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Rimrock Subaru - Service Center

Billings, MT

4.5
74 Reviews

74 Reviews of Rimrock Subaru - Service Center

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November 20, 2021

Great service, great rep, great facility, great waiting area, exceptional place. They have taken care of my Subarus for over twenty years More

by dsche65905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenelle Roehr
Nov 23, 2021 -

Rimrock Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 10, 2021

Service is usually prompt and staff tries to please and is courteous. They do not always remember to address problems, but take care of them when reminded. More

by Artfish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Hall, Charese Aibana
Nov 11, 2021 -

Rimrock Subaru responded

Hello, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

November 09, 2021

Very friendly, efficient, professional and clean. Thanks, Rimrock Subaru! I'll be back next spring. More

by Gail's Ride
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalene in service.
Nov 11, 2021 -

Rimrock Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

August 31, 2021

Excellent service department. Communication is superb between customer and customer service. Very convenient and always on time. I would highly recommend this service department. Wonderful More

by Ru y klein
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 02, 2021 -

Rimrock Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

July 30, 2021

I was impressed! Tyler is a “keeper”. He made me feel like my safety in my Subaru was important to him. The tech found a nail in my tire that I had forgotten to mention when I drove in. There was a recal More

by piequeen1941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Hall, a service tech who found the nail.
Aug 17, 2021 -

Rimrock Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 19, 2021

A bit disappointing. First service after a purchasing anew car from same dealership. 6,000 mile service should make it clear it’s a new car. But no check in on “how do you like it” or asking about any is More

by Beckerjimnm10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 21, 2021 -

Rimrock Subaru responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our General Manager, Henrich Kundig, at hkundig@rimrockauto.com or (406) 651-5200 and we will do our best to make this better.

June 17, 2021

They stink! Just because my car has hail damage, doesn't mean they shouldn't honor the 100,000 mile warranty! Take heed to anyone who buys a car, or deals with them More

by HillaryE29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Desiree Blackburn
Jun 20, 2021 -

Rimrock Subaru responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to our General Manager, Henrich Kundig, at hkundig@rimrockauto.com or (406) 651-5200 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

June 11, 2021

Not as good of experience as have had in past. No check point proof. The form was thrown away or none filled out. Not explained. Car sat when finished for over half hour. Had to go ask for paperwork. More

by Feeleysm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service rep
Jun 12, 2021 -

Rimrock Subaru responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 11, 2021

Quick and easy,friendly,trustworthy,good honest work,good oil products,good car wash,what else can I say ,good job people keep up the good work More

by 2214Sumac.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brody,George, Charese Aibana
Jun 12, 2021 -

Rimrock Subaru responded

Hello, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 05, 2021

Trey Hinton was my salesman and he, Henry and Zach were all great! They spent a lot of time going over everything with me and answering all of my questions. My car just had it’s six month checkup. The s More

by Sherri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Hinton
Apr 06, 2021 -

Rimrock Subaru responded

Hi Sherri, thank you for your kind words! We're happy we could help. It's experiences like yours that really keep us motivated! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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