Rimrock Subaru - Service Center

Service dept was tasked with a number of service items needing attention beyond the normal interval; including replacing a cracked windshield. They were able to complete the tasks in expedited fashion. needing attention beyond the normal interval; including replacing a cracked windshield. They were able to complete the tasks in expedited fashion. Which I appreciated. More

I will NEVER take my car back to the service department and likely will not purchase from Rimrock again. Service is meant to provide a service to a customer. They did not service my car as asked. My car ha and likely will not purchase from Rimrock again. Service is meant to provide a service to a customer. They did not service my car as asked. My car had an appointment at 8:00 am and was dropped off the day before. I did not receive a call that my car was done and finally called at 1:30. My car had been finished ( unbeknownst to Jessie ) and was sitting outside waiting. My car is newer and I asked for some warranty work to be done. They did not do the requested warranty work and then tried to charge me for it. I will now have to take my car to a different service department to address the few warranty concerns. I asked for a service and they did not provide the checklist that is to be completed. When we called to request it they sent us the warranty agreement and not the checkpoint inspection. The receipt said they rotated tires and checked air. My car said the air pressure was 30 psi off from the front driver side to the back passenger. I discovered this when I checked my system before getting on the interstate. I have had issues with Rimrock Subaru service before and was promised my concerns would be addressed with the next service such as tire tread readings and fluid levels ( all being mismarked ). Apparently the way to address that is to not provide the check sheet. The last time I was in my car I had brand new tires on and my checklist said my tread was almost gone. The service is horrendous and apparently condescending attitudes towards customers is how you garner business. I would like the boys in there to acknowledge that no matter how long they have worked in an oil change/ service station the person who has put the 60,000 miles on the brand new car drives it everyday and has a good idea of what is going on. The WORST customer service ever-worse than the most horrendous food service you could imagine. More

Great service. My car was in and out in no time. That was great. Period My car was in and out in no time. That was great. Period More

We have dealt with this dealership for several years. We keep coming back because they are the closest Subaru dealer. We keep coming back because they are the closest Subaru dealer. More

Service department never shipped my back ordered part, but kept my money. No communication at all. Stay far away from this dealership. but kept my money. No communication at all. Stay far away from this dealership. More

Service was very quick. I expected my 60,00 mile service to take all day and it was done in 4 1/2 hours Nice, knowledgeable people at a reasonable price. My car was even I expected my 60,00 mile service to take all day and it was done in 4 1/2 hours Nice, knowledgeable people at a reasonable price. My car was even washed. More

Professional, friendly service. Listened to my concerns and applied coupons. Respected my decisions and were anxious to satisfy my concerns. Listened to my concerns and applied coupons. Respected my decisions and were anxious to satisfy my concerns. More

Great service. Concerns were handled in a professional and positive manner. Would definitely recommend to friends and family. Overall great experience. Thank you fo Concerns were handled in a professional and positive manner. Would definitely recommend to friends and family. Overall great experience. Thank you for everything. More

Friendly courteous and efficient employees. Pleasant, comfortable waiting room. Reasonable competitive price for oil change. Pleasant, comfortable waiting room. Reasonable competitive price for oil change. More

The service center at Rimrock Subaru continues to be a pleasure to work with - and are honest and transparent about cost. pleasure to work with - and are honest and transparent about cost. More