Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
75 Reviews of Rimrock Subaru - Service Center
Sort by
April 05, 2021
Trey Hinton was my salesman and he, Henry and Zach were all great! They spent a lot of time going over everything with me and answering all of my questions. My car just had it’s six month checkup. The s all great! They spent a lot of time going over everything with me and answering all of my questions. My car just had it’s six month checkup. The service team has always been good about answering questions and getting me in right away to check out any concerns I’ve had. More
by Sherri
Employees Worked With
Trey Hinton
February 06, 2021
Recent servicing (first) on our 2020 Outback.Easy Recent servicing (first) on our 2020 Outback. Easy scheduling, professional, friendly interaction with service department staff. Work done in estima Recent servicing (first) on our 2020 Outback. Easy scheduling, professional, friendly interaction with service department staff. Work done in estimated timeframe. Overall very good experience. More
by rspear50
Employees Worked With
Desiree Blackburn
January 15, 2021
1st time visiting Rimrock Subaru! Very impressed with the entire operation. Friendly staff who answered questions thoroughly. Service staff covered for each other easily as my service advisor wasn’t availabl entire operation. Friendly staff who answered questions thoroughly. Service staff covered for each other easily as my service advisor wasn’t available and I was checked out quickly. More
by bob.nimorwicz
Employees Worked With
Ryan Rogers, Jorge
December 16, 2020
Customer service was pleasant and consistent. The service person: Irene,,was very professional and helpful.Overall, a pleasant experience. The service department is effecient and reliable. person: Irene,,was very professional and helpful.Overall, a pleasant experience. The service department is effecient and reliable. More
by firefox333
Employees Worked With
Irene
December 05, 2020
The problem was fixed on the first attempt and has remained resolved. The service department stayed in touch with me throughout and transported me to various appointments I had while they worked on th remained resolved. The service department stayed in touch with me throughout and transported me to various appointments I had while they worked on the car. The price seemed high for the diagnostic portion but reasonable for the actual parts and labor, More
by rswmt
Employees Worked With
I don't recall
November 02, 2020
Rimrock Subaru has been great to work with. Employees are always timely, courteous, and professional! Thanks Rimrock Subaru! You will always have my business for my Subaru needs. are always timely, courteous, and professional! Thanks Rimrock Subaru! You will always have my business for my Subaru needs. More
by Happy customer
Employees Worked With
George with the service dept.
October 07, 2020
Well first I had a windshield replaced and they tried charging more than they quoted me. Second the windshield was not cleaned along with the runners along my two doors that I had just clean. And third charging more than they quoted me. Second the windshield was not cleaned along with the runners along my two doors that I had just clean. And third they gave me no instruction on how to make sure the seal worked properly. Thank god I had already had one replaced so I knew. For a $632 wi Daniels I would think the customer service would have been better More
by noonion69
Employees Worked With
Not sure
September 17, 2020
Janelle in service is the best. A great company holds onto the best employees. This company should definitely keep her. Thank for the oil change. Doug. C. onto the best employees. This company should definitely keep her. Thank for the oil change. Doug. C. More
by Carbuyer406
Employees Worked With
Janelle
August 01, 2020
I arrived courteous at check in left to shop came back to wait time was spot in from appointment. The gentleman that checked me in said that another gentleman was going to be my service person however when wait time was spot in from appointment. The gentleman that checked me in said that another gentleman was going to be my service person however when I came back and finished up it was the same gentleman that checked me and he was extremely nice and extremely straightforward on everything I gave him some coupons coupons were applied and I thank him very much More
by Sandi
Employees Worked With
Service person
June 17, 2020
Everything was good with the service. However the gal Everything was good with the service. However the gal that checked me in I was not so pleased with her. She said she would give me a call when the ca Everything was good with the service. However the gal that checked me in I was not so pleased with her. She said she would give me a call when the car was done and she did not. She also said she would leave a note of where I could get my headlights buffed and she did not. When I was asking her questions about my car she acted like she didn't have time to answer my questions and told me it was all on the yellow sheet. Other than her everything was good. More
by rosemthompson
Employees Worked With
Jonathan five stars
