Right Toyota

Efficient and professional. Convenient and well managed. Filler to get to 15 words. Go cubs Convenient and well managed. Filler to get to 15 words. Go cubs More

Very dishonest and tricky finance and sales people. Finance did not show me the contract and it was different from what I had agreed to. Finance did not show me the contract and it was different from what I had agreed to. More

Run, don't walk away, from this dealership. I have bought vehicles from them twice, and will never, ever do so again. The first time I bought a car from them, they tried do add some items in I have bought vehicles from them twice, and will never, ever do so again. The first time I bought a car from them, they tried do add some items in the contract that were not agreed upon (thank goodness I caught them first), but the real issue was with my second purchase. In 2017, I saw a used car for sale on their website. I contacted them, asked them if it was in great condition (it was only 2-1/2 years old, so the answer was, not surprisingly, yes). We then negotiated a price (excluding TTL), and I put down a $1,000 deposit and told them I would be in the next day to pick it up....and could they have the paperwork completed, because I didn't have much time. Issue #1: I got there, and the first thing I noticed is that the driver's seat was in bad shape. The "vegan" leather seat had deep creases where the leather had faded, and clearly needed to be repaired. I agree to pay $400 to have they re-dyed, but they should have disclosed this to me up-front, and meant I couldn't drive the car home as expected. Issue #2: Even though we had agreed to a price, and I told them I didn't want any dealer add-ons....yep, you guessed it. They added $1,000 to the price for paint protection and security etching. I told them ABSOLUTELY not. They told me they already added it. I told them we agreed upon a price, and it wasn't until I told them I was walking away that they reluctantly agreed to remove the cost. Issue #3: A month after I purchased the vehicle, I realized they never gave me credit for my deposit, when I purchased the car. I had to contact them twice, to get them to send me back the extra money. Any credible business should have caught this up-front, and if not, should have AT LEAST noticed it after the fact. I have no doubt, that if I hadn't caught it, I never would have received the deposit back. Issue #4: This is the BIG ONE. I just found out (as I was getting ready to sell this car 6 years later, and ran a CarFax) that this car was in an accident before I bought it, and it was NEVER DISCLOSED to me. Not a small accident either. It was "moderate damage" to the front bumper, front side, and roof. I looked at the purchase agreement paperwork, that was still in the original dealership envelope, and nope...no disclosure form (and I know they didn't tell me), So I went back to the dealership last week, and asked to speak to a manager. I explained my car is now worth less money, because of the accident, and asked what they would do to make this right. Not surprisingly, they offered several excuses ("CarFax might not have been updated at time", then "you got a great price on the car", and finally, my favorite, "we're under new management", which I'm pretty sure isn't true, and definitely sure it shouldn't matter), but at the end of the day they made no effort or offers to remedy the situation. More

Friendly, knowledgeable sales. They make things "Right". Found Rav4 in the color I wanted at a great price. Adam and Justin (3 days on the job) were great. They make things "Right". Found Rav4 in the color I wanted at a great price. Adam and Justin (3 days on the job) were great. More

Top notch! ! very detailed. Amazing communication. Daniel Vick is a unicorn in his field. Grateful. ! very detailed. Amazing communication. Daniel Vick is a unicorn in his field. Grateful. More

Junior great always takes good care of us. Time could be cut down and don’t schedule everyone at 9; am Time could be cut down and don’t schedule everyone at 9; am More

We were pleasantly surprised with the experience. We have purchased several vehicles from this dealership and this was one of our best experiences. We have purchased several vehicles from this dealership and this was one of our best experiences. More

1. Low selection. 2. Price gouging (i.e recent "used" vehicles cast like new. 3. I applied for a job there and interviewed and never heard back from them, after I leased 2 vehicles there. 4. At 20,000 vehicles cast like new. 3. I applied for a job there and interviewed and never heard back from them, after I leased 2 vehicles there. 4. At 20,000 service, claimed we'd have to replace tires soon. Laughable. More

I was able to schedule an appointment within the week…I was met with service representatives that were swift & organized….they were able to complete my requested service for less than the original estimate was met with service representatives that were swift & organized….they were able to complete my requested service for less than the original estimate…the wait time was reasonable in a comfortable environment More