas and money on tolls and go closer to me. Horrible communication from service center. More