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Right Toyota - Service Center

Scottsdale, AZ

4.5
1,288 Reviews

1,288 Reviews of Right Toyota - Service Center

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May 21, 2023

we love right toyota and the amazing service from Daniel Wick. We have been going to right toyota for over 20 yeaars More

by gravada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wick
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May 22, 2023 -

Right Toyota responded

Gravada, thank you very much for being such a loyal Right Honda customer. We appreciate your business and positive feedback, we look forward to having you back soon. Matt W - CR Mgr. - Right Toyota

May 06, 2023

Took it in for 30 mile service and they didn't rotate my tires and also did not put in 35 psi in my tires which the paper they gave me said. Also they did not check any fluids. I do not think the oil change More

by Cydhahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Bocchi
Report | Print
May 08, 2023 -

Right Toyota responded

Cyd, we sincerely apologize for the dropping the ball here. I have sent your review and comments to the service manager so we can improve. Please contact me so we can discuss this issue in better detail. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com

May 08, 2023 -

Cydhahn responded

I tried to call the service manager even left a message but I received no response. I believe I did not get an oil change done or any other service you are suppose to receive with the 30 mile service. I will not be back! I heard from a friend that Right Toyota was trustworthy, but after my last visit on May 1st, I dont trust anything they do.

April 23, 2023

Right Toyota = WRONG Toyota. I Do Not Recommend if you are looking for a Toyota. More

by GG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pretty Much Everyone
Report | Print
Apr 23, 2023 -

GG responded

Your dealership has failed me multiple, multiple times beyond belief since my purchase of 3 Brand New Toyota vehicles, all in the same month no less. The personnel does not communicate, they ignore my messages and requests, they do not return calls and I’m in disbelief with many broken promises. With my first failed visit with the service department and for thru lack of communication, I just simply asked for a couple tubes of touch up paint in return. That was 4 months ago and I still haven’t received those yet. Again, no responses to my messages and I am completely ignored. My most recent visit for my 10K service, I brought up a few drivability concerns with the engine and the transmission. I dropped the vehicle off at 8am so they had All Day to address my concerns. It was getting to be 2:30 in the afternoon and I haven’t heard anything on the status of my vehicle so I called my service advisor David. I got his voicemail and left a message. 3:15, no response yet. I left a voicemail for the service manager Eric as well. I called the general service number and the person told me that David has left due to an emergency. I asked the status of my vehicle and said it was my only vehicle. The response I got was they didn’t know and I have to call back the next day. I was completely floored, stuck at work, no car and had a 45 minute walk home, 95 degrees with no sun protection. When I got home I called about a vehicle I could use for the night since I work a night job, but there again nobody could help me with this either. Another dead end disappointment. I’m without a vehicle and I missed a nights worth of pay. The next day when I picked up my vehicle, I spoke with Eric the service manager and all I got was an apology in which I felt that I should have received returned satisfaction for my inconveniences, but that’s too difficult since they can’t even follow through with 2 Tubes of touch from 4 months ago. To add, they didn’t find anything wrong and couldn’t “Duplicate” my concerns. After getting in my vehicle, I saw they only put 10 miles on my vehicle. How can they verify drivability concerns in 10 miles? And they had it for 2 whole days, WOW, talk about going the extra mile for customer satisfaction and really putting in an effort? I absolutely will not purchase another vehicle from “WRONG TOYOTA”. The owner, David Wilson should be embarrassed, ashamed and made aware of how his employees are running the organization.

Apr 24, 2023 -

Right Toyota responded

GG, we apologize for the inconvenience of having your vehicle for an extended amount of time. We can only perform repairs based on diagnostics and if we can get a problem to replicate. This is a very understandably frustrating situation to have with your vehicle, and are sorry for having your vehicle so long while not finding anything we could fix. Please contact me if you need additional assistance and I can make arrangements to get you your touch up paint. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com

April 10, 2023

Your service manager David Marentes completely failed at multiple points to provide helpful or “good” service. 1. My standard service appointment for 9:15 AM took OVER 7 HOURS to complete, with multiple More

by RightToyotaSux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Marentes, Matt Winter
Report | Print
Apr 11, 2023 -

Right Toyota responded

RTS, we sincerely apologize you had a difficult experience during your last service with our dealership. We apologize for the communication and time concerns you mentioned in your review. I have passed your review and comments to management so we can improve the level of service we provide our customers through training and improvement. Matt W. - CR Mgr. - Right Toyota

Apr 11, 2023 -

RightToyotaSux responded

How about Reaching out to me to handle this and make it right for me? I should be refunded or something should be done to correct the obvious customer EXPLOITATION. My salesperson for this vehicle Jason( yes I purchased this new from your team) reached out yesterday even though he is no longer with the company. Shows that he cares and wants to help customers even if he doesn’t have any skin in the game now. I still have gotten absolute silence in my emails from your leadership team.

Apr 11, 2023 -

RightToyotaSux responded

Update: Matt W from above has reached out to offer me $100 refund with the condition that I remove my review. That seems like a clear violation of this site’s rules as a consumer resource and review site. If I could I would lower my score because this is also shady.

April 06, 2023

Great Service and always willing to help out on any way. They make it fast and easy! Thank You! More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Apr 06, 2023 -

Right Toyota responded

Jim, thank you very much for the kind feedback, we appreciate your business and support. Matt W. - CR Mgr. - Right Toyota

March 01, 2023

Rigt Toyota provided great service. The service was estimated to take 60 to 90 minutes; they finished in less than 60 minutes. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Mar 02, 2023 -

Right Toyota responded

Jeff, we are doing our best to speed up our service turn around times, thank you for the recognition. Matt W. - CR Mgr. - Right Toyota

February 18, 2023

Excellent service. I always feel well taken care of. I highly recommend Right Toyota. The Best! More

by Linda C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior, Mike B
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Feb 20, 2023 -

Right Toyota responded

Linda, thank you very much for the kind feedback, we appreciate your business and support. Matt W. - CR Mgr. - Right Toyota

February 14, 2023

Great service, work done on time. I would recommend this dealer to any body that asks. More

by Scott.crossfitphoenix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior, don’t know last name
Report | Print
Feb 14, 2023 -

Right Toyota responded

Scott, thank you for recommending us, we appreciate your support. Matt W. - CR Mgr. - Right Toyota

February 08, 2023

Outstanding customer service by excellent staff When your automobile is in for service the staff speedily attends to getting your vehicle finished quickly More

by nelsonjerry0729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Terp and Ryan Jenny Kudos
Report | Print
Feb 09, 2023 -

Right Toyota responded

Nelsonjerry0729, thank you for the vote of confidence, we appreciate your business. Matt W. - CR Mgr. - Right Toyota

Feb 09, 2023 -

nelsonjerry0729 responded

Outstanding customer service Appreciate Right Toyota commitment to excellence

December 15, 2022

Excellent service and advice from service advisor Darvin Perry and mechanic/tech Dave. Thanks again More

by G B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darvin Perry, David
Report | Print
Dec 16, 2022 -

Right Toyota responded

GB, you are very welcome, thank you for the kind feedback. Matt W. - CR Mgr. - Right Toyota

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