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Right Toyota

Scottsdale, AZ

4.4
2,086 Reviews
Right Toyota is your Toyota dealer in Scottsdale serving the Phoenix Metro, Tempe, Mesa and Fountain Hills communities. Right Toyota offers new and used Toyota cars and trucks for sale. As a full service Toyota dealership, Right Toyota provides parts and services such as regular maintenance, oil change and repair for all Toyota vehicles. You can find the Right Toyota Showroom located at 7701 E. Frank Lloyd Wright Blvd. Scottsdale, AZ 85260. Stop by Right Toyota in Scottsdale, AZ and test drive a new Toyota car or truck today.
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7701 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 2,086 reviews

August 30, 2023

The last 2 service visits had 3 work-concerns that were not needed or required by a related work item. I was told that my account records didn't list the 3 items within the normal mileage driven. I save al More

by jlmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
O. Delgado, Daniel Vick
Aug 31, 2023 -

Right Toyota responded

We appreciate you sharing your feedback about your recent service visits with us. We apologize for any frustration or inconvenience caused by the concerns that were identified during those visits. Your experience is important to us, and we deeply regret any miscommunication or unnecessary work that was performed. We understand the value of accurate diagnosis and transparent communication when it comes to servicing your vehicle. We apologize for the discrepancies between your account records and the actual mileage driven. We should have provided a more thorough explanation of the reasons behind the recommended work, especially in relation to the specific mileage intervals. Your feedback highlights the areas where we need to improve our communication and transparency in the service process. We take your concerns seriously and will use them as an opportunity to enhance our processes and ensure that we provide accurate and necessary recommendations to our customers. If you have any specific concerns you would like us to address or if you would like further clarification on the work that was performed, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.

August 30, 2023

It’s very bad place to choice to buy a vehicle. I’m was trade my hone Ridglne 2023 on Agust 17 -2023 , today is end of the month 14 days already but they not make a check payment for me Honda Fina More

by DUY_N2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gregory Wishner
Aug 31, 2023 -

Right Toyota responded

We deeply apologize for the frustrating experience you've had with us, and we appreciate your feedback. Your concerns are important to us, and we regret any inconvenience caused by the delay in processing your payment and the misunderstanding with your Honda Care Protection request. Your experience does not align with the level of service we aim to provide to our customers. We understand the importance of timely and transparent transactions during the vehicle trade-in process, and we're disappointed that we fell short in this instance. We want to address this situation and make things right. Please reach out to us directly so that we can assist you in resolving the issue with your payment and ensure that your concerns are addressed appropriately. Additionally, we apologize for any miscommunication regarding your Honda Care Protection cancellation request. We take your feedback seriously and will work to ensure that our communication is clear and transparent moving forward.

Aug 31, 2023 -

DUY_N2000 responded

I ready like my vehicle, I like to buy Other kind for my family and I Wil Refer to my friends and family members.. if the your Dealer improves and take care my request and clear all financial not belong your dealer .

August 29, 2023

They are on top of their game. They keep you informed from start to finish, so there are NO surprises. More

by lumberguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Terp & Neil Germundson
Aug 29, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 29, 2023

Friendly, reliable service. I can always count on quality service at fair prices. Their service reps are very knowledgeable and helpful. More

by DCASEBERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Paffumi
Aug 29, 2023 -

Right Toyota responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

August 29, 2023

Service department always takes care of our vehicles in a timely manner, will continue to use the dealership for all vehicle repairs More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Aug 29, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 28, 2023

we had amazing service at Right Toyota! from our appointment booking to check in to the actual service, everything went smoothly! Plus, everyone was friendly, helpful and explained our serv More

by ht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
all were 1s
Aug 29, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 28, 2023

The best dealer I've ever worked with! Very professional and upon purchase of my vehicle, they did not try to sell me an extended warranty. I drove away with free oil changes for 2 years More

by pevans101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan
Aug 28, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 28, 2023

Buyer BEWARE! !! Our sales representative Tiffany Sharp was great. She did a fabulous job of locating and tracking my RAV4 Hybrid. She kept me informed every ste More

by Cecilia Greenstein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tiffany Sharp, Spencer Koenig
Aug 28, 2023 -

Right Toyota responded

We apologize for any inconvenience caused, Cecilia. We appreciate your positive feedback about Tiffany, and we're sorry to hear about your experience with Spencer. We understand your frustration regarding the additional charges and the lack of follow-up. We'd like to address these concerns further, so please feel free to reach out to us via text or call. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com

Aug 30, 2023 -

Cecilia Greenstein responded

I sent a detailed explanation of my experience to Matt Winter the CR Manager at Right Toyota. I have not received any calls or explanations from either Spencer Koenig or Matt Winter to explain why I was over charged on my vehicle.

August 28, 2023

Great service and they were fast on getting the service done. Everyone was very pleasant. More

by ELVIAR8DAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Rich
Aug 30, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 28, 2023

Roger Terp is great. He got me an appointment and had the car serviced promptly. More

by STANCONNICKARCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Terp
Aug 30, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

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