Rimrock Subaru

My experience with Rimrock Subuaru was top notch. The staff is very friendly and provide excellent customer service. They made me feel comfortable and answered all of my questions with honesty and integ staff is very friendly and provide excellent customer service. They made me feel comfortable and answered all of my questions with honesty and integrity. I would highly recommend Rimrock Subaru! More

I was traveling thru Billings on a friday morning and my subaru broke down and had to be towed.I was with my daughter and wife and we were all horrified that we would be stuck in Billings over the weekend a subaru broke down and had to be towed.I was with my daughter and wife and we were all horrified that we would be stuck in Billings over the weekend as we had to be back in Portland on monday.Ernie the General manager got involved and put his best people on it and we were back on the road the same day.Imagine our surprise when the GM gets involved and takes a personal interest in his customers.At Rimrock all the employees truly care and go to great lengths to satisfy there customers.We witnessed this time and time again as we waited for our car. More

Scott was very helpful. He worked with us from our first visit in November, thru our purchase in January. He was knowledgeable about the various Subaru Outback options, features, and models. Scott was p visit in November, thru our purchase in January. He was knowledgeable about the various Subaru Outback options, features, and models. Scott was patient, had a positive personality, worked thru the entire negotiation process, and was a pleasure to deal with. I would heartily recommend him to family and friends. Perry was equally knowledgeable. He explained all the finance/extended warranty/insurance coverage options without any pressure. He was pleasant, engaging and made our car purchasing process enjoyable. Everyone with whom we've dealt to this point at Rimrock Subaru has been friendly and helpful. They are a pleasure to have in "our corner". Thanks for an enjoyable purchasing experience! More

They overpriced vehicles and would not take no for an answer. No respect for the customer and no respect for the wallet. Save yourself the hassle and just drive on past them. I really wish they wo answer. No respect for the customer and no respect for the wallet. Save yourself the hassle and just drive on past them. I really wish they would have been HONEST and told me the value of the vehicle I was purchasing before I committed to it. It was not until I was home that night that I saw the NADA sheet on my vehicle. They were asking almost $4000 over NADA value and it was too late to back out!! I will NEVER return to these thieves and hope that everyone else learns from my experience. More

Thank you, my interaction with your business was top notch and exceeded my expectations. The sales people were courteous efficient and helpful. They stayed open late and picked me up at the bus station notch and exceeded my expectations. The sales people were courteous efficient and helpful. They stayed open late and picked me up at the bus station and transported me to the dealership. Everything was prepared so I could have a quick transaction and vehicle checkout and I was on the road. More

Ernie, I wanted to thank you for your assistance in purchasing our very first brand new automobile last week (March 7). Steve Ericksen was beyond awesome and answered every question possible for u purchasing our very first brand new automobile last week (March 7). Steve Ericksen was beyond awesome and answered every question possible for us. We pride ourselves in being extremely well-informed and studied consumers and we were treated with the utmost in respect and professionalism by Steve and at the same time, we had fun with him and enjoyed our time during this stressful endeavor of such a major purchase. He came to work late the evening of Friday the 6th to allow us to test drive and fit-test an '09 Forester. THAT, is customer service. I am an extremely particular customer with high expectations. Thank his colleague for calling him and letting him know that we were on our way...Tyson, Aaron? (Young man with dark hair and extremely long eyelashes) Thanks to him, too. I appreciate being able to get the information necessary to make this kind of an investment and preferred that we had a sales representative like Steve who shared his knowledge and wisdom in such a way as it was not intimidating, ruthless, relentless nor cajoling and I want to thank him for that, please pass this along to him!!! His sense of humour was perfect for us, too! Since I already have a fabulous automobile in my Forester, I won't need to come purchasing for things other than accessories...but please know that I have already told my friends and colleagues of our fabulous experience with Rimrock Subaru. Your partnering with Costco was a valuable tool for us and was a worth-while collaboration. Again, thanks to you and Steve for a wonderful experience. By the way, I "officially" am calling the color of my Forester BLUE SPRUCE since it looks more like that than Sage Green *~) Sincerely - Cheryll and Jim Bratvold More