Right Toyota

I bought my Tundra a few weeks ago; now, all that matters is the Service I get from the Service Dept at Right Toyota. My Service advisor's name is Junior Qasemy. I am so comfortable with his commitment to is the Service I get from the Service Dept at Right Toyota. My Service advisor's name is Junior Qasemy. I am so comfortable with his commitment to me having an excellent experience. My experience to date has been nothing but the Best! Right Toyota is by far the most professional Toyota Dealer in AZ. More

I was greeted quickly and kept informed of what they discovered during service before I was charged for things. It was an afternoon appointment and service was completed in less than an hour. discovered during service before I was charged for things. It was an afternoon appointment and service was completed in less than an hour. More

Clearly explained to the point service and telling me what maybe needed next time around what maybe needed next time around More

From start to finish, the experience was amazing. Brian was extremely helpful, straight forward and there was no need to go back and forth. He found the car when other dealerships were trying to cha Brian was extremely helpful, straight forward and there was no need to go back and forth. He found the car when other dealerships were trying to change my mind about what I wanted. The buying experience the day of pick up was smooth sailing! Both Brian and Adam (financing) were welcoming, attentive in the information provided and made it truly the best car buying experience I've ever had. I will absolutely recommend Right Toyota to anyone in the market. If the entire team is as awesome as these 2....why go anywhere else? More

Great service, kenny was the employee that helped us buy a car he was very professional, efficient and considerate. a car he was very professional, efficient and considerate. More

Matt Rich in the service department is the best service advisor I have ever had to work with. advisor I have ever had to work with. More

Matt B, the best customer service representative and the reason I return for all my Toyota service needs. reason I return for all my Toyota service needs. More

Always good. I only bring my car to this dealership as I bought my car there. I only bring my car to this dealership as I bought my car there. More

I had high hopes for this dealership and was set on buying a car from them since the initial information I was given by Shawn Portman assured me they would have the make of the car I wanted, however, buying a car from them since the initial information I was given by Shawn Portman assured me they would have the make of the car I wanted, however, I was deeply disappointed by their lack of transparency, consistency in information, and lack of respect towards me. It started out well. Shawn Portman was eager to make a sale and agreed to call with me to discuss details on two cars that were pending to arrive on the lot later that weekend. I told him I preferred the car that would be arriving soonest and because he seemed trustworthy enough on the phone, I agreed to putting down a $500 deposit down to reserve the pending car to me. I gave him my information over the phone and he told me the car would arrive by Monday the latest. We completed this call on Wednesday. After we hung up, I also emailed Shawn asking to see the first pencil of the deal and asked what documents were required for the college rebate. He answered my questions about documentation but evaded my request for the pencil, and ignored my follow up email reiterating my request. Monday came and he texted me early that morning to say the car I had put down $500 for was no longer available. He told me a different car had come through instead and insisted through several texts I came the same day to see it. Five minutes before I arrived, he texted me to say the car would not be ready until Tuesday. I arrived on Monday anyway to discuss financial details of the car because, as I said, I was determined to buy the make of the car I wanted with them since they insisted they would have what I was looking for, and to see the first pencil since Shawn continued to ignore my request. On arrival, another salesman sought out Shawn but since Shawn was with another customer, he asked Jason, the inventory manager to speak with me. I will say Jason was in a difficult position being a middleman for a deal he had not started. Even so, my direct questions about APR rates, college rebate documentation, and a drafted pencil were not well-received. It went so far as to deny knowing what a pencil was. Under other circumstances, Jason would be an agreeable person to know. Since I am a first time buyer for a car, I enlisted my friend who is in the car industry to help me with navigating this process as it is a very overwhelming process, and she and Jason spoke over the phone to negotiate a deal for me. We settled on a drafted deal but since the vehicle was not on the lot, I left and both Jason and Shawn insisted the vehicle would be ready Tuesday, the following day. On Tuesday, I arrived around a similar time and upon arrival I asked for Shawn who received me with, “didn’t Jason tell you? The car is not ready yet. He was supposed to tell you.” No one had communicated to me earlier that day that the car was not ready. He followed up with this to ask, “do we have a deal though?” To which I was surprised by the frankness of, and replied, “I’m leaning towards it.” I did not feel comfortable saying yes, as I had also sent Shawn an email earlier that day asking he send the monroney sticker for me to view and I still had not seen the car nor test driven. His response was, “‘you’re leaning towards it?’ That’s not a ‘yes’ or ‘No’ answer. That’s not what I’m asking you.” His pushy and disrespectful response caught me and my partner who was with me, off guard. I did not immediately respond to him since I wasn’t sure what to say, but after a some time I did tell him in response that I had not seen the vehicle yet and was not comfortable with giving him a definitive answer. He replied with “I’ve got 24 other interested buyers who want this car. Jason said yesterday you were wavering. I need to know.” I was unsure how to reply, so I asked if I could see the monroney sticker for the car, to which he at first said “wasn’t sure what that was,” but then went to the back desk to “see what [he could] do.” This is half of what happened. Please contact me. More

Tim Paffumi is the reason I have my vehicle serviced at Right Toyota. When he retires I’m gone. Right Toyota. When he retires I’m gone. More