Rio Vista Chevrolet

Will recommend this dealership to everyone. We just purchased a 2015 Suburban from Rio Vista Chevrolet. Our sales person, Oscar Sanchez, was absolutely wonderful. I hate car shopping and he act We just purchased a 2015 Suburban from Rio Vista Chevrolet. Our sales person, Oscar Sanchez, was absolutely wonderful. I hate car shopping and he actually made it enjoyable and painless. No pressure and pleasant. Will definitely recommend Rio Vista to friends. Everyone at the dealership were wonderful. More

Rio Vista the only Dealer for me Not only do I get great service, this is the only dealer I go to when looking for a chevy....You guys are the best...in the Valley Not only do I get great service, this is the only dealer I go to when looking for a chevy....You guys are the best...in the Valley More

My # 1 go to dealer! I give Samuel Ibarra a 5 star rating because he always goes above and beyond to find what I'm looking for he has great customer service and just the a I give Samuel Ibarra a 5 star rating because he always goes above and beyond to find what I'm looking for he has great customer service and just the all-around likeable guy. Rio Vista is the only dealership I shop at they have a wonderful staff they make me feel comfortable and take great care of us I have bought 2 trucks this year from Sammi and hope to get another one at the end of this year or beginning of next year call me when you get that Colorado in Sammi! ?????? More

Fantastic Customer Service Great customer service from the sales staff. Staff brought the vehicle to us for test drive and to evaluate our trade-ins. Very accommodating. We're s Great customer service from the sales staff. Staff brought the vehicle to us for test drive and to evaluate our trade-ins. Very accommodating. We're so pleased with our purchase. More

More like a practical joke at my expense than a car buying Wow. Just wow. Short version: The car that I (and a return driver) drove hours to purchase, based on their assurances that it was in perfect worki Wow. Just wow. Short version: The car that I (and a return driver) drove hours to purchase, based on their assurances that it was in perfect working order and didn't have a scratch on it, was dented. They knew I was driving hours to see and possibly purchase the vehicle. When I arrived they claimed it had been dented overnight. Here's the fun part: I called that morning to say I was on my way. So, not only did they fail to call to let me know about the damage before wasting hours of my time, the time of my co-driver, and my gas money. They also did not tell me about the damage when *I *called *them while I was en route to see the car. After I arrived, however, they did seem to suggest I could pay to have the dent taken out. So, there's that. Honestly, I can't tell if this was a car buying experience or an elaborate practical joke at my expense. If this is the Chevrolet experience, I can honestly call it ... impressive. I'm truly impressed by what a bad experience they provided. Long version: I'm not local to Buellton and I'm very busy with work. In fact, they are hours away. I made all of that very clear to them in multiple calls. I spent about a month talking with sales staff at Rio Vista Chevrolet to make sure that the vehicle they had not only met my needs and desires but was -- according to them -- in excellent physical and aesthetic shape. The salesman told me the car was Certified and had passed a 172-point inspection, that he had personally inspected it for any physical blemishes and "couldn't find a mark on it." The car was a late model Volt with low miles and fully optioned. They worked with me on the price and reached a number that I felt was very fair. For the car they were describing, it was a deal worth the drive. With their assurances, I scheduled the trip to have a look and test drive it. I fully expected to purchase the vehicle. Because of my work and home schedule, it had taken a few weeks before I could arrange to drive down with another person (I wasn't going to trade a vehicle). I submitted information to the dealer online for credit pre-approval and called en route to let them know I was coming. I spoke with a live person (Rob) and left my phone number for Maynard, the salesman I'd been working with. Several hours later, we arrived. The car was out front -- and dented in the front middle of the hood. There also appeared to be chips in the paint there that were painted over. Two of its polished wheels on the left side had minor curb rash and the center of the steering wheel was not properly centered. Honestly, I wouldn't have mentioned the wheels or steering wheel if the car hadn't been described as not having a mark on it. I met Maynard -- who had previously told me that they would put the car in back to hold it for me when I came down. Upon seeing me, he told me that the car that had been dented while sitting out near the road during the night. He said that they have a dent guy who could fix it for about $80. I saw all that in the first three minutes. No one bothered to mention any of it to me on the phone before I wasted my time, gas money, and the time of my driving partner. And weeks of time researching vehicles to conclude, based on what they told me, that this one was worth the trip. Because we'd driven hours to see and likely purchase this car, I did test drive it - dents and all. I had asked them to fully charge the vehicle in advance of my arrival and both Maynard and Rob assured me that would happen. A full charge in that car should show more than 35 miles -- the car showed 28. And during the test drive, the car had a rattle coming from somewhere behind the driver side dash. I suppose I could have made a stink at the time. My personal belief is that you learn about people when you leave them to do what they would naturally do of their own devices -- without yelling or coersion. They offered me $250 off the price of the dented, rattling car that I'd driven hours to see based on their assurances that it was in great shape, without a mark on it. Whenever the dent happened, before or after it was charged, they did not call me to let me know of any new concerns. And, astonishingly, did not mention it when I called them while en route and left my phone number. Also, while they might have, I don't remember anyone apologizing to me or my co-driver for the day they wasted. Granted, that wouldn't have helped the situation. But it would have shown some quality of their character. Oh, and because I filled out their loan pre-approval application online before coming down there's a chance they pinged my credit and knocked it down a notch for my trouble. Collateral damage on top of collateral damage. It's five days later. And the car is still listed online as undamaged. Truly impressive. I hope my experience is not indicative of Chevrolet dealer management. More

