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Rimrock Subaru
Billings, MT
208 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 208 reviews
February 25, 2022
I paid off my vehicle 2021 I have been trying to reach someone in financing about my Gap insurance. since I paid it off early I would like know about the refund on the gap anyhow I paid it off on Nov 29th someone in financing about my Gap insurance. since I paid it off early I would like know about the refund on the gap anyhow I paid it off on Nov 29th , I have left many ,many messages and sent email to finance Dept. No response this is on going since January 2022.I also left a message on one of the managers machine still no response so yesterday 2/24/22 I call someone in the sales dept to try to get help somehow she was very nice and helped the best she could she then transferred me to another person who couldn't help me because the person who knows about this wasn't in !! So she promised she would call me back today guess what to no surprise I did not receive a call today!!! I am extremely frustrated .we were going to trade in my 2019 for a 2022 we will not be doing that with these folks again this is bad, business.I will continue to try and get some answers on this matter. Just wanted to share because I want other people to be aware of this issue if you buy gap insurance ask the questions at that time. More
by leslie.foster- Kessner
Employees Worked With
Chris W.
February 18, 2022
I ordered a car and they kept me informed of its progress. Once it was delivered, they gave me a good trade-in value. There were no unexpected charges and everyone involved was courteous and profess progress. Once it was delivered, they gave me a good trade-in value. There were no unexpected charges and everyone involved was courteous and professional. It was a pleasant car-buying experience and I would go there for my next car. More
by Matt B
Employees Worked With
Kayla Atkinson, Desiree Blackburn
February 15, 2022
Great service! Tyler was terrific! Wonderful dealership! Warm & welcoming! The customer comes first! I love my Forester! Tyler was terrific! Wonderful dealership! Warm & welcoming! The customer comes first! I love my Forester! More
by Megg0920
Employees Worked With
Service: Tyler “Scooter”
February 01, 2022
The service was above and beyond. Jesse worked tirelessly to make sure I had exactly what I wanted at the price I could afford. Very happy with the process from beginning to end. Would recommend Rimrock Suba to make sure I had exactly what I wanted at the price I could afford. Very happy with the process from beginning to end. Would recommend Rimrock Subaru to anyone! More
by avasmommy227
Employees Worked With
Jesse King
January 24, 2022
I found out from a neighbor that there is a required update to STARLINK. I called the dealer they said the free update expired on 1/15/2022. They said I would have to pay 300.00. I didn’t get a letter o update to STARLINK. I called the dealer they said the free update expired on 1/15/2022. They said I would have to pay 300.00. I didn’t get a letter otherwise I would have come in. They told me to call Subaru America. They gave me the STARLINK phone number. Anna told me it was extended and told me to make a appointment and to call her back when I did. Her number is a 800 number and not a direct line. After 2 1/2 hours on the phone no one could help me. Each department said I had to talk to the other. I received a email back in December to renew my subscription. Nothing about a update requirement. I should have received a letter or email or a phone call. I won’t recommend Subaru because of the fact they are more than happy to take your money year after year for STARLINK but won’t help you because of a deadline. I could get my car in before February when it switches to 5G but I don’t think I should have to pay. More
by debshinler
Employees Worked With
Charese Aibana
