Rimrock Subaru

Honestly, it's not what it used to be. Jesse is great! He is the friendly, reassuring face and I appreciate working with him. However, we come from 100 miles away and used to ALWAYS be off Jesse is great! He is the friendly, reassuring face and I appreciate working with him. However, we come from 100 miles away and used to ALWAYS be offered a loaner vehicle (time is precious in completing errands and returning the 100 miles home again). We only got a loaner vehicle this time because we spent nearly $2,000 on regular service work. We specifically needed just one additional piece looked at that was an after-market product installed by Rimrock that was loose. By the time we got home, the loose item had fallen off. I'm wondering what happened to the complimentary car wash with service? It's not a big thing, BUT it's a big thing to me. I have a subscription with a car wash, so I easily run through whenever needed, but it's just an extra touch I think Rimrock should bring back. Stepping back into a washed car with clean floor boards feels pretty good after you've just paid the service bill. Speaking of car wash, like I said, we were granted a loaner because of the extent of work and time our service would require that day, but the loaner was dirtier inside and out, than my own personal car ever is, and I live a regular messy life on a gravel driveway. Rimrock, we are pretty dedicated customers, you could just bring back some simple customer service that you used to offer. More

Had a really great experience there. They all are very professional and knowledgeable! I had the pleasure of working with Jesse who made my buy easy with the help of Jose thank you guys f They all are very professional and knowledgeable! I had the pleasure of working with Jesse who made my buy easy with the help of Jose thank you guys for making my experience unforgettable! More

We were very pleased with all aspects of the purchase of our Outback. Would recommend Rimrock Subaru to anyone. our Outback. Would recommend Rimrock Subaru to anyone. More

Excellent dealership. Sales personnel are very knowledgeable, and great to work with. Finance department are friendly and efficient. I've had my vehicle serviced many time Sales personnel are very knowledgeable, and great to work with. Finance department are friendly and efficient. I've had my vehicle serviced many times at Rimrock Subaru and they have always been at the top of their game. More

When we decided to buy, I did extensive research and searched online Chev, Toyota and GMC. I decided Subaru had more to offer than the others. We were very lucky to have Rebecca Bandy as our salespers searched online Chev, Toyota and GMC. I decided Subaru had more to offer than the others. We were very lucky to have Rebecca Bandy as our salesperson. I was so confident that I helped another person sell a 2024 to the neighbor across the street. More

They are very proficient and courteous. They answer all your questions without any hesitation. They get your vehicle in and out of service in a timely manner They answer all your questions without any hesitation. They get your vehicle in and out of service in a timely manner More

Professional, attention to detail. Polite customer service, always listening to my concerns, focusing on my desires. Polite customer service, always listening to my concerns, focusing on my desires. More

Faith in my judgement and reviews and research prior to purchase fell down and won't get back up. Wishing I had not allowed the sales person to talk me out of the Wilderness I wanted. (Likely only wanted purchase fell down and won't get back up. Wishing I had not allowed the sales person to talk me out of the Wilderness I wanted. (Likely only wanted to get a 2024 Touring off the lot?) Who needs extra 'oomph' in snow and rough terrain? No one, right? A few weeks later, I'm wishing I had not bought a Subaru at all, because it quickly turned out to be an overly eccentric vehicle with clumsy touch screen annoyances, exceedingly poor navigation (Starlink Concierge have nice people who can't fix inherent shortcomings), in addition to consuming gas like a 70s pickup truck. All normal, it's been said. And I paid for a 10 year extended warranty for service with people who think I made a great purchase. I feel extra unintelligent evey time I get in this vehicle. More

We got a great car that we love for a fair price. Jesse King, a salesman, is amazing. In our opinion he is this dealerships best asset. After our car purchase, he helped me with my every concer Jesse King, a salesman, is amazing. In our opinion he is this dealerships best asset. After our car purchase, he helped me with my every concern , and he wasn’t even our salesman! When I walk in the door he remembers me and will help anyway he can. Thank you, Jesse. I will recommend him to everyone I know who is looking for a car. He really cares. More