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Rivard Buick GMC - Service Center

Tampa, FL

4.4
450 Reviews

450 Reviews of Rivard Buick GMC - Service Center

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September 21, 2024

I had an emergency issue with my 2024 GMC 3500 had it towed to Rivard Rick Hamel got it taken care of very fast he understood my issue and severity of me needing my truck back asap. Thanks Rick for the g More

by kendal Oakleaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Hamel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Bauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Rivard Buick GMC responded

Thank you for your wonderful review, Kendal! We're glad to hear that Rick was able to assist you promptly with your 2024 GMC 3500. At Rivard Buick GMC, we strive to provide excellent customer service, especially in urgent situations. We appreciate your kind words and look forward to helping you in the future! Sincerely, Justin Ramer j.ramer@rivardbuickgmc.com

September 04, 2024

Great Job serviced new vehicle under warranty. Had an issue with new Hummer EV and the picked the vehicle up and had it repaired within 24 hours. More

by budshav67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enzo
Sep 05, 2024 -

Rivard Buick GMC responded

Thank you for the wonderful feedback! I'm thrilled to hear about your positive experience with Rivard Buick GMC and the quick turnaround on your Hummer EV service. I strive to ensure our customers are satisfied and I am glad we could assist you promptly. I look forward to seeing you again soon! Sincerely, Troy Guidash t.guidash@rivardbuickgmc.com

November 21, 2023

called to make a appointment because check engine light. Was given a 830 appointment for the next day. while dropping off my car they said because the check engine light on they would be able to get to it f More

by kadkins88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
didnt get name but her manage is the one that said not for 24/48 hours
Nov 22, 2023 -

Rivard Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Troy Guidash t.guidash@rivardbuickgmc.com

Nov 22, 2023 -

kadkins88 responded

I think i said the circumstances of my visit. Id did call the dealer that sold me the car but said right away i wouldn't be able to get it in till 12 Dec. At least they didn't waste my time.

May 18, 2023

Deven Roman Quick and efficient, the updated texts are a bonus too I will recommend them More

by CARMSTRONG@COMPRESSEDAIRSYSTEMS.COM
Recommend Dealer
Yes
Employees Worked With
Devin Roman
May 19, 2023 -

Rivard Buick GMC responded

I cannot thank you enough for your wonderful review of Rivard Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Troy Guidash t.guidash@rivardbuickgmc.com

May 17, 2023

Everybody was nice and courteous the job wasn't done correctly that's all The truck needed antifreeze and I had to put it myself it was not done by the mechanic More

by REDDY.GONZALEZ@YAHOO.COM
Recommend Dealer
No
Employees Worked With
Truck wasn't done correctly it was low on antifreeze I had to put antifreeze myself.
May 19, 2023 -

Rivard Buick GMC responded

Reddy, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Troy Guidash t.guidash@rivardbuickgmc.com

May 16, 2023

Greeted by friendly staff, car oil change took only 1 hour, been taking my car there for 4 years, always had a great service! More

by MAJVINCENT2014@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Logan, Samantha, Catherine in the service dept.
May 18, 2023 -

Rivard Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Justin Ramer j.ramer@rivardbuickgmc.com

May 06, 2023

Excellent Professional, friendly, clean waiting area, and a friendly check out. convenience of making an appointment More

by TANYA.LEMMOND@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Logan
May 09, 2023 -

Rivard Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Troy Guidash t.guidash@rivardbuickgmc.com

April 23, 2023

Quick service but very frustrating that my ex husband's mistress and my account were mixed up by the VIN. Logan was able to help fix by my phone number. More

by QBISHOP
Recommend Dealer
Yes
Employees Worked With
Luke amd a girl
Apr 25, 2023 -

Rivard Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Troy Guidash t.guidash@rivardbuickgmc.com

April 19, 2023

Always great service. Troy is the best Always good service easy appointments. We wouldn't go anywhere else More

by LORIJOHNSON44@ROCKETMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Logan
Apr 21, 2023 -

Rivard Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Troy Guidash t.guidash@rivardbuickgmc.com

April 16, 2023

Always come back here! I always enjoy working with Rivard Buick GMC. How many more words do I need? I hope this does it. Thank you. More

by theflinns@gmail.com
Recommend Dealer
Yes
Employees Worked With
??
Apr 18, 2023 -

Rivard Buick GMC responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Justin Ramer j.ramer@rivardbuickgmc.com

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