Right Toyota

I shopped all over the Phoenix metro area for a new 2012 Toyota Camry, because I relly love the new design. I was very surprised to find Right Toyota rated here so badly, because I thought the way they tre Toyota Camry, because I relly love the new design. I was very surprised to find Right Toyota rated here so badly, because I thought the way they treated me was awesome. I have done a ton of research on the 2012 Toyota Camry, because I have waited over a year for the new model to come out. Right Toyota beat every other dealers price by nearly $500.00. I own my own business so I am extremely busy and did not have a large amount of time to spend at a dealership. Due to my time constraint, I asked to speak to a sales manager immediately when I called. The receptionst hooked me right up to someone who could actually make the decison to sell me a car, and had control of the price. (THIS IS RARE!) We agreed to a price over the phone, I had my own funds. I arrived at the dealer, saw the finance man who printed my paperwork and I was out of there in a little over an hour. I have no complaints, they were excellent. More

I brought my truck in for warranty work and had them qoute a couple other issues. They charged me $150 to check out my seat. It was in there already!But then failed to fix my alarm as requested. H qoute a couple other issues. They charged me $150 to check out my seat. It was in there already!But then failed to fix my alarm as requested. Horrible service. Drive a little more to take your care to a dealership with your interest in mind More

Went to the dealership on EASTER as the promotion mailed all over the area was for 3 days only; April 6,7,8??!! I was going to call first, but since 'the match your number and win' all sorts of prize all over the area was for 3 days only; April 6,7,8??!! I was going to call first, but since 'the match your number and win' all sorts of prizes was valid for the 3 days and today was the last, I drove the 10 miles only to discover that they were CLOSED? Did no one realize that the 8th was Easter and all the Dealerships were closed??? Guess I do not need to consider purchasing from them as this just adds to all the negative feedback from very unhappy customers! Oh, I did call Friday and asked if I could give them my 6 digit number over the phone to determine if I was a winner of at least a $5 Target Credit. I was told of course that I must come in although nothing on the material indicates that it's a requirement. Think he could have mentioned no to come in on Sunday?? NOPE! More

Old school customer is an idiot mentality. Hose you in service, condescending try to lure you into repairs that are not required and over priced.. Customers are seen as prey. Pretty bad culture. I tried service, condescending try to lure you into repairs that are not required and over priced.. Customers are seen as prey. Pretty bad culture. I tried buying a car there and it is the old " I need to get my manger to come twist your arm" 80's style dealership. More

This dealership acts in a disreputable manner. They use sleazy tactics and do their best to take advantage of people. Theydon't live up to the promise of Toyota and in my opinion are the worst of the many sleazy tactics and do their best to take advantage of people. Theydon't live up to the promise of Toyota and in my opinion are the worst of the many Toyota dealers I have dealt with, the majority of which treat their customers fairly and with respect. More

Total Rip-off! Bring your car in for a little service problem and they upsell you on everything. Brought our Sequoia in for a noise while breaking. Cost $1,100 of upsell service. They even charged 2 hou problem and they upsell you on everything. Brought our Sequoia in for a noise while breaking. Cost $1,100 of upsell service. They even charged 2 hours of labor to look at the brakes - no trouble found! Problem still exists. This is not the first time we have been subjected to their "Up Sell" tactics - EVERY TIME WE BRING OUR CAR IN! Fortunatley I will never use them again. More

This dealorship s duplicitous. They overcharge for the vehicle, then they quote you one price and change the price in the contract. If you choose to go the this dealorship make sure you read the contract vehicle, then they quote you one price and change the price in the contract. If you choose to go the this dealorship make sure you read the contract thoroughly. They added in so many fees in addition to doc fees, taxes and maitenance . Don't be fooled by their niceness. Go to another Toyota dealorship. More

this dealership is so so bad please do not go here. they don't give the best deal in town either! i went to several dealerships and this one seemed great at first but in the end they lied and tried to make don't give the best deal in town either! i went to several dealerships and this one seemed great at first but in the end they lied and tried to make me pay for a car i had never even seen! drive around the block on some smooth roads that dont give a true idea of the car either. finance will upsell the warranty at 3 times the value...just watch if you dont believe me, and then they dont put the price you paid in the contract they adjust all the other numbers! then if you change your mind on the warranty and try to get a refund the pirce isnt accurate. TRUST ME go to camelback toyota they are so much better. More

We tried to buy a new SUV from Right Toyota, Scottsdale. The buying experience was the worst. My wife got upset and said, let's leave. The new SUV was for her and the whole buying experiece was completely n The buying experience was the worst. My wife got upset and said, let's leave. The new SUV was for her and the whole buying experiece was completely negative. Right Toyota lost a customer who has many more years left of car buying. There is a very good chance that Toyota Corporation lost a good customer. It was all over this terrible buying experience. I will never go back, that's for sure. We are now looking at other makes and models. More

What started out as a good experience turned into a nightmare but ended up being resolved very professionally by the general manager. I am very grateful that the general manager is a decent man and nightmare but ended up being resolved very professionally by the general manager. I am very grateful that the general manager is a decent man and was very willing to fix the mess that his employees made. Our original salesman, used car director and general manager are very decent men and I would be willing to work with them again. But the finance guys were dishonest and very unprofessional. And another manager ("second in command") completely let the ball drop...leaving both of us (the customer and his fellow co-workers) in a bind. So, in short, there are some good people there but you have to search them out. More