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Rimrock Subaru - Service Center

Billings, MT

4.6
75 Reviews
Today: 7:30 AM - 5:30 PM Closed Now
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75 Reviews of Rimrock Subaru - Service Center

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December 01, 2022

Shawn the Service Advisor was excellent in helping me with my Outback. He explained what needed to repair my vehicle and get me back on my trip. More

by Pete - Go Cats!
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Skelton
November 21, 2022

The were fast, efficient, and clean. Also extremely nice and friendly. The service department was awesome! More

by sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn, Jen, Desiree Blackburn
October 20, 2022

Friendly customer service. Shows what work has been done and also explains about the service when asked. More

by Cechheath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know these names so can’t rate. Jess in service and his team.
Oct 23, 2022 -

Rimrock Subaru responded

Hi Cechheath, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care!

October 18, 2022

Very friendly. Great customer service. They did excellent work in sanding and cleaning the headlight assembly. More

by chaplainklewis
Recommend Dealer
Yes
Employees Worked With
Service
Oct 21, 2022 -

Rimrock Subaru responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 08, 2022

Jesse provided clear options, provided accurate cost estimate and timeframe. Did not try to upsell services. Kept us updated and was good to work with. More

by GL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department - Jesse
Oct 12, 2022 -

Rimrock Subaru responded

Hi, thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!

September 24, 2022

The work and cost are communicated clearly before beginning. Staff shows concern for those waiting in the lounge. My car has been well cared for and I hope to get another decade of use from it. More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Kinder, Jesse King
Sep 26, 2022 -

Rimrock Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 23, 2022

The service team does a great job paying attention to the customer from giving a courtesy ride home to showing me how to avoid a steering wheel lockout.We are more than happy with the new Ascent and the folk More

by ewadd53
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kayla Atkinson
Sep 24, 2022 -

Rimrock Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

August 29, 2022

The process was quick and easy. The people were pleasant and helpful. The service was handled quickly More

by donb116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler in service
Aug 31, 2022 -

Rimrock Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

August 17, 2022

I took my car in to the service department. There was some thing I needed them to fix. I waited an hour for them to look over my car, I was then told they needed to call me about how much the p More

by KMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charese Aibana
Aug 19, 2022 -

Rimrock Subaru responded

Hi, we are so disappointed to learn of this situation you have described. Please reach out to our General Manager, Henrich Kundig, at hkundig@rimrockauto.com or (406) 651-5200 and we will work with you personally in rectifying the issues you experienced.

August 17, 2022

Fantastic service-In and put in under a hour using the express service I will be back!! More

by Mjkenney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler hall
Aug 19, 2022 -

Rimrock Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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