Rivard Buick GMC - Service Center

Satisfied The representative was pleasant and prompt to address my concerns. I left with a great first impression of the staff and the service they provided The representative was pleasant and prompt to address my concerns. I left with a great first impression of the staff and the service they provided More

Great Customer Service All the customer representatives in the service department have always been attentive and courteous. It has always been a pleasure to interact with Da All the customer representatives in the service department have always been attentive and courteous. It has always been a pleasure to interact with Dan, Bob and Carlos over the past 8 years, and now Mike. More

Service Was disappointed this time in the length of time it took to do an oil change and tire rotation. (1 hour and 25 minutes). Would understand if I drove Was disappointed this time in the length of time it took to do an oil change and tire rotation. (1 hour and 25 minutes). Would understand if I drove in off the street but I had a scheduled appointment. When I said something to the service rep his response was "I don't know why it took so long" I would have appreciated an "I'm sorry it took so long" This should never happen. I did check yes I would recommend the service center because over all in the 20 some years I have been dealing with James Rivard I never had an issue with service. More

please with all points of service I complete said survey following each scheduled service and found all personnel pleasant and attentive to my concern (s) . With most of my visit they I complete said survey following each scheduled service and found all personnel pleasant and attentive to my concern (s) . With most of my visit they have been time sensitive and they have not fail me yet ... Thank you for this opportunity More

Awesome They treat you like family.. ultra clean, everybody really nice.. waiting lounge clean and inviting.. service was awesome.. they didn't try to sell me They treat you like family.. ultra clean, everybody really nice.. waiting lounge clean and inviting.. service was awesome.. they didn't try to sell me service I didn't need.. I recommend them highly.. More

Oil change Went out of my way to bring it to James Rivard because Bob at the service center has always taken care of us in the past when we bring in my wife's Yu Went out of my way to bring it to James Rivard because Bob at the service center has always taken care of us in the past when we bring in my wife's Yukon. I called ahead of time and asked how long it would take for an oil change because I had an afternoon commitment.. The woman on the phone said 60-70 minutes. So I agreed to a 1:30 appointment to bring in my Silverado. Asked the gentleman again when I pulled into service and he said an hour and maybe a few minutes more. 2 hours and 10 minutes later I get my truck back. So as a result, I was late for my next commitment. Extremely frustrated and the guy who checked me in never seemed concerned or to have any sense of urgency. Then driving away, I look up and they did not even put a window service sticker up on the windshield. I really had a poor experience and left doubting that I will return with my truck or my wife's Yukon. I really would expect more out this experience at James Rivard. More

EZ service prompt and comfortable Scheduled time for my appointment was Easy. The service technician explained service needed easy. The waiting room is comfortable and easy. I would Scheduled time for my appointment was Easy. The service technician explained service needed easy. The waiting room is comfortable and easy. I would like to recommend Rivard Gmc to everyone! More

Envoy Carlos is always professional, details the work required to keep the vehicle running in good condition gets the job done in a fair amount of time Carlos is always professional, details the work required to keep the vehicle running in good condition gets the job done in a fair amount of time More

1st service on 2018 Sierra Service was great! Vehicle completed much quicker than promised. I dropped the vehicle off and received a call from Mike in about an hour that it was Service was great! Vehicle completed much quicker than promised. I dropped the vehicle off and received a call from Mike in about an hour that it was ready. More

Always the best! Rivard’s Service Team is the best. I needed a battery on a Saturday and Carlos stayed late on his weekend in order to accept my car. Nd write it up. O Rivard’s Service Team is the best. I needed a battery on a Saturday and Carlos stayed late on his weekend in order to accept my car. Nd write it up. Outstanding customer service! Thank you. More