Rimrock Subaru - Service Center

Honestly, it's not what it used to be. Jesse is great! He is the friendly, reassuring face and I appreciate working with him. However, we come from 100 miles away and used to ALWAYS be off Jesse is great! He is the friendly, reassuring face and I appreciate working with him. However, we come from 100 miles away and used to ALWAYS be offered a loaner vehicle (time is precious in completing errands and returning the 100 miles home again). We only got a loaner vehicle this time because we spent nearly $2,000 on regular service work. We specifically needed just one additional piece looked at that was an after-market product installed by Rimrock that was loose. By the time we got home, the loose item had fallen off. I'm wondering what happened to the complimentary car wash with service? It's not a big thing, BUT it's a big thing to me. I have a subscription with a car wash, so I easily run through whenever needed, but it's just an extra touch I think Rimrock should bring back. Stepping back into a washed car with clean floor boards feels pretty good after you've just paid the service bill. Speaking of car wash, like I said, we were granted a loaner because of the extent of work and time our service would require that day, but the loaner was dirtier inside and out, than my own personal car ever is, and I live a regular messy life on a gravel driveway. Rimrock, we are pretty dedicated customers, you could just bring back some simple customer service that you used to offer. More

They are very proficient and courteous. They answer all your questions without any hesitation. They get your vehicle in and out of service in a timely manner They answer all your questions without any hesitation. They get your vehicle in and out of service in a timely manner More

Professional, attention to detail. Polite customer service, always listening to my concerns, focusing on my desires. Polite customer service, always listening to my concerns, focusing on my desires. More

Everyone was very helpful and were very concerned that we were happy with the service. were happy with the service. More

Got car in as soon as I got there as they always do and it was done in a reasonable amount of time with everything done as requested. The service people I have dealt with do a great job. it was done in a reasonable amount of time with everything done as requested. The service people I have dealt with do a great job. More

Professional, thorough, super friendly. Never feel like I'm being unsold. Best car buying decision ever. If the owner would leave my weed alone, it would be perfect. Never feel like I'm being unsold. Best car buying decision ever. If the owner would leave my weed alone, it would be perfect. More

Still not able to fix the problem. Needed to keep my car until they could figure out the problem. Offered me a loaner until done. But because of a good sales person, Rebecca, I bought Needed to keep my car until they could figure out the problem. Offered me a loaner until done. But because of a good sales person, Rebecca, I bought a 2023 Subaru Outback. Everyone involved did a fast and efficient job to get me on my way. I am hoping that my first oil change is free. It was when I bought my new Outback in Florida in 2016. I bought a new 2017. Loved it. I love my Subaru. Would love to get new stickers for this one. My 4th Subaru. More

I am always satisfied with the service at Rimrock Subaru. Jesse was courteous, thorough and explained everything that was cone. And very helpful in arranging for temporary vehicle while my car was being w Jesse was courteous, thorough and explained everything that was cone. And very helpful in arranging for temporary vehicle while my car was being worked on. More

All the personnel are really great. Jen sets appointments. Payton’s a great kid and does a wonderful job for me every time. I really like this dealership. Jen sets appointments. Payton’s a great kid and does a wonderful job for me every time. I really like this dealership. More

Shawn the Service Advisor was excellent in helping me with my Outback. He explained what needed to repair my vehicle and get me back on my trip. with my Outback. He explained what needed to repair my vehicle and get me back on my trip. More