Best experience buying a car ever! Phil is the best. He was outside in the scorching heat with us looking for a truck. We went from one truck to another. Finally she decided on the one Phil is the best. He was outside in the scorching heat with us looking for a truck. We went from one truck to another. Finally she decided on the one she wanted. He was listening to what my wife wanted. Best salesman ever. Thanks. More

GREAT, FRIENDLY, HONEST SERVICE...HIGHLY RECOMMENDED FOUND THE CAR I WAS LOOKING FOR AT A FAIR PRICE WITH A GOOD WARRANTY...GREAT PEOPLE TO DEAL WITH...VERY HAPPY...WILL BUY FROM AGAIN...A+++...ASK FOR S FOUND THE CAR I WAS LOOKING FOR AT A FAIR PRICE WITH A GOOD WARRANTY...GREAT PEOPLE TO DEAL WITH...VERY HAPPY...WILL BUY FROM AGAIN...A+++...ASK FOR SAM IBARRA...GREAT SALESMEN AND GOES OUT OF HIS WAY TO MAKE SURE YOUR HAPPY WITH EVERYTIHNG...THANKS AGAIN TO THE RIO VISTA CHEVROLET TEAM!!! More

Exceptional Customer Service and Integrity Rio Vista Chevrolet's Service Department (Dave specifically), has disproven my skeptical opinion of car dealerships and the degree to which they are w Rio Vista Chevrolet's Service Department (Dave specifically), has disproven my skeptical opinion of car dealerships and the degree to which they are willing to stand behind the products they sell. The levels of integrity and customer service I experienced during my very recent visits to them have earned them a lifetime advocate for both sales and customer service, and I attribute that directly to my experience with service Manager, Dave Bouslaugh. More

Easiest car ever purchased Found the car I was looking for on line but Rio Vista Chevy was several hours away. Texted/spoke with Oscar who made the deal with a hand shake, made Found the car I was looking for on line but Rio Vista Chevy was several hours away. Texted/spoke with Oscar who made the deal with a hand shake, made the drive well worth it! Diamond in the rough! Thanks Oscar for all the help More

Denali Dream Experience I found a Yukon on line 3 hours away from home, called Samuel, and he made the deal worth the drive. The team was informative, educated on the cars, I found a Yukon on line 3 hours away from home, called Samuel, and he made the deal worth the drive. The team was informative, educated on the cars, and no pressure. I will definitely recommend this dealership to others. This is car trading and buying at its best. They were willing to work with me on the phone and via text, so I knew the trip was worth it before leaving home. There is so much to do in the area, so my family made a day of it: Solvang, ostriches, missions, beautiful country....They made the whole process quick, comfortable, and fun. More