Rimrock Subaru - Service Center

two hours for an oil change with an appointment We purchased a service contract from Rimrock Subaru that covered oil changes and maintenance for our new Subaru We made an appointment for this servi We purchased a service contract from Rimrock Subaru that covered oil changes and maintenance for our new Subaru We made an appointment for this service, and it took them two hours to provide this very basic service. We now regret purchasing this service contract and dread future visits to Rimrock. You would think a dealership would be able to handle this simple service in an efficient manner, but it seems to be beyond their capabilities More

Gave them a 2nd chance and they nailed it! Previously I had stopped in from Bozeman and had an old man who was rude...they changed the entire staff! These guys rocked it and I even got an insi Previously I had stopped in from Bozeman and had an old man who was rude...they changed the entire staff! These guys rocked it and I even got an inside outside detail too!! More

Nightmare -- Could not Retrieve Car or Keys A nightmare experience. I left my car for service with Rimrock for a week while I was on vacation. My flight was arriving at 7:00 p.m., so we arran A nightmare experience. I left my car for service with Rimrock for a week while I was on vacation. My flight was arriving at 7:00 p.m., so we arranged to have the car left outside with the key under the mat. I confirmed this with three different people, including the service specialist, technician, and even the service manager. When I arrived back in town, the car was locked in a secured area. I could not access it. It was not left in the public parking lot as promised. I was able to have a helpful member of the sales team let me into the secured area. When I got there though, the key was not under the mat. The key was locked up in the service department. I still do not have the keys to my car, home, or office. And I live over five hours away. This has turned into a disaster, I would not ever recommend Rimrock service. More

Easy transaction, great service department Russ in the service department is very helpful and went out of his way to help us with our windshield issues. Additionally, I appreciate that when I Russ in the service department is very helpful and went out of his way to help us with our windshield issues. Additionally, I appreciate that when I've taken my vehicle in it always comes out freshly washed. Definitely a great service department. More

I was traveling thru Billings on a friday morning and my subaru broke down and had to be towed.I was with my daughter and wife and we were all horrified that we would be stuck in Billings over the weekend a subaru broke down and had to be towed.I was with my daughter and wife and we were all horrified that we would be stuck in Billings over the weekend as we had to be back in Portland on monday.Ernie the General manager got involved and put his best people on it and we were back on the road the same day.Imagine our surprise when the GM gets involved and takes a personal interest in his customers.At Rimrock all the employees truly care and go to great lengths to satisfy there customers.We witnessed this time and time again as we waited for our car. More