Right Toyota

Self Centered Dealer........Not Interested in You I purchased a 2012 fully loaded 4-Runner 2 years ago. When the Right wanted to buy it back, I said OK. Treated me well 2 years ago. Thought I would g I purchased a 2012 fully loaded 4-Runner 2 years ago. When the Right wanted to buy it back, I said OK. Treated me well 2 years ago. Thought I would get a older, cheaper, loaded equivalent, larger truck which I would then, should have lower principal to pay back. However, my assigned salesman refused to show me (used) Tundras, which I wanted. Told me the models I wanted were sold (Lie). Refused to let me talk to GM. Talked me into a much higher loan for a new 2014 Tundra (basic) model that they were having a hard time selling. I thought I was getting a good deal as before in 2012. When I went to finance, they never discussed the paperwork for the new truck loan. Told me I had good credit. Good Income. Finance wanted me to sign as fast as possible in order to get me quickly out of the building. Focused ONLY on my monthly payment which was a little lower. Finally, when I read the fine print, the loan was much much higher, with high interest rate. This is not how to treat a good customer !! Would have been better to walk away from the sale but the dealer was interested in THEIR bottom line, not my satisfaction. I hate driving my NEW 2014 vehicle now....each time reminds me of this bad experience. More

Bad experience from start to finish From the first offer, which was absolutely ridiculous by the way, to the finance process, it was shady, to say the least. Had we not been in a situati From the first offer, which was absolutely ridiculous by the way, to the finance process, it was shady, to say the least. Had we not been in a situation where we had to have a car that day, we would not have purchased there. We will definitely never return and we'll let others know to stay away. And sadly, this was their way of taking care of an active duty marine! More

Communication I purchased a 2014 Prius in Mar. 2014. I had some difficulty with the title and the warantee paperwork. The assistance and the response I have receive I purchased a 2014 Prius in Mar. 2014. I had some difficulty with the title and the warantee paperwork. The assistance and the response I have received from the sales staff was completely unacceptable. They did not return calls nor did they respond to any of my requests, even when I elevated the problem to the general manager. This is the second car I have purchased from Right and with my three Toyota I have owned I have gotten 100% of my service work with them. I have been very pleased with there response. But with there inability for them to respond or follow through I do not believe I will continue to come back to them. More

Such great customer service! If you are in the market for a new car, and want someone who is friendly, knowledgeable, and not at all pushy, then go to Right Toyota and request to If you are in the market for a new car, and want someone who is friendly, knowledgeable, and not at all pushy, then go to Right Toyota and request to work with Spencer. He was able to answer every question I threw at him, and introduced me to a lot of features that many other dealers I had dealt with at different places didn't go into detail about. The car buying process can be dreadful, but I had a lot of fun! If I need any other vehicles in the future I will be looking to work with him first, and sending all of my friends over as well! More

Great experience These guys helped us get the car of our dreams on Sunday at a fair price we could afford. We almost didn't go with a Toyota because we had pretty horr These guys helped us get the car of our dreams on Sunday at a fair price we could afford. We almost didn't go with a Toyota because we had pretty horrible experiences at 3 Toyota dealerships earlier in the week. We are avid Toyota fans but our experience this time around almost lead us to buy a Ford or Honda. From the quick email responses, straight forward negotiation process, and transparent experience with finance we couldn't have wanted for anything better. If you want a great price and service go with these guys. More

Bringing car salesmen a good name! Thank you guys so much for being such a great help with buying my first car. You are all very professional and respectful and I greatly appreciate tha Thank you guys so much for being such a great help with buying my first car. You are all very professional and respectful and I greatly appreciate that. I'm glad there's a Toyota dealership using their time productively and in an excellent manner..unlike the Toyota jerks on camelback. More

Great Job Bob! Bob has always been friendly and upfront with service needs. His customer service is great. I get my car serviced there every time I need service. Bob has always been friendly and upfront with service needs. His customer service is great. I get my car serviced there every time I need service. More

Great Experience The service at Right Toyota was beyond compare. The staff was not only knowledgeable but incredible friendly and kind. They walked me through the en The service at Right Toyota was beyond compare. The staff was not only knowledgeable but incredible friendly and kind. They walked me through the entire car buying process, and I am not kidding when I say that I left with a huge smile on my face. I am thrilled about my new car and am relieved that the process was as enjoyable as the outcome. Adam Rosepink and Zach Ivanhoe, the two managers with whom I dealt, were top notch! More

Bob is an exceptionally friendly,knowledgable and courteous person.A valuable asset to your company.I highly recommend him. He knows exactly what needs to be done and he keeps me informed of the prog courteous person.A valuable asset to your company.I highly recommend him. He knows exactly what needs to be done and he keeps me informed of the progress. More

My service representative is and has been Bob Marthaler for 7 years. I own a 2006 Prius and have been using Right Toyota for service ever since my purchase. Bob has always been helpful, honest, and willing for 7 years. I own a 2006 Prius and have been using Right Toyota for service ever since my purchase. Bob has always been helpful, honest, and willing to work with my needs. He give me confidence when i bring my car in that I will only need to fix what is actually really in need of service. I feel lucky to have someone like Bob taking care of me and my needs. He is an asset to your business. Make sure you than him and hang on to him so you can hang on to loyal customers like me. Thanks, Mark Miller More