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Rimrock Subaru
Billings, MT
204 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 204 reviews
February 20, 2023
We had a wonderful experience at Rimrock Subaru. everyone was so courteous and helpful with getting our Outback ordered and picking it up. Rebecca was our salesperson and she kept us updated through everyone was so courteous and helpful with getting our Outback ordered and picking it up. Rebecca was our salesperson and she kept us updated throughout the process. More
by julie.tippens
Employees Worked With
Rebecca Bandy, Desiree Blackburn
February 18, 2023
I am always satisfied with the service at Rimrock Subaru. Jesse was courteous, thorough and explained everything that was cone. And very helpful in arranging for temporary vehicle while my car was being w Jesse was courteous, thorough and explained everything that was cone. And very helpful in arranging for temporary vehicle while my car was being worked on. More
by Judy vogt
Employees Worked With
Jesse, service manager
January 26, 2023
All the personnel are really great. Jen sets appointments. Payton’s a great kid and does a wonderful job for me every time. I really like this dealership. Jen sets appointments. Payton’s a great kid and does a wonderful job for me every time. I really like this dealership. More
by Roxie
Employees Worked With
Payton and Jen
November 30, 2022
Shawn the Service Advisor was excellent in helping me with my Outback. He explained what needed to repair my vehicle and get me back on my trip. with my Outback. He explained what needed to repair my vehicle and get me back on my trip. More
by Pete - Go Cats!
Employees Worked With
Shawn Skelton
October 26, 2022
Prior to this past experience with Rimrock Subaru I thought they were a stand up company that took care of their customers. However after 5 phone calls and 4 voicemails without a callback because they thought they were a stand up company that took care of their customers. However after 5 phone calls and 4 voicemails without a callback because they OWE me money I have changed my mind. My advice... find another dealership. More
by suz_morgan
Employees Worked With
No response from finance departed or sales director.
October 26, 2022
HORRIBLE business ethics. Called about a car posted for sale online, talked with Jesse in person and was able to look at & sit in car. I was refused the ability to drive or pu Called about a car posted for sale online, talked with Jesse in person and was able to look at & sit in car. I was refused the ability to drive or purchase the car (with cash in hand) until it was ran through the mechanic and detailed. Jesse promised I would be called as soon as it was available. I called to check on car after no call all day and was told it was sold. I was never even given the opportunity to purchase due to their poor communication, lack of respect for the time I already invested and the sales team looking for a quick sale no matter the client. Chris tried to back peddle and stated it was never for sale until it was detailed and pulled on lot. When it was, coincidental, people on site wanted to purchase so it was sold. Yet it was posted "for sale" online 4 days prior. No apology and was hung up on after expressing my extreme disappointment in their business practices. More
by Jane Doe
Employees Worked With
Chris & Jesse
October 19, 2022
Friendly customer service. Shows what work has been done and also explains about the service when asked. Shows what work has been done and also explains about the service when asked. More
by Cechheath
Employees Worked With
I don’t know these names so can’t rate. Jess in service and his team.
