Right Toyota | Page 203

Bringing car salesmen a good name! Thank you guys so much for being such a great help with buying my first car. You are all very professional and respectful and I greatly appreciate tha Thank you guys so much for being such a great help with buying my first car. You are all very professional and respectful and I greatly appreciate that. I'm glad there's a Toyota dealership using their time productively and in an excellent manner..unlike the Toyota jerks on camelback. More

Great Job Bob! Bob has always been friendly and upfront with service needs. His customer service is great. I get my car serviced there every time I need service. Bob has always been friendly and upfront with service needs. His customer service is great. I get my car serviced there every time I need service. More

Great Experience The service at Right Toyota was beyond compare. The staff was not only knowledgeable but incredible friendly and kind. They walked me through the en The service at Right Toyota was beyond compare. The staff was not only knowledgeable but incredible friendly and kind. They walked me through the entire car buying process, and I am not kidding when I say that I left with a huge smile on my face. I am thrilled about my new car and am relieved that the process was as enjoyable as the outcome. Adam Rosepink and Zach Ivanhoe, the two managers with whom I dealt, were top notch! More

Bob is an exceptionally friendly,knowledgable and courteous person.A valuable asset to your company.I highly recommend him. He knows exactly what needs to be done and he keeps me informed of the prog courteous person.A valuable asset to your company.I highly recommend him. He knows exactly what needs to be done and he keeps me informed of the progress. More

My service representative is and has been Bob Marthaler for 7 years. I own a 2006 Prius and have been using Right Toyota for service ever since my purchase. Bob has always been helpful, honest, and willing for 7 years. I own a 2006 Prius and have been using Right Toyota for service ever since my purchase. Bob has always been helpful, honest, and willing to work with my needs. He give me confidence when i bring my car in that I will only need to fix what is actually really in need of service. I feel lucky to have someone like Bob taking care of me and my needs. He is an asset to your business. Make sure you than him and hang on to him so you can hang on to loyal customers like me. Thanks, Mark Miller More

Earlier survey I did not enter exceptional on all items. Would like to update my answers to all excellent and exceptional; ie. Courtesy, friendliness, patience, price, value. Will definitely return to Righ Would like to update my answers to all excellent and exceptional; ie. Courtesy, friendliness, patience, price, value. Will definitely return to Right Toyota as we feel like family now! Many thanks to A.J., Fabio, Nick, and Jaimie for all they did. Sincerely Dan and Jan DeWeerdt More

BEWARE: Made an appointment for "low tire light" that came on. Had nail in tire. After arrival, told that being I had over 30,000 miles had to do the 30,000 mile checkup too for $299.00. I light" that came on. Had nail in tire. After arrival, told that being I had over 30,000 miles had to do the 30,000 mile checkup too for $299.00. I objected strongly, since I had just had that checkup back home in Iowa before driving to AZ. They wanted to change oil too and had only 2000 miles on that oil change. After objecting to the oil change, then they lowered the price to $249 and eventually charged me $272.00. I called their customer service and they eventually credited me $120.00 back, so still paid $150.00 to fix a nail in a tire. The local tire shop would have charged me $22.50. This will be my last Toyota and I will never return to this shop. And if you are an elderly female with white hair take a man with you! I was scammed big time and they would not listen and fix the tire only. Wasn't sure I could get to another shop or I would have walked right then when he said I needed an oil change on 2000 miles. That is why I gave the rating I did, I was scammed big time. More

We were looking to lease a new Camry. Went on the "True Car inquiry" Web site, found a car at the Right Toyota dealership, completed their on-line application and received a quote from them the next "True Car inquiry" Web site, found a car at the Right Toyota dealership, completed their on-line application and received a quote from them the next day. The quote they gave was very good - I made an appointments with the salesperson. Before going there today, I text him again, and asked him to assure me that the price is correct. We test drove the car, and liked the car, and asked to get the paper work ready for us to purchase the car. In few minutes, he came back with his sales manager, telling us that they made a mistake and the car lease price is 85-100$ per month over the amount they quoted me!!! meaning, over the period of 3 years, it'll be 3000-3600$ more! I have all the emails, price quote, etc. But to save the sales person from embarrassment, and not to damage his income, I'm not going to reveal his name. The sales manager Andy told me that he made a mistake and it was his fault for the wrong price quote... After doing some research online, I found out that this is a very common practice for this dealership - they give you a very low quote, and once you go in, they jack up the price... But I will STRONGLY recommend that you DO NOT USE this dealership. More

Tom Redd was extremely accommodating and made the sales process extremely easy. We haggled a bit, but it was all in good fun and we ended up at a price where we felt the deal was great. Love the Highland process extremely easy. We haggled a bit, but it was all in good fun and we ended up at a price where we felt the deal was great. Love the Highlander Limited and would send family back to see Tom in a heartbeat. More

On the personal side it is a true pleasure knowing and having Bob Marthaler handle my service needs. He is a true profesional and has always been there for me regarding the needs of the car as well as res having Bob Marthaler handle my service needs. He is a true profesional and has always been there for me regarding the needs of the car as well as responding to any extraordinary needs that may arise. In todays world, people like this are few and far apart. Right is blessed by having him on board. In general the Toyota product line is excellent in style and more importantly reliability. It is great to know that when you turn the key it starts. More