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Right Toyota - Service Center

Scottsdale, AZ

4.5
1,288 Reviews

1,288 Reviews of Right Toyota - Service Center

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June 25, 2023

Excellent service by Junior ( service advisor) Horrible waiting times. I had a 10 am appointment to repair or replace a tire and waited 3.5 hours in the lobby! You are over booking your team, and making More

by KVLACH1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Junior
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Jun 26, 2023 -

Right Toyota responded

KVlach, thank you for taking the time to share your feedback about your recent experience at our dealership. We appreciate your kind words regarding Junior, our service advisor, and we're glad to hear that he provided you with excellent service. However, we sincerely apologize for the extended waiting time you experienced during your visit. We understand that your time is valuable, and we regret any inconvenience caused by the lengthy wait in our lobby. It is never our intention to overbook or overcrowd our schedule, as we strive to provide efficient and timely service to all our customers. We apologize if this was not reflected in your recent visit. Matt W. - CR Mgr. - Right Toyota

Jun 26, 2023 -

KVLACH1 responded

I still believe you are a quality dealership. Please address your appointment protocol.

June 24, 2023

Tim was very proactive and made me aware of the Toyota Care plus maintenance plan that i will purchase at my next service. More

by MCUMMI01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Paffumi
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Jun 26, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business. Matt W. - CR Mgr. - Right Toyota

June 24, 2023

Davon was super knowledgeable about my Toyota and was able to answer all my questions. He always returned my texts when I had a question for him. I'd recommend Davon to anyone visiting Right Toyota!!! More

by SHIRLDORFMAN56
Recommend Dealer
Yes
Employees Worked With
Davon
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Jun 26, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support. Matt W. - CR Mgr. - Right Toyota

June 24, 2023

It took a little less then the time i was told. No extras were added on. More

by TIMPKAYE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Browning
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Jun 26, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support. Matt W. - CR Mgr. - Right Toyota

June 24, 2023

Chris Browning was very efficient about getting everything done and a good amount of time. Explained everything that needed to be done. Very happy with the service. More

by MARADI56
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Browning
Report | Print
Jun 26, 2023 -

Right Toyota responded

Thank you for taking the time to share your positive experience at our car dealership, we greatly appreciate your feedback. Matt W. - CR Mgr. - Right Toyota

June 24, 2023

Whenever I come tog the dealership I find your service department quick, courteous, knowledgeable and efficient More

by KARESHER
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Roger
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Jun 26, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business. Matt W. - CR Mgr. - Right Toyota

June 24, 2023

So friendly and the service is top notch. They are customers pleasers. Communication is so easy, fast and friendly. More

by RANAMOUSA138
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason Murdoch, Mike( service), Brandon
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Jun 26, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support. Matt W. - CR Mgr. - Right Toyota

June 24, 2023

The service reps are always great. But somewhere there is a disconnect in communication between mechanics and the service desk. Wait times are ridiculous due to this More

by JWARR17
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
David
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Jun 26, 2023 -

Right Toyota responded

Thank you for taking the time to share your positive experience at our car dealership, we greatly appreciate your feedback. Matt W. - CR Mgr. - Right Toyota

June 23, 2023

They did a great job in asking about if there is anything which I want specifically to be taken care of. Very well organized. More

by Sharma
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cody Swaine
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Jun 23, 2023 -

Right Toyota responded

Thank you for taking the time to share your positive review of our car dealership, we appreciate your business and support. Matt W. - CR Mgr. - Right Toyota

June 23, 2023

Junior Qasemy is very good. . I am impressed The wait time for work to be done is not good. With a 10 am appointment, I waited 4 hours for a tire repair. I arrived at 9:45 More

by KVLACH1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
junior
Report | Print
Jun 26, 2023 -

Right Toyota responded

KVLACH1, thank you for taking the time to provide feedback about your recent experience at our dealership. We sincerely apologize for the inconvenience you experienced with the wait time for your tire repair. We understand that your time is valuable, and we deeply regret any frustration or inconvenience this may have caused, especially considering your dietary needs as a diabetic. We strive to provide prompt and efficient service to all our customers, and it is clear that we fell short of meeting your expectations on this occasion. We apologize for any confusion or miscommunication that may have occurred regarding your appointment time. Matt W. - CR Mgr. - Right Toyota

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