Rimrock Subaru

I found Arthur Smith very patient and helpful in my purchase of my 2021 Forester. Really helpful with some of the techie stuff. Went above and beyond. purchase of my 2021 Forester. Really helpful with some of the techie stuff. Went above and beyond. More

Well first I had a windshield replaced and they tried charging more than they quoted me. Second the windshield was not cleaned along with the runners along my two doors that I had just clean. And third charging more than they quoted me. Second the windshield was not cleaned along with the runners along my two doors that I had just clean. And third they gave me no instruction on how to make sure the seal worked properly. Thank god I had already had one replaced so I knew. For a $632 wi Daniels I would think the customer service would have been better More

We walked in with the thought of test driving the Outback. Warmly welcomed at the door by Kayla Atkinson who took us straight to the Outback - no extra sales pitch, throughout answering with great re Outback. Warmly welcomed at the door by Kayla Atkinson who took us straight to the Outback - no extra sales pitch, throughout answering with great respect and empathy.She made the whole process of trade-in and signing papers such a breeze that this became the best day of our lives after a very long time. Cherry on top was - getting the best value for our trade-in (thank you!) and then signing the financial papers with Zach McDonald. Thank you Rimrock Subaru Team - for making my kids and I so happy:) More

I arrived courteous at check in left to shop came back to wait time was spot in from appointment. The gentleman that checked me in said that another gentleman was going to be my service person however when wait time was spot in from appointment. The gentleman that checked me in said that another gentleman was going to be my service person however when I came back and finished up it was the same gentleman that checked me and he was extremely nice and extremely straightforward on everything I gave him some coupons coupons were applied and I thank him very much More

I bought a used Outback from the dealership. The sales staff were great. Unfortunately, the company messed up my tag and title information sent to my home state. I had to jump through many loops trying to staff were great. Unfortunately, the company messed up my tag and title information sent to my home state. I had to jump through many loops trying to find anyone to fix it. After locating someone eventually, I was told that the titke number was incorrect, as well as the wrong title application completed that was sent to my state. After finally getting this sorted out, my country tag office contacted the dealership to inquire about late fees owed due to the long delay for tag application. The dealership refused to pay this fee, even though it was 100% due to their error. Mistakes happen, but to have to jump through many loops just to get a problem fixed, then have to pay my own late fee that was not my fault rubbed me the wrong way. I never write reviews but I am seeking all options to let people know that they abandon you after the sale. To be fair, my salesman, Trey, was absolutely wonderful and did everything to help. The flaw is with the corporate office post sale. More

Everything was good with the service. However the gal Everything was good with the service. However the gal that checked me in I was not so pleased with her. She said she would give me a call when the ca Everything was good with the service. However the gal that checked me in I was not so pleased with her. She said she would give me a call when the car was done and she did not. She also said she would leave a note of where I could get my headlights buffed and she did not. When I was asking her questions about my car she acted like she didn't have time to answer my questions and told me it was all on the yellow sheet. Other than her everything was good. More

Brady Wagner is the best car salesman we have ever worked with. The staff at the dealership is friendly and helpful. The service department is courteous and efficient. with. The staff at the dealership is friendly and helpful. The service department is courteous and efficient. More