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Right Toyota

Scottsdale, AZ

Overview
Reviews
Vehicles
4.4
2,083 Reviews
Right Toyota is your Toyota dealer in Scottsdale serving the Phoenix Metro, Tempe, Mesa and Fountain Hills communities. Right Toyota offers new and used Toyota cars and trucks for sale. As a full service Toyota dealership, Right Toyota provides parts and services such as regular maintenance, oil change and repair for all Toyota vehicles. You can find the Right Toyota Showroom located at 7701 E. Frank Lloyd Wright Blvd. Scottsdale, AZ 85260. Stop by Right Toyota in Scottsdale, AZ and test drive a new Toyota car or truck today.
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7701 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 2,083 reviews

August 28, 2023

This dealership is great it you are looking for a great deal. Ian Stone made it easy for us. More

by nagarsharon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Stone
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Aug 30, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 28, 2023

Poor customer service from service desk representative. Lied and failed to process warranty work as requested. More

by DISPLEASED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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Aug 29, 2023 -

Right Toyota responded

We sincerely apologize for the poor customer service experience you encountered with our service desk representative. Your feedback is important to us, and we regret any frustration or inconvenience this situation may have caused.

August 27, 2023

The staff was professional, courteous, and knowledgeable at every level. Austin was professional, and I strongly recommend his services to anyone looking for a car, suv, or truck. More

by recastillo22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin, Zach
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Aug 28, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 27, 2023

They fixed the wrong side of my car. Then proceeded to give my husband the runaround when he took it back so they could fix the correct side of the car. It took them 2 hours of time he s More

by SIDNEY.MASSAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Orlando Delgado
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Aug 28, 2023 -

Right Toyota responded

We sincerely apologize for the inconvenience and frustration you and your husband experienced during your recent interaction with our dealership. We appreciate your feedback and deeply regret any disruption this situation caused. We understand how important it is to have your vehicle serviced correctly and promptly. It is concerning to hear that the wrong side of your car was initially fixed and that your husband encountered difficulties when trying to rectify the situation. We apologize for the runaround and the delay in providing a rental car for your husband. Your time is valuable, and we understand that this experience fell short of your expectations. Please know that we take your feedback seriously and will be reviewing our processes to ensure that such issues are addressed more effectively in the future. Matt W. - CR Mgr. - Right Toyota

August 27, 2023

My first visit to right Toyota and my last visit. Dishonest service adviser orlando Delgado performed work on my car when I told him clearly that I’d be picking up my vehicle after the diagnosis due More

by Ward.m.ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Orlando Delgado
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Aug 28, 2023 -

Right Toyota responded

We deeply apologize for the negative experience you had during your visit to Right Toyota. Your feedback is extremely important to us, and we are genuinely sorry for any inconvenience and frustration you encountered with our service adviser, Orlando Delgado. We regret that there was a misunderstanding regarding the work performed on your vehicle, especially when you had clearly communicated your intention for a diagnosis due to a warranty through Hyundai. This situation does not align with the level of honesty and professionalism we aim to provide to our valued customers. We are concerned about the incident you described, where you felt as though you were being treated unfairly. We take this matter seriously and will be investigating the situation internally to ensure that our communication and service processes are aligned with the best interests of our customers. Matt W. - CR Mgr. - Right Toyota

August 27, 2023

Internet sales was good. Harrison was straightforward. No surprises. Did what he said. You can trust them More

by SINCLAIRENG
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harrison Brown
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Aug 28, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 27, 2023

My experience with Right Toyota was great. They understood what I wanted and what I was going for. I didn't feel pressured with the sale agent and felt they actually tried to negotiate for a w More

by BLANCO.JOSE
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
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Aug 28, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 27, 2023

Treated as an individual, not just a number. Received excellent service and attention by all. More

by JOANKELB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler and Farhan
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Aug 28, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 27, 2023

Great service person knew what I wanted and more. Had patience even the the line was long More

by AJITH_29
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior
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Aug 28, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 27, 2023

They are always friendly, professional and helpful. Matt B rocks. I will return as a customer. More

by RMAINS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Boxchi
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Aug 28, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

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