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Rimrock Subaru - Service Center

Billings, MT

4.5
74 Reviews

74 Reviews of Rimrock Subaru - Service Center

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February 06, 2021

Recent servicing (first) on our 2020 Outback.Easy Recent servicing (first) on our 2020 Outback. Easy scheduling, professional, friendly interaction with service department staff. Work done in estima More

by rspear50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desiree Blackburn
Feb 07, 2021 -

Rimrock Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

January 15, 2021

1st time visiting Rimrock Subaru! Very impressed with the entire operation. Friendly staff who answered questions thoroughly. Service staff covered for each other easily as my service advisor wasn’t availabl More

by bob.nimorwicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rogers, Jorge
Jan 17, 2021 -

Rimrock Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Rimrock Subaru

December 16, 2020

Customer service was pleasant and consistent. The service person: Irene,,was very professional and helpful.Overall, a pleasant experience. The service department is effecient and reliable. More

by firefox333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene
Dec 22, 2020 -

Rimrock Subaru responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing Rimrock Subaru!

December 05, 2020

The problem was fixed on the first attempt and has remained resolved. The service department stayed in touch with me throughout and transported me to various appointments I had while they worked on th More

by rswmt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall
Dec 15, 2020 -

Rimrock Subaru responded

We appreciate your positive review of your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Dec 15, 2020 -

rswmt responded

Unfortunately the same dash lights came back on a few days after I submitted my initial review, so the problem was not fixed. The dealer has since offered to take another look without further charges and if additional repairs are needed to take into account and credit me at least partially the money that I have already spent.

November 02, 2020

Rimrock Subaru has been great to work with. Employees are always timely, courteous, and professional! Thanks Rimrock Subaru! You will always have my business for my Subaru needs. More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George with the service dept.
Nov 11, 2020 -

Rimrock Subaru responded

Happy Customer, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

October 07, 2020

Well first I had a windshield replaced and they tried charging more than they quoted me. Second the windshield was not cleaned along with the runners along my two doors that I had just clean. And third More

by noonion69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
September 17, 2020

Janelle in service is the best. A great company holds onto the best employees. This company should definitely keep her. Thank for the oil change. Doug. C. More

by Carbuyer406
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janelle
Sep 21, 2020 -

Rimrock Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to Janelle. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 01, 2020

I arrived courteous at check in left to shop came back to wait time was spot in from appointment. The gentleman that checked me in said that another gentleman was going to be my service person however when More

by Sandi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service person
June 17, 2020

Everything was good with the service. However the gal Everything was good with the service. However the gal that checked me in I was not so pleased with her. She said she would give me a call when the ca More

by rosemthompson
Recommend Dealer
No
Employees Worked With
Jonathan five stars
March 18, 2020

Work was completed in time quoted. Staff was friendly and competent. Very nice facility and waiting area. First time to new dealership and it was impressive. More

by Carole
Recommend Dealer
Yes
Employees Worked With
George
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