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Rimrock Subaru

Billings, MT

4.2
199 Reviews

324 South 24th Street West

Billings, MT

59102

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Showing 199 reviews

December 28, 2021

Came in needing spark plugs, i had efficient and fast service, with well educated employees. More

by Kallevig G.s.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Hall, Alex Fries, Chandler Ingle, Desiree Blackburn
December 20, 2021

Thankyou Brady, Henry and Chris for your honesty, excellent customer service and professionalism. I am so happy with my vehicle, monthly payment and interest rate. Appreciate you working with me to g More

by beckerc210
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
10 stars to Brady, Henry and Chris, Charese Aibana, Desiree Blackburn
Dec 27, 2021 -

Rimrock Subaru responded

Beckerc210, thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Rimrock Subaru!

December 20, 2021

We had an appointment at 8:00. We were one of the first people in the shop and were told 40-45 minutes. At 30 minutes we noticed our car was still sitting in the same spot. They had not started the service More

by Andren14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scooter
December 13, 2021

We live out of state, so we make service appointments. They are always prompt, quick & have excellent service. The waiting room is cozy and filled with drink & snacks. Our original salesman is always read More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Dec 16, 2021 -

Rimrock Subaru responded

Hi Karen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rimrock Subaru. We are always more than happy to assist you if anything else comes up. Take care!

November 30, 2021

Service was prompt, professional & courteous. Staff was friendly & engaging. Courtesy shuttle was greatly appreciated. Great job. More

by DFerguson60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Hall
Dec 06, 2021 -

Rimrock Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 25, 2021

I got immediate attention from the service department. They answered all my questions and helped me set settings on the car. I have a really hard time with all the new electronics More

by Peach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeorge Valenzue,Tyler in service
Nov 30, 2021 -

Rimrock Subaru responded

Hi, thank you for sharing your positive experience! We hope you continue to choose us for all your automotive needs! Take care!

November 20, 2021

Great service, great rep, great facility, great waiting area, exceptional place. They have taken care of my Subarus for over twenty years More

by dsche65905
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenelle Roehr
Nov 23, 2021 -

Rimrock Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 14, 2021

Filled out kelly Blue Book Instant offer, completely truthful, got a response that said consider it SOLD. Drove to Billings they then offered $3961, less then the Kelly offer they accepted and got me to More

by Xpmlvt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clayton
Nov 16, 2021 -

Rimrock Subaru responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to our General Manager, Henrich Kundig, at hkundig@rimrockauto.com or (406) 651-5200 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

Nov 16, 2021 -

Xpmlvt responded

This sounds like another canned response which is what started this whole thing, I doubt Henrich Kundig is even aware of what techniques his used car sales people are using to get people in the door. Or maybe he does, but I have no intrest in making a wasted trip back to Billings.

November 10, 2021

Service is usually prompt and staff tries to please and is courteous. They do not always remember to address problems, but take care of them when reminded. More

by Artfish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Hall, Charese Aibana
Nov 11, 2021 -

Rimrock Subaru responded

Hello, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

November 09, 2021

Very friendly, efficient, professional and clean. Thanks, Rimrock Subaru! I'll be back next spring. More

by Gail's Ride
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jalene in service.
Nov 11, 2021 -

Rimrock Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

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