Rimrock Subaru

Nightmare -- Could not Retrieve Car or Keys A nightmare experience. I left my car for service with Rimrock for a week while I was on vacation. My flight was arriving at 7:00 p.m., so we arran A nightmare experience. I left my car for service with Rimrock for a week while I was on vacation. My flight was arriving at 7:00 p.m., so we arranged to have the car left outside with the key under the mat. I confirmed this with three different people, including the service specialist, technician, and even the service manager. When I arrived back in town, the car was locked in a secured area. I could not access it. It was not left in the public parking lot as promised. I was able to have a helpful member of the sales team let me into the secured area. When I got there though, the key was not under the mat. The key was locked up in the service department. I still do not have the keys to my car, home, or office. And I live over five hours away. This has turned into a disaster, I would not ever recommend Rimrock service. More

Easy transaction, great service department Russ in the service department is very helpful and went out of his way to help us with our windshield issues. Additionally, I appreciate that when I Russ in the service department is very helpful and went out of his way to help us with our windshield issues. Additionally, I appreciate that when I've taken my vehicle in it always comes out freshly washed. Definitely a great service department. More

They bait with unavaileable vehicles These guys set bait online with deals that are not actually available, then try to sell you something else. I called on a vehicle and was told it was These guys set bait online with deals that are not actually available, then try to sell you something else. I called on a vehicle and was told it was out on a test drive. The salesman wanted to help me find another car. I've called multiple times on the same car, each time it's unavailable. Meanwhile online, they raise the price on the same vehicle only to drop it again (I know because I am notified via the AutoList app each time it drops, which is every couple of days). I'm sure they probably do this with several different vehicles. Slimey tactics. I've talked to several other people with similar experiences. More

Worked out just how I wanted :) We went in, found the car, and they did everything they could to make it so I got the car I wanted. They were more then willing to do what it took. I We went in, found the car, and they did everything they could to make it so I got the car I wanted. They were more then willing to do what it took. I would defiantly come back if need be. More

We will recommend Rimrock Subaru to others. My husband and I dealt with Nick. He was polite and patient. The whole buying situation was very low pressure, yet he was attentive and followed u My husband and I dealt with Nick. He was polite and patient. The whole buying situation was very low pressure, yet he was attentive and followed up any questions or concerns I am now the owner of a 2016 Outback. In addition to Nick, I was also impressed with a gentleman named BJ. He showed a lot of character in how he handled a situation that came up. We walked away knowing that we would do business there again. More

Fun and hassle free car buying experience! Went in to order my 16 STI through Chuck Cashmore. Great experience, very friendly, knowledgeable, and motivated in keeping my business local and in t Went in to order my 16 STI through Chuck Cashmore. Great experience, very friendly, knowledgeable, and motivated in keeping my business local and in the community. Would highly recommend Chuck, or any of the staff at Rimrock Subaru, they will help you find what you are looking for and will try their best at making it work for you. More

A Great experience on our journey for a new vehicle We went to Rimrock Subaru on a cold Saturday afternoon. Nick came out to greet us and hung around about 45 minutes while we walked around the lot seve We went to Rimrock Subaru on a cold Saturday afternoon. Nick came out to greet us and hung around about 45 minutes while we walked around the lot several times. I finally told him maybe he should grab a coat. lol He was very knowledgeable and answered all of our questions we had and helped us find a beautiful 2016 Outback Limited. It was a pleasure dealing with him. Eric ,BJ and everyone else on the staff were very kind and helpful too. The following Monday we went back to drop off some paperwork and BJ put us in a demo until our autostart was through being installed. Very Nice. Thanks Rimrock for making our car purchase a pleasurable experience. We will definitely recommend you to our friends. More

Great team to work with We had gone in looking to purchase on the Costco plan, they were so easy to deal with on a 2016 Forrester that we made - we ordered a new one with as We had gone in looking to purchase on the Costco plan, they were so easy to deal with on a 2016 Forrester that we made - we ordered a new one with as good of a deal. They were helpful and continued to let us add features as we went along. Assisted up to the day our car arrived and it was early. They worked with us getting it set up and walked us thru all the features as well. I would buy from them again and have already started suggesting them. No complaints whatsoever! More

Amazing buying experience We had an amazing buying experience working with Nick at Rimrock Subaru in Billings. He did a great job of making it a very relaxed and comfortable in We had an amazing buying experience working with Nick at Rimrock Subaru in Billings. He did a great job of making it a very relaxed and comfortable interaction, as well as keeping us laughing nearly the entire time. We were given a very thorough walkthrough before and after the actual purchase, and we left knowing all that we needed to about our new Crosstrek. Nick also made sure to contact me a day or two after the sale completion just to double check that everything was as it should be with the new car, I appreciated the professional customer service after paper signing- During the sale he was all fact, No bull. In all Nick and Rimrock Subaru get a 10 in my book. More

Great Experience! We had an excellent experience! We had set up an appointment and were greeted even before entering the building. The staff was very helpful and knowle We had an excellent experience! We had set up an appointment and were greeted even before entering the building. The staff was very helpful and knowledgeable, ensuring that we had all the information on the vehicle we were looking at. We felt like we were the most important ones in the dealership and any questions we had were answered. The atmosphere and service was personal and it did not feel overwhelming like other dealerships we have been in. It was a great experience and we LOVE our new 2016 Subaru Legacy! More