Right Toyota

Earlier survey I did not enter exceptional on all items. Would like to update my answers to all excellent and exceptional; ie. Courtesy, friendliness, patience, price, value. Will definitely return to Righ Would like to update my answers to all excellent and exceptional; ie. Courtesy, friendliness, patience, price, value. Will definitely return to Right Toyota as we feel like family now! Many thanks to A.J., Fabio, Nick, and Jaimie for all they did. Sincerely Dan and Jan DeWeerdt More

BEWARE: Made an appointment for "low tire light" that came on. Had nail in tire. After arrival, told that being I had over 30,000 miles had to do the 30,000 mile checkup too for $299.00. I light" that came on. Had nail in tire. After arrival, told that being I had over 30,000 miles had to do the 30,000 mile checkup too for $299.00. I objected strongly, since I had just had that checkup back home in Iowa before driving to AZ. They wanted to change oil too and had only 2000 miles on that oil change. After objecting to the oil change, then they lowered the price to $249 and eventually charged me $272.00. I called their customer service and they eventually credited me $120.00 back, so still paid $150.00 to fix a nail in a tire. The local tire shop would have charged me $22.50. This will be my last Toyota and I will never return to this shop. And if you are an elderly female with white hair take a man with you! I was scammed big time and they would not listen and fix the tire only. Wasn't sure I could get to another shop or I would have walked right then when he said I needed an oil change on 2000 miles. That is why I gave the rating I did, I was scammed big time. More

We were looking to lease a new Camry. Went on the "True Car inquiry" Web site, found a car at the Right Toyota dealership, completed their on-line application and received a quote from them the next "True Car inquiry" Web site, found a car at the Right Toyota dealership, completed their on-line application and received a quote from them the next day. The quote they gave was very good - I made an appointments with the salesperson. Before going there today, I text him again, and asked him to assure me that the price is correct. We test drove the car, and liked the car, and asked to get the paper work ready for us to purchase the car. In few minutes, he came back with his sales manager, telling us that they made a mistake and the car lease price is 85-100$ per month over the amount they quoted me!!! meaning, over the period of 3 years, it'll be 3000-3600$ more! I have all the emails, price quote, etc. But to save the sales person from embarrassment, and not to damage his income, I'm not going to reveal his name. The sales manager Andy told me that he made a mistake and it was his fault for the wrong price quote... After doing some research online, I found out that this is a very common practice for this dealership - they give you a very low quote, and once you go in, they jack up the price... But I will STRONGLY recommend that you DO NOT USE this dealership. More

Tom Redd was extremely accommodating and made the sales process extremely easy. We haggled a bit, but it was all in good fun and we ended up at a price where we felt the deal was great. Love the Highland process extremely easy. We haggled a bit, but it was all in good fun and we ended up at a price where we felt the deal was great. Love the Highlander Limited and would send family back to see Tom in a heartbeat. More

On the personal side it is a true pleasure knowing and having Bob Marthaler handle my service needs. He is a true profesional and has always been there for me regarding the needs of the car as well as res having Bob Marthaler handle my service needs. He is a true profesional and has always been there for me regarding the needs of the car as well as responding to any extraordinary needs that may arise. In todays world, people like this are few and far apart. Right is blessed by having him on board. In general the Toyota product line is excellent in style and more importantly reliability. It is great to know that when you turn the key it starts. More

I visited Right Toyota (Scottsdale, AZ) to buy a 2013 Prius and both Nick Sharma ( Sales Manager) and Tom Redd (Salesman) made this experience very simply and no Hassle at all. They showed me all the Pri Prius and both Nick Sharma ( Sales Manager) and Tom Redd (Salesman) made this experience very simply and no Hassle at all. They showed me all the Prius models and explained in detail on the various features these cars came with, their usage and the benefits. This really expedited my decision, otherwise I would have spent a lot of time just thinking and debating. From a finance perspective, Nick described at lenght on both the lease and finance options and their benefits. Also he made sure that he was keeping within the budget that I had specified and get the best deal for me. Really a customer friendly team ( Nick & Tom). The whole process took me less than 2 hours :- right from chosing a car and getting it financed as per the budget I had in mind. A true customer satisfaction service I received at Right Toyota and I would defintely recommend this duo to any future customers. More

When I decided it was time for a new (used) car this past May, I dreaded the prospect of going through the dealership routine. It's common knowledge that the vast majority of salesman are trained to get you May, I dreaded the prospect of going through the dealership routine. It's common knowledge that the vast majority of salesman are trained to get you coming and going, and then some. That's how they make their money, after all. Having worked in sales, I know how ruthless the process can become, so when I'm faced with a crooked salesman, I'm not afraid to walk away. I walked out on three agressive and deceiving offers from three other dealerships before arriving at this one. I was tired, annoyed, and on edge from having to deal with poor service all day, but from the moment I entered Right Toyota in Scottsdale, I was put at ease. The staff was incredibly helpful. They treat each other like family, and their customers like friends. I have never been to a dealership with such a legitimate sense of camaraderie, which is a testament to the good people I was fortunate enough to work with. Before I even set foot in the door, Mike Perez was on the ball with answering my emails and questions over the phone. I felt that my business was valued, and that every effort was made to help me find what I was looking for. Chris Nolan took care of financing, and not only did he do his utmost to secure a fantastic percentage rate for me, he also helped me immensely by finding a top notch warranty through the manufacturer that I had not been offered anywhere else. And as if that were not enough, he did it all with a smile and a great sense of humor. Who knew that financing could actually be sort of fun? And then there was my salesman, Jason Murdoch. What impressed me the most about Jason was how obviously he is respected by his colleagues, and how quickly he was able to garner my respect as well. Jason is the kind of guy that makes you feel at home. Jason is the man. He worked quickly and efficiently to secure my business, yet I never felt pressured or put off. He was patient with my efforts to find the best deal possible for myself, yet never once tried to bully or mislead me the way that the other dealerships' salesmen did. Even though it was late in the day, and at the end of the week, Jason orchestrated the process from start to finish and made it all feel effortless. I left with a big smile on my face, and could not be happier with my purchase. So if you're considering Right Toyota for your next vehicle purchase, it's a no-brainer. Just show up and you'll see what I mean. More

I had the best experience for buying a new car at Right Toyota; I am very impressed by Nick Sharma courtesy, Knowledge, straight forwardness and respect. I was in and out of the dealership within one hour Toyota; I am very impressed by Nick Sharma courtesy, Knowledge, straight forwardness and respect. I was in and out of the dealership within one hour with the car that I wanted. I am also planning to buy by second car from Right Toyota (Nick Sharma). I would recommended this dealership right Toyota and Nick Sharma to anyone who is looking forward to buy a Toyota car More

My husband and I went to Right Toyota because we were interested in trading our Honda sedan for a Tacoma truck. Everyone at the dealership was very friendly and made us feel comfortable. Our salespers interested in trading our Honda sedan for a Tacoma truck. Everyone at the dealership was very friendly and made us feel comfortable. Our salesperson, A.J., did an excellent job of finding what we were looking for and taking good care of us. He does a wonderful job and has top quality customer service skills. The sales manager, R.C., also took great care of us and helped us get into the vehicle we wanted. Plus, the finance director, JIm, made the paperwork process quick and painless. Right Toyota made this vehicle buying experience the best we have ever had. Thanks to all of you! R & J Kruse More

We had a great experience at Right Toyota. Adam Rosepink was very friendly and attentive. We walked in Right Toyota with less than perfect credit and no expectations and walked out two very extremely happy was very friendly and attentive. We walked in Right Toyota with less than perfect credit and no expectations and walked out two very extremely happy customers driving away in a new, used car. I give Right Toyota, the sales team, and the finance team two thumbs up for being so patient, understanding and courteous . Thanks to everyone. Looking forward to a lasting friendship. More