Riser Ford

Professional and Knowledgeable- Don Pullen First thought when it's time to car shop. Go when the Dealer-ship is closed. I've always been a Ford Truck person. When looking for my new truck and First thought when it's time to car shop. Go when the Dealer-ship is closed. I've always been a Ford Truck person. When looking for my new truck and features I wanted, Don Pullen was there with all the right answers and suggestions. Has my vote when buying a new truck and Salesman by my side. Riser has several selections to chose from. Go check them out. More

Service work poor quality Took a used Explorer I just purchased to Riser to be serviced and inspected. Asked for a new key to be coded and to check a coolant leak. The vehicle Took a used Explorer I just purchased to Riser to be serviced and inspected. Asked for a new key to be coded and to check a coolant leak. The vehicle was serviced, rear shocks replaced, two front links replaced, and the transmission flushed. The bill was over $1800. I was charged $220 for a pressure test of the cooling system , $68 for an upper radiator hose, and $128 to flush and fill the cooling system. Drove the vehicle about 50 miles , checked the cooling system and the radiator istsel was almost empty. Added coolant, took it back to Riser, and was told the thermostat housing was cracked. $680 later I got the car back (even charged for more new coolant that leaked out because of inferior repair work) . Was told the manifold had to be removed to change the thermostat housing wish it doesn't (Google it). The housing leak was directly under the $68 upper hose which the car didn't need. Brought the car home and checked the coolant recovery tank, it was bone dry. Checked the radiator pressure cap and found that it held no pressure. For a $220 labor, 2 hour pressure test (that I could do at home with my tester in about 5 minutes), one would think that the system was checked properly, including the pressure cap. Now I have to worry about the quality of any other work done to the car at Riser since they obviously have no quality control of their repair work. They may be okay when you purchase a new vehicle that doesn't need diagnosed or repaired, but be warned about poor quality of repair work and their diagnostic abilities. More

Great dealership, great salesman Freddie helped get us in an amazing new truck. He knew exactly what we were wanting and found the perfect fit for us! I would recommend going to see F Freddie helped get us in an amazing new truck. He knew exactly what we were wanting and found the perfect fit for us! I would recommend going to see Freddie Willis for any of your car or truck buying needs! More

Great Dealership Aaron Pate, service writer, has been taking care of me for 15 years and I trust him entirely. Don Pullen sold me my last car and I would recommend hi Aaron Pate, service writer, has been taking care of me for 15 years and I trust him entirely. Don Pullen sold me my last car and I would recommend him highly. More

Great buying experience Zach is very knowledgeable and very polite. He took the time to help me with all my questions and set my mind at ease with making the best decision f Zach is very knowledgeable and very polite. He took the time to help me with all my questions and set my mind at ease with making the best decision for me. More

A relief It was a plesant surprise doind business at riser. My sales person was very honest and straightforward with my trade in and best price on my new truck It was a plesant surprise doind business at riser. My sales person was very honest and straightforward with my trade in and best price on my new truck. I normally spend several hours/days in negotiations, so it was great to come in and get right where i expected to be. More

Best customer service I've ever had! Rick was definitely the best car salesman I have ever worked with. I've known him since he was back in the service department. He definitely took care Rick was definitely the best car salesman I have ever worked with. I've known him since he was back in the service department. He definitely took care of me as I'm sure he does many more customers. I am definitely coming back! More

Oil change I went for an oil change and found the service was pretty good. The waiting area was very nice, clean and noisy. There was a very nice big screen te I went for an oil change and found the service was pretty good. The waiting area was very nice, clean and noisy. There was a very nice big screen television that was on, along with rather loud music playing in the showroom which made being able to read or do anything else rather difficult as well as distracting. When I was in my vehicle and about to leave I noticed that the change oil soon light was still on. I brought this to the attention of one of the service men and was told to "g-o-o-g-l-e", in other words I should check with google to see how to reset the change oil soon light. A nice service person came over to my vehicle and then walked me though turning this service light off. I have had many oil changes and never had this type of poor customer service. Over all the staff was friendly except for this one individual. I left a message for the service manager to call and guess what? That's right, no call. More

A big thank you to the entire service department!!!! Yesterday, March 3.. I pulled into the service department with tears streaming down my face. I really didn't even think I would make it there. Donnie Yesterday, March 3.. I pulled into the service department with tears streaming down my face. I really didn't even think I would make it there. Donnie Williams came right out and greeted me. After, listening to me, he reassured me that everything was going to be ok. I was so impressed with the level of professionalism that he and the entire service department had to offer..I will definitely return for all if my automobile needs. Thank You More

Fast, efficient and friendly service. As a first time Lincoln owner I can't say enough about the service team. My MKZ hybrid is running great. Great job to all involved! As a first time Lincoln owner I can't say enough about the service team. My MKZ hybrid is running great. Great job to all involved! More