Rimrock Subaru

Ernie Lee is a xxxxxxxx Don’t do business here, not only do they treat their customers horribly, they treat their staff horribly. Go elsewhere stay away from any Rimrock stor Don’t do business here, not only do they treat their customers horribly, they treat their staff horribly. Go elsewhere stay away from any Rimrock store, go anywhere else, I bought from Lithia, Ernie and his commercials, says he’s honest directly to your face when he’s the biggest liar on the planet. More

Shady My husband was interested in buying a car from this dealership in cash that he had found on their website, he called the dealership and they told him My husband was interested in buying a car from this dealership in cash that he had found on their website, he called the dealership and they told him he would need to pay a $500.00 Doc fee my husband agreed and began making arrangements for p/u he then spoke with Danny and Danny said no we are not selling you this vehicle unless you finance the car through this dealership. Danny said that we could not buy the car that it was priced wrong on the website but had been negotiating with my husband all day. The customer service was very disappointing! Also why would he not tell us any of the above to begin with. More

Only place to buy a Subaru for 100 miles I only went there because it is within driving range of where I live. The car that I bought is great but there was very little communication between I only went there because it is within driving range of where I live. The car that I bought is great but there was very little communication between me and salesperson. One thing that I did not like was that they never went over the optional equipment that could be removed like the rack on top and the cargo cover. I only wanted the standard model. Currently I am having a problem because the paperwork that we did two months ago is not yet with the subaru financing company so I am paying the wrong amount on the loan. They only offered me $250 dollars for my old car and I took it to another dealer that gave me $1200. for it Good Luck. More

two hours for an oil change with an appointment We purchased a service contract from Rimrock Subaru that covered oil changes and maintenance for our new Subaru We made an appointment for this servi We purchased a service contract from Rimrock Subaru that covered oil changes and maintenance for our new Subaru We made an appointment for this service, and it took them two hours to provide this very basic service. We now regret purchasing this service contract and dread future visits to Rimrock. You would think a dealership would be able to handle this simple service in an efficient manner, but it seems to be beyond their capabilities More

Quick and easy! My wife and I purchased a 2018 Forester from salesman James Mill at Rimrock Subaru on 10-7-17. The transaction entailed trading in two cars for the My wife and I purchased a 2018 Forester from salesman James Mill at Rimrock Subaru on 10-7-17. The transaction entailed trading in two cars for the new one. I was flabbergasted when the trade values came back on the high end of what Kelly Blue Book predicted, without any need to haggle, or unnecessary drama. The entire transaction took about 1.5 hours from arrival to driving away with the new car. This is blisteringly fast for any new car purchase! James was professional and funny, a true pro, and a pleasure to work with. You should buy a car from him, especially if you aren't fond of the half day's rigamarole it takes at other dealerships. More

Fantastic General Manager BJ Johnson truly looks out for your best interest and runs a very honest and fair service. He was very understanding and worked out very complicated s BJ Johnson truly looks out for your best interest and runs a very honest and fair service. He was very understanding and worked out very complicated situation, I can't say enough good things about BJ. Also, the salesman Rusty stayed late for us and was really nice and helpful. More

Great Salesman I had a rare opportunity of dealing with a fantastic salesman at a dealership. I have purchased many vehicles in the past and dealing with Brady was I had a rare opportunity of dealing with a fantastic salesman at a dealership. I have purchased many vehicles in the past and dealing with Brady was by far the best experience I have ever had. I highly recommend giving Brady Wagner a call if you are interested in purchasing a vehicle and would like to actually enjoy the experience! More

Dream Vehicle Me and my husband went into Rimrock Subaru on a Saturday afternoon searching for a slightly outback and a nice young man named Nick came out and helpe Me and my husband went into Rimrock Subaru on a Saturday afternoon searching for a slightly outback and a nice young man named Nick came out and helped up find our dream outback. We ended up choosing a new one because the great deal Nick was able to make us. We will definitely be referring our friends here to buy from Nick and Rimrock Subaru. No pressure dealer. More

Awesome Experiance We walked into Rimrock Subaru and walked out with a beautiful Outback. BJ along with James, gave us unbelievable top rate attention. They both spent We walked into Rimrock Subaru and walked out with a beautiful Outback. BJ along with James, gave us unbelievable top rate attention. They both spent time explaining all the features that the outback offered, which was nice otherwise we probably would not even known all the cool things this car has! On a scale of 1 to 10 We give both of them a 10. Another thing we really liked was that they scheduled an appointment 2 weeks later for us to go thru things that we may have questions. We love the car. Signed, Tana B More

Spot Delivery Scam / "yo-yo" Financing is practiced here Until recently this dealership location has always received 5 star ratings. My husband and I began our search online based on friend and neighbor refe Until recently this dealership location has always received 5 star ratings. My husband and I began our search online based on friend and neighbor referrals to Rimrock Kia in Billings, MT despite living 7 hours to the East. We were made deals on vehicles that turned out to be unavailable to begin with. The dealership excessively ran our credit through potential lenders which dropped the overall scores roughly 60 points a piece. This practice limits consumer options, purely in the dealerships interest. After a week of negotiating deals over the phone we finally narrowed the search to a used 2015 Optima and after waiting a couple days for confirmation of approval we drove over 400 miles to meet with the Internet Sales representative, Alisha. Although her customer service skills have room for improvement it was a pleasant experience overall. Several hours were spent scouring over documents and once the final signatures were made we drove off in the Optima. Two weeks later (and it might start to sound familiar at this point) we got a call from their financing guy claiming the lender had denied the contract and threatened to have the vehicle repossessed if we refused to come back and sign new paperwork. My family's attorney has advised this as fraudulent practice and to continue making payments in honor of the agreed contract. My uncle in the Marine Corps also suggested reporting to the Better Business Bureau and speaking to the Chief Operations Officer directly. We sent our first payment as registered/certified mail directly to the dealership which was recorded and subsequently signed for at their location. They are still threatening to have the car repossessed. Luckily for us we are able to store the vehicle in a garage on a Native American reservation (sovereign law) to boot, making it illegal to repossess on several accounts regardless of the fine print contained in their contract. Nice try Rimrock Kia. May I suggest advising your sales team to avoid spot delivery in favor of ensuring lender compliance before finalizing a sale? Sincerely, many disgruntled consumers and every fair-practicing dealership that lose honest customers to xxxx dealers. More