Right Toyota

STAY AWAY FROM THESE GUYS I was swindled at Right Toyota in Scottsdale and their mandatory arbitration agreement makes it extremely difficult and unlikely that I will receive a I was swindled at Right Toyota in Scottsdale and their mandatory arbitration agreement makes it extremely difficult and unlikely that I will receive any restitution for their illegal and unethical actions. I am now doing everything I can to let people know about this place. My friend also had a similar situation with these people. -- I took my leased toyota in to see if there was a way for me to get into a better financial position as I explained to the staff. I had the toyota for about 6 months. I explained to whoever that my father passed away and I got some money from a life insurance policy and that I wanted to possibly get into a better position financially. Every single staff member that I talked to and that approached me was well informed that my father and mother had died and I had received a life insurance policy from my dad. I told only 2 people about the situation, yet 5 or more knew about it. By the end of my visit, I was feeling weird that they kept going on and on about my parents and I now believe they intentionally took advantage of me when I was in this emotional state. The sales manager told me that if I traded in the leased Tacoma, it would be "a wash," and I could buy another vehicle at no extra cost. "Win-win," he said. When I found a vehicle I liked, I asked them to give me the price. The sales managers response was, "dont worry, we've taken care of you." As I was in extreme emotional distress, the detail passed by. When I was in finance receiving a "disclosure" of the document and numbers, the finance manager told me that the top number "48,xxx" was my "total purchase price!" When in fact it was my total amount financed. He used his forefingers on each hand - One of his fingers blocked out the line's text while the other pointed at the number the was "disclosing." He did not disclose this number to me as amount financed. Who in their right mind would agree to pay almost 20,000 OVER sticker? Nobody. They intentionally messed with the numbers so that it they could explain it this way and steal 20000 dollars from me. After the transaction was completed, I decided to look at my paperwork and noticed that it looked like I was paying way more than I thought. I immediately called the dealership and the finance manager lied to me, saying that the extra amount was finance charge and would not be charged to me as long as I paid the loan off early. His misrepresentation and false disclosure gave me false confidence - for this reason alone is why I did not know about how badly I was swindled by right Toyota and their staff until almost a year later. When this time came, I was looking at trading in the tacoma. I decided to check how much equity I had in the vehicle. After paying over 30000 for a 47000 sticker price vehicle, I thought I would have some equity at very least. I was SHOCKED to find that I owed more on the truck than it was worth (after paying over 30000 into it). I called the dealership multiple times asking finance to get back to me. They never did. They obviously knew they had ran out the 1 year mark and celebrated their victory of screwing an innocent person out of 20000+. I tore my hair out for weeks trying to figure out what to do. I finally decided to contact a lawyer. After discussing my options, I couldn't afford to proceed with a lawsuit. I tried again to reason with the dealership. After hours I finally told the general sales manager that I would be willing to go to arbitration. He left and immediately came back with an offer to buy the vehicle back from me. At no point was I satisfied with this transaction. I only took this offer because it was the only way to get out of my tremendous debt to the vehicle. Nobody would be satisfied paying 30000 to drive a tacoma for less than a year. The "turning in" of my truck was direct expression of disapproval of the transaction. Why would I turn the truck in if I was satisfied with it? It wasnt something I couldn't afford, it was something that did not make any sense to be paying into. 30,000 on a 47,000 truck and I somehow had zero equity. That doesn't make any sense, hence my disapproval. My disapproval also shows by the numerous voicemails, emails, and calls to the dealership and staff (GM included) stating that I was taken advantage of. In no way did I express satisfaction or approval of this transaction. When I sold my house, I contacted the lawyer again to see if it was possible to move forward after the vehicle has been sold back since I had now had the capital to move forward - filing claims based on the dealerships fraudulent and illegal activities and taking advantage of myself when under extreme emotional distress. I am now doing everything I can to let people know about the way this place handles business. More

Great service. Bob Marthaler and Right Toyota have provided great service on my Toyota’s. I will be returning for future service on my vehicles later this year. Bob Marthaler and Right Toyota have provided great service on my Toyota’s. I will be returning for future service on my vehicles later this year. More

Top Notch!! Purchased a new Toyota at Right. Our salesman, Garet Ramos, was knowledgeable and fun to work with. He listened to our needs and met them. Garet also Purchased a new Toyota at Right. Our salesman, Garet Ramos, was knowledgeable and fun to work with. He listened to our needs and met them. Garet also made sure that the other individuals involved in this purchase understood our needs as well. Do not hesitate to buy from Right Toyota. They have earned our respect and our business. More

Great service, quick turnaround. Had a few minor issues with my tundra, they got me in and out in a timely and professional manor. Top notch service!!pleasant experience. Had a few minor issues with my tundra, they got me in and out in a timely and professional manor. Top notch service!!pleasant experience. More

Piranha Tank Please be advised, especially Women! If you do not want to be taken advantage of, do your homework. Be polite and courteous, but be mindful that your Please be advised, especially Women! If you do not want to be taken advantage of, do your homework. Be polite and courteous, but be mindful that your money and dignity is at stake here. Do not fall for the lies and keep in mind this is not, Let’s Make A Deal, game show. If this seems too risky, just Go elsewhere. More

Beware of Fraudulent Contracts and Slippery Salespersons I initially thought I had a good experience here and even recommended sales person, Jeff French to a couple friends at work after the purchase of two I initially thought I had a good experience here and even recommended sales person, Jeff French to a couple friends at work after the purchase of two 2019 Toyota Corolla's for my wife and I on 10/28/2018. Then Jeff French cajoled my wife to trade in her 2019 Corolla for a 2019 Camry, promising that the upgrade will not be that much of an increase, when my wife brought her car in for a scratch on her rim. I spoke with the fiance manager yesterday and instead of providing a sensible resolution to Right Toyota's continued incompetence with financing documents, Jim Galucci's solution was for my wife and I to pay $5,000 cash to offset their moronic or fraudulent mistakes with our paperwork or for my wife to return the vehicle they sold to her. Right Toyota put my wife's vehicle on my credit solely when I was supposed to be a co-payer on the sale but instead they put my wife's sale with a significant amount of negative equity on my credit and to resolve this, they (Frenchy and Adam Rosepink) suggested that I come swap out my car with my wife's trade in or bring my car (2019 Corolla) for a used Prius. The level of incompetence and lack of accountability is outstanding! My wife and I were threatened by the sale person, Frenchy, who stated that things would be bad for me if I attempt to resolve this issues with the Attorney General's office. He said that he knows people in their office so therefore.... Hilarious! (I have this on recording). Frenchy, and Right Toyota, you might think that you are a big organization with a lot of access and funds and I do not have the right to address the injustice and/or fraudulent activity that Right Toyota is attempting to impose on my wife and I, think again. David overcame Goliath, remember that when you try to threaten myself and my wife because you messed up. More

tricks and cons Be very careful. They are not very honest. I have used there service and bought a car here. I will never go back. they take advantage of you Be very careful. They are not very honest. I have used there service and bought a car here. I will never go back. they take advantage of you More

Warranty on leather seats . I bought a new Toyota Tacoma with the leather package the driver seat at razor cuts on the side of it they’ve tried to patch it three times with a gl I bought a new Toyota Tacoma with the leather package the driver seat at razor cuts on the side of it they’ve tried to patch it three times with a glue compound will not replace seat . This was documented three weeks after taking the truck home they tried to fix it three times they will not warranty do not buy from right Toyota . More

Sales guy Fabio Fabio lies and tells customers false information. He tells lies to get you to do car deals. He is out of control. Fabio tells you keep the car make py Fabio lies and tells customers false information. He tells lies to get you to do car deals. He is out of control. Fabio tