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Right Toyota

Scottsdale, AZ

Overview
Reviews
Vehicles
4.4
2,083 Reviews
Right Toyota is your Toyota dealer in Scottsdale serving the Phoenix Metro, Tempe, Mesa and Fountain Hills communities. Right Toyota offers new and used Toyota cars and trucks for sale. As a full service Toyota dealership, Right Toyota provides parts and services such as regular maintenance, oil change and repair for all Toyota vehicles. You can find the Right Toyota Showroom located at 7701 E. Frank Lloyd Wright Blvd. Scottsdale, AZ 85260. Stop by Right Toyota in Scottsdale, AZ and test drive a new Toyota car or truck today.
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7701 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 2,083 reviews

August 08, 2023

Right Toyota went above and beyond to make a good deal. I especially liked that they have me the full value of my trade in. More

by BDSATTERN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braden Childress, Ryan MacNeil, Spencer Koenig
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Aug 09, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 08, 2023

Tyler Smith handled the purchase of my truck very professional. Everyone in the store were very professional! More

by gguerra
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Smith, Spencer Koenig
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Aug 09, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 07, 2023

Called from Prescott, needed a Rav 4 XLS. Finley Toyota gave me the runaround for two weeks. Spoke with Austin and he had one in stocks. Purchased the car on the spot. More

by The Dunns
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin
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Aug 08, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 07, 2023

Great service, super quick and no hassle. Didn’t have to wait very long at all. More

by J.GASTELUM88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Aug 08, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 07, 2023

I took my truck in to get an oil change. When I got home I noticed that my engine was smoking. I opened the hood to find out that they spilled about a cup or two of oil on my engine cover. More

by Dom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Aug 08, 2023 -

Right Toyota responded

We deeply apologize for the unfortunate experience you had with our dealership during your recent oil change service. Your feedback is important to us, and we sincerely regret the inconvenience you faced. We understand the frustration of finding oil spilled on your engine cover, which resulted in smoke upon getting home. This is certainly not the level of service we strive to provide. We take full responsibility for this oversight and the lack of a prompt response to your concerns. We apologize for any difficulty you encountered in reaching a manager to discuss the issue. Your experience does not reflect our usual standards of communication and customer care, and we are committed to addressing this internally to ensure a more responsive approach in the future. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com

Aug 16, 2023 -

Dom responded

Thank you Matt for your response, however responding publicly does not change the fact that still no one has called me to address the issue. Your techs did damage to my vehicle. I had detailed my engine just months before they spilled oil all over the top of my engine. It was a significant amount like cups not ounces. I still will not recommend your dealership. How can you respond to a review that saying that you would address the issue and then still continue to deliver poor customer service.

August 07, 2023

Did the deal online; salesman was not honest, Truck was very dirty upon pick up… Guess it was too easy of a deal for the dealership More

by CADAMS77775
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Forgot / three different gentleman
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Aug 08, 2023 -

Right Toyota responded

We deeply regret to learn of your unsatisfactory experience with our dealership during your online deal and vehicle pickup. Your feedback is important to us, and we apologize for any inconvenience and disappointment you've encountered.

August 07, 2023

My 2021 Highlander that I bought from Right (used but in super condition) was due for first service. My appointment went well and done exactly when they said it would. Right will be my “go to” dealer for More

by Our Toyotas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
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Aug 08, 2023 -

Right Toyota responded

Thank you for being a loyal customer, we look forward to many more years being your Toyota dealer.

August 07, 2023

Claimed leaking timing chain gasket was not correct. Claimed leak a trans axle seal was correct with repair cost of over $2500.00. Had repair done with certified auto repair shop for $429.00. More

by Teresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Rich
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Aug 08, 2023 -

Right Toyota responded

Thank you for taking the time to share your feedback regarding your recent experience with our dealership. We appreciate your honesty, and we apologize for any inconvenience you've experienced. We are sorry to hear about the discrepancy in the diagnosis and repair costs for your vehicle. Your satisfaction is important to us, and we regret that we did not meet your expectations in this instance. We take your comments seriously and will review the details of your situation to understand where the breakdown in communication occurred. Our goal is to provide accurate and fair assessments of vehicle issues, and it's clear that we fell short in this case. We are glad to hear that you were able to find a more cost-effective solution for your repair needs. While we stand by our work, we understand that you found a more favorable option, and we respect your decision. If there's anything further we can do to address your concerns or improve our service, please do not hesitate to reach out to our customer service department at [phone number]. Your feedback is invaluable, and we are committed to learning from this experience to better serve our customers in the future. Thank you for bringing this to our attention, and we apologize again for any inconvenience you've faced. We hope to have the opportunity to provide a more positive experience in the future.

August 06, 2023

Great customer service who delivered in a timely manner - everyone I interacted with was a great help More

by BENKIMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Aug 07, 2023 -

Right Toyota responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

August 06, 2023

Ian Erekson is the best! Very responsive and helpful. Buy from him. He is the best More

by GEORGEJPOTTER
Recommend Dealer
Yes
Employees Worked With
Kent Thompson
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Aug 07, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

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