Right Toyota - Service Center

Right Toyota responded

Thank you for being a loyal customer, we look forward to many more years being your Toyota dealer.

Right Toyota responded

Thank you for taking the time to share your feedback regarding your recent experience with our dealership. We appreciate your honesty, and we apologize for any inconvenience you've experienced. We are sorry to hear about the discrepancy in the diagnosis and repair costs for your vehicle. Your satisfaction is important to us, and we regret that we did not meet your expectations in this instance. We take your comments seriously and will review the details of your situation to understand where the breakdown in communication occurred. Our goal is to provide accurate and fair assessments of vehicle issues, and it's clear that we fell short in this case. We are glad to hear that you were able to find a more cost-effective solution for your repair needs. While we stand by our work, we understand that you found a more favorable option, and we respect your decision. If there's anything further we can do to address your concerns or improve our service, please do not hesitate to reach out to our customer service department at [phone number]. Your feedback is invaluable, and we are committed to learning from this experience to better serve our customers in the future. Thank you for bringing this to our attention, and we apologize again for any inconvenience you've faced. We hope to have the opportunity to provide a more positive experience in the future.

Right Toyota responded

We deeply apologize for the unfortunate experience you had with our dealership during your recent oil change service. Your feedback is important to us, and we sincerely regret the inconvenience you faced. We understand the frustration of finding oil spilled on your engine cover, which resulted in smoke upon getting home. This is certainly not the level of service we strive to provide. We take full responsibility for this oversight and the lack of a prompt response to your concerns. We apologize for any difficulty you encountered in reaching a manager to discuss the issue. Your experience does not reflect our usual standards of communication and customer care, and we are committed to addressing this internally to ensure a more responsive approach in the future. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com

Dom responded

Thank you Matt for your response, however responding publicly does not change the fact that still no one has called me to address the issue. Your techs did damage to my vehicle. I had detailed my engine just months before they spilled oil all over the top of my engine. It was a significant amount like cups not ounces. I still will not recommend your dealership. How can you respond to a review that saying that you would address the issue and then still continue to deliver poor customer service.

Right Toyota responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.