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Rimrock Subaru
Billings, MT
204 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 204 reviews
June 17, 2020
Everything was good with the service. However the gal Everything was good with the service. However the gal that checked me in I was not so pleased with her. She said she would give me a call when the ca Everything was good with the service. However the gal that checked me in I was not so pleased with her. She said she would give me a call when the car was done and she did not. She also said she would leave a note of where I could get my headlights buffed and she did not. When I was asking her questions about my car she acted like she didn't have time to answer my questions and told me it was all on the yellow sheet. Other than her everything was good. More
by rosemthompson
Employees Worked With
Jonathan five stars
April 23, 2020
Brady Wagner is the best car salesman we have ever worked with. The staff at the dealership is friendly and helpful. The service department is courteous and efficient. with. The staff at the dealership is friendly and helpful. The service department is courteous and efficient. More
by Tim
Employees Worked With
Brady Wagner, Crystal, Mel Hinton
March 18, 2020
Work was completed in time quoted. Staff was friendly and competent. Very nice facility and waiting area. First time to new dealership and it was impressive. competent. Very nice facility and waiting area. First time to new dealership and it was impressive. More
by Carole
Employees Worked With
George
March 06, 2020
This review is for the Service Dept.George is an This review is for the Service Dept. George is an excellent service technician. Always very accommodating and professional. He always listens to all This review is for the Service Dept. George is an excellent service technician. Always very accommodating and professional. He always listens to all my concerns More
by rosie2015maria
Employees Worked With
George in Service. Why is Matt Hall still listed
January 31, 2020
Arthur Smith did a great job of finding the car we were looking for and the finance dept found us an affordable plan that met our needs. The dealership had a clean and professional atmosphere. looking for and the finance dept found us an affordable plan that met our needs. The dealership had a clean and professional atmosphere. More
by apro07
Employees Worked With
Arthur Smith
January 30, 2020
I recently went to Rimrock Subaru to inquire about an email I received. We had a 2019 Outback that we purchased at Rimrock Subaru December of 2018. In less than 24 hours we were driving the new design 20 email I received. We had a 2019 Outback that we purchased at Rimrock Subaru December of 2018. In less than 24 hours we were driving the new design 2020 Subaru Outback Touring XT. I had no intentions of changing cars, but the deal offered to us was too good to pass up. We were treated with the utmost respect. Thank you to Art for helping us with this purchase, Henry for working the numbers, and Brady for the tutorial on the 2020. More
by Mike
Employees Worked With
Brady, Art, & Henry
January 20, 2020
While in Billings on a business trip, I stopped in at Rimrock to see if they had any of the model I was looking to purchase (17 Forester). I was met by a very personable salesman (Art Smith) who helped m Rimrock to see if they had any of the model I was looking to purchase (17 Forester). I was met by a very personable salesman (Art Smith) who helped me find a suitable vehicle for my family needs. Once we started negotiations on price and other considerations, the financial folks/sales Mgr folks started getting involved and things got a little rocky, but Art smoothed out the process and was able to help bring both sides to a deal. There was a misunderstanding with extended warranty costs/coverage at first, but after speaking with Ernie Lee, the general manager, the misunderstanding was quickly rectified and extended warranty was put into place and activated. Folks at this dealership that I came into contact with mostly with Art’s help, were helpful, pleasant, and professional. They even delivered the car to us in Helena, where we live with no extra fees. I would recommend these folks to do business with. See Art, he’ll help you out. More
by J. Mark “Heck” Heckenlaible
Employees Worked With
Art Smith, Ernie Lee, Crystal Marin, Pete VanHaren
November 14, 2019
Flat tire repair I would like to thank Michelle Baughman and Carson Ruggles (tech) for the EXCELLENT service and consideration in repairing my problem, (flat tire). W I would like to thank Michelle Baughman and Carson Ruggles (tech) for the EXCELLENT service and consideration in repairing my problem, (flat tire). When you are a senior citizen, travelling with your 4-legged companion 500 miles from home, it makes your day meeting people and a dealership like Rimrock Subaru. Thank you all. More
by reh
Employees Worked With
Michelle Baughman and Carson Ruggles
September 10, 2019
Sales Manager Lance lost this sale After having a cash deal essentially done by Jo, I was handed off for some reason to sales manager Lance who crashes into the deal with an insult prob After having a cash deal essentially done by Jo, I was handed off for some reason to sales manager Lance who crashes into the deal with an insult probably meant to be funny, and it went downhill from there. Many people don't bother approaching a dealership until they have decided specifically what they want, in order to avoid all the BS that goes along with car sales of old. Insulting such customers in a misguided attempt at up-selling is not a winning approach. More
by 30yearsofbuyingcars
Employees Worked With
Jo Whitehead, Lance Haugen
August 30, 2019
Traveler needing assistance I was traveling alone back home from Sheridan, MT to WI. I have a 2018 Subaru Forester- on lease. I got a growl noise in back end of car at low spee I was traveling alone back home from Sheridan, MT to WI. I have a 2018 Subaru Forester- on lease. I got a growl noise in back end of car at low speed. Called Rimrock Subaru ( after called Gallatin Subaru in Bozeman,MT who said they had no service openings to assist me) . Spoke with Michelle Baughman who after listening to my problem asked me where I was at from Billings, set me up with an appt. I was so relieved for her getting me in for a diagnostic check. She was so wonderful when I got there as was other staff. What a great service dept & staff. They also advised me that air filters were very dirty so I had them change those it also. Michelle is top notch - very caring & professional. I am so very appreciative of this dealership & their service dept. More
by Subaru,sue18
Employees Worked With
Michelle Baughman
