Rimrock Subaru

While in Billings on a business trip, I stopped in at Rimrock to see if they had any of the model I was looking to purchase (17 Forester). I was met by a very personable salesman (Art Smith) who helped m Rimrock to see if they had any of the model I was looking to purchase (17 Forester). I was met by a very personable salesman (Art Smith) who helped me find a suitable vehicle for my family needs. Once we started negotiations on price and other considerations, the financial folks/sales Mgr folks started getting involved and things got a little rocky, but Art smoothed out the process and was able to help bring both sides to a deal. There was a misunderstanding with extended warranty costs/coverage at first, but after speaking with Ernie Lee, the general manager, the misunderstanding was quickly rectified and extended warranty was put into place and activated. Folks at this dealership that I came into contact with mostly with Art’s help, were helpful, pleasant, and professional. They even delivered the car to us in Helena, where we live with no extra fees. I would recommend these folks to do business with. See Art, he’ll help you out. More

Sales Manager Lance lost this sale After having a cash deal essentially done by Jo, I was handed off for some reason to sales manager Lance who crashes into the deal with an insult prob After having a cash deal essentially done by Jo, I was handed off for some reason to sales manager Lance who crashes into the deal with an insult probably meant to be funny, and it went downhill from there. Many people don't bother approaching a dealership until they have decided specifically what they want, in order to avoid all the BS that goes along with car sales of old. Insulting such customers in a misguided attempt at up-selling is not a winning approach. More

Traveler needing assistance I was traveling alone back home from Sheridan, MT to WI. I have a 2018 Subaru Forester- on lease. I got a growl noise in back end of car at low spee I was traveling alone back home from Sheridan, MT to WI. I have a 2018 Subaru Forester- on lease. I got a growl noise in back end of car at low speed. Called Rimrock Subaru ( after called Gallatin Subaru in Bozeman,MT who said they had no service openings to assist me) . Spoke with Michelle Baughman who after listening to my problem asked me where I was at from Billings, set me up with an appt. I was so relieved for her getting me in for a diagnostic check. She was so wonderful when I got there as was other staff. What a great service dept & staff. They also advised me that air filters were very dirty so I had them change those it also. Michelle is top notch - very caring & professional. I am so very appreciative of this dealership & their service dept. More

Great service! I was very impressed with Michelle and Jorge. Michelle especially , who went out of her way to go over some of the new features on the Subaru. On the I was very impressed with Michelle and Jorge. Michelle especially , who went out of her way to go over some of the new features on the Subaru. On the other hand I was disappointed in the fact how quickly my windshield got cracked in Billings. My other car is a jeep and as many things hit my windshield it doesn’t crack as quickly as the Subaru did. But that fact doesn’t alter the fact that the service was excellent despite not being able to fix my windshield. More

Fantastic! On August 24, 2019 I chose Rimrock Subaru due to the good service and longevity in the business. Both my parents had Subaru’s and so I knew the reli On August 24, 2019 I chose Rimrock Subaru due to the good service and longevity in the business. Both my parents had Subaru’s and so I knew the reliability of these cars. I was not sure what exact type of Subaru I wanted until I, and my husband, had the chance to speak with Christopher. He spent time with us and finding out what price range I needed, discussed my desire for trading in my current car and what I wanted out of the Subaru. Christopher showed me a list of cars in my price range and found the 2017 Subaru Outback Wagon. We took it for a test drive and it was exactly what I was looking for in terms of handling, space inside car, lane assist and other technology, stability of the ride, and mileage. Throughout the process I felt respected and made to feel I mattered. Everyone we met were friendly, kind and respectful and met my needs fully. More

Waste of time Took elderly parents to dealership to trade in a car with 9300 miles for a new car. Book value on their used car was about $15000 on the low end. Deal Took elderly parents to dealership to trade in a car with 9300 miles for a new car. Book value on their used car was about $15000 on the low end. Dealership offered $10000 trade in value. What a joke. Wasted about 2 hours of our time then gave some BS reason the trade was so low. They were literally trading as close to a perfect condition car as a new one with under 10k miles on it. Stay away!!!!!! More

Way better than last time Went to this dealer when I moved here a year ago for general maintenance and said I would never be back due to the bad experience. Was hesitant when t Went to this dealer when I moved here a year ago for general maintenance and said I would never be back due to the bad experience. Was hesitant when they called about bringing car in for a recall issue but decided to go. Glad I did. The changes are 180 degrees. Now has a friendly staff both in maintenance and sales that makes you feel comfortable without being rude or pushy. Probably have regained my business as I have been driving to the dealership in Bozeman 150 miles away for service. Will be glad to keep things local with professional and courteous service. 😎 More