Rimrock Subaru

HORRIBLE business ethics. Called about a car posted for sale online, talked with Jesse in person and was able to look at & sit in car. I was refused the ability to drive or pu Called about a car posted for sale online, talked with Jesse in person and was able to look at & sit in car. I was refused the ability to drive or purchase the car (with cash in hand) until it was ran through the mechanic and detailed. Jesse promised I would be called as soon as it was available. I called to check on car after no call all day and was told it was sold. I was never even given the opportunity to purchase due to their poor communication, lack of respect for the time I already invested and the sales team looking for a quick sale no matter the client. Chris tried to back peddle and stated it was never for sale until it was detailed and pulled on lot. When it was, coincidental, people on site wanted to purchase so it was sold. Yet it was posted "for sale" online 4 days prior. No apology and was hung up on after expressing my extreme disappointment in their business practices. More

Friendly customer service. Shows what work has been done and also explains about the service when asked. Shows what work has been done and also explains about the service when asked. More

Very friendly. Great customer service. They did excellent work in sanding and cleaning the headlight assembly. Great customer service. They did excellent work in sanding and cleaning the headlight assembly. More

Jesse provided clear options, provided accurate cost estimate and timeframe. Did not try to upsell services. Kept us updated and was good to work with. estimate and timeframe. Did not try to upsell services. Kept us updated and was good to work with. More

The work and cost are communicated clearly before beginning. Staff shows concern for those waiting in the lounge. My car has been well cared for and I hope to get another decade of use from it. beginning. Staff shows concern for those waiting in the lounge. My car has been well cared for and I hope to get another decade of use from it. More

The service team does a great job paying attention to the customer from giving a courtesy ride home to showing me how to avoid a steering wheel lockout.We are more than happy with the new Ascent and the folk customer from giving a courtesy ride home to showing me how to avoid a steering wheel lockout.We are more than happy with the new Ascent and the folks who help us keep it running smoothly. More

The process was quick and easy. The people were pleasant and helpful. The service was handled quickly The people were pleasant and helpful. The service was handled quickly More

My service appointment went easily and efficiently. Jesse, thanks for all of your help. David Craig Jesse, thanks for all of your help. David Craig More

Fantastic service, I didn't even know that I wanted a new car when I went in to get my car serviced and here I am driving a new-new car! car when I went in to get my car serviced and here I am driving a new-new car! More

Fantastic service-In and put in under a hour using the express service I will be back!! express service I will be back!! More