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Rimrock Subaru

Billings, MT

4.2
204 Reviews

324 South 24th Street West

Billings, MT

59102

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Showing 204 reviews

November 25, 2021

I got immediate attention from the service department. They answered all my questions and helped me set settings on the car. I have a really hard time with all the new electronics More

by Peach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeorge Valenzue,Tyler in service
Nov 30, 2021 -

Rimrock Subaru responded

Hi, thank you for sharing your positive experience! We hope you continue to choose us for all your automotive needs! Take care!

November 20, 2021

Great service, great rep, great facility, great waiting area, exceptional place. They have taken care of my Subarus for over twenty years More

by dsche65905
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenelle Roehr
Nov 23, 2021 -

Rimrock Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 14, 2021

Filled out kelly Blue Book Instant offer, completely truthful, got a response that said consider it SOLD. Drove to Billings they then offered $3961, less then the Kelly offer they accepted and got me to More

by Xpmlvt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clayton
Nov 16, 2021 -

Rimrock Subaru responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to our General Manager, Henrich Kundig, at hkundig@rimrockauto.com or (406) 651-5200 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

Nov 16, 2021 -

Xpmlvt responded

This sounds like another canned response which is what started this whole thing, I doubt Henrich Kundig is even aware of what techniques his used car sales people are using to get people in the door. Or maybe he does, but I have no intrest in making a wasted trip back to Billings.

November 10, 2021

Service is usually prompt and staff tries to please and is courteous. They do not always remember to address problems, but take care of them when reminded. More

by Artfish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Hall, Charese Aibana
Nov 11, 2021 -

Rimrock Subaru responded

Hello, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

November 09, 2021

Very friendly, efficient, professional and clean. Thanks, Rimrock Subaru! I'll be back next spring. More

by Gail's Ride
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jalene in service.
Nov 11, 2021 -

Rimrock Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

September 24, 2021

It always seems to take longer than I think when I’m waiting to have the scheduled services but the facility is comfortable and the staff is pleasant and helpful. With that being said, one beautiful day More

by cabmcd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler service
Sep 25, 2021 -

Rimrock Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tyler here at Rimrock Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 31, 2021

Excellent service department. Communication is superb between customer and customer service. Very convenient and always on time. I would highly recommend this service department. Wonderful More

by Ru y klein
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 02, 2021 -

Rimrock Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

August 28, 2021

Sales rep Jesse King was very knowledgeable and personable. A real pleasure to work with. More

by Don
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
King, Jesse
Sep 02, 2021 -

Rimrock Subaru responded

Hi Don, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

August 08, 2021

Very friendly and professional staff. Low key approach. Straightforward process start to finish. Very informative and yet quite time. efficient. I highly recommend this dealership. More

by AL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Hinton
Aug 17, 2021 -

Rimrock Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rimrock Subaru. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 30, 2021

I was impressed! Tyler is a “keeper”. He made me feel like my safety in my Subaru was important to him. The tech found a nail in my tire that I had forgotten to mention when I drove in. There was a recal More

by piequeen1941
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Hall, a service tech who found the nail.
Aug 17, 2021 -

Rimrock Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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