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Right Toyota

Scottsdale, AZ

Overview
Reviews
Vehicles
4.4
2,083 Reviews
Right Toyota is your Toyota dealer in Scottsdale serving the Phoenix Metro, Tempe, Mesa and Fountain Hills communities. Right Toyota offers new and used Toyota cars and trucks for sale. As a full service Toyota dealership, Right Toyota provides parts and services such as regular maintenance, oil change and repair for all Toyota vehicles. You can find the Right Toyota Showroom located at 7701 E. Frank Lloyd Wright Blvd. Scottsdale, AZ 85260. Stop by Right Toyota in Scottsdale, AZ and test drive a new Toyota car or truck today.
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7701 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 2,083 reviews

August 13, 2023

We received great efficient service in a very reasonable amount of time. All the service representatives are knowledgeable and courteous. More

by CONCEPTSETC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior
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Aug 16, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 13, 2023

Found a good deal on a pickup, and didn't have to stay around forever to work out a deal! More

by dunkerdan5858
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mash, Zack, ? Can't remember salesaman...
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Aug 16, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 13, 2023

I have been satisfied with the every time zi have visited Right Toyota. They are pleasant and efficient. More

by BARB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt B. And Jason
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Aug 16, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 13, 2023

After new vehicle was leased, I had to bring back vehicle 2 times. After dropping off second time never heard from from sales person again. I had to make tons of calls. Finally, service had to help me. Worst More

by ARIYORK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dcc
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Aug 16, 2023 -

Right Toyota responded

Thank you for taking the time to provide your feedback on your recent leasing experience at our dealership. We sincerely apologize for the inconvenience and frustration you experienced during the process and afterward. Your satisfaction is important to us, and we deeply regret any communication breakdown that occurred. We understand the importance of clear communication and seamless customer service, and we acknowledge that we fell short of your expectations in this regard. It is disappointing to hear that you had to go through such an ordeal to receive the assistance you needed. Your feedback serves as a valuable lesson for us, and we are committed to improving our customer service and communication processes. We will be addressing the issues you raised with our sales team to ensure that situations like this do not happen in the future.

August 13, 2023

They were so friendly & welcoming you in. They really care about you. I was in good ha ds & felt comfortable. More

by Chatty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ. ABDUL & ZACHARY JARDEN
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Aug 16, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 13, 2023

Well organized and efficient friendly staff. Always a pleasure to have truck worked on. Thanks More

by azsoftball09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
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Aug 16, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 12, 2023

Need to make early morning appointments because they get very busy. Once I was waiting 4 hours because of number of clients. Changed to early morning out in 1.5 hr More

by DDANELLE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forget
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Aug 16, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 12, 2023

Matt was courteous courteous and he explained the work that needed to be done and why. More

by RICHBEAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Aug 16, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 12, 2023

The service was very bad and I waited almost 3 hours just for a tire rotation More

by CCASTRAMOS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Aug 16, 2023 -

Right Toyota responded

We appreciate you taking the time to share your recent service experience at our dealership. We sincerely apologize for the extended wait time you experienced for a tire rotation. Your time is valuable, and we deeply regret any inconvenience this may have caused. We understand that your wait time was far from ideal, and we take your feedback seriously. We are committed to providing efficient and timely service to all our customers, and we apologize for falling short of your expectations on this occasion. We are actively reviewing our service processes and staffing levels to ensure that such delays are minimized in the future. Your feedback is invaluable to us as we work to improve our services and provide a better experience for all our customers.

August 12, 2023

The finance guy was very manipulative and vague about the details of the contract. He was also very pushy with the extended warranty. I just left feeling taken advantage of. More

by BELLGLUNTZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Farhan
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Aug 16, 2023 -

Right Toyota responded

Thank you for sharing your recent experience at our dealership. We apologize for the inconvenience and frustration you experienced due to incomplete maintenance, resulting in a breakdown shortly after leaving our premises. Your satisfaction is our priority, and we deeply regret any inconvenience this situation may have caused. We understand the importance of thorough and accurate maintenance to ensure the reliability of your vehicle. We sincerely apologize for the oversight that led to this issue and the subsequent inconvenience of needing a tow and an additional visit to our dealership. We appreciate your understanding and patience throughout this process, and we are pleased that we were able to reimburse you for the tow fee. We take your feedback seriously and are actively reviewing our procedures to prevent similar situations from occurring in the future.

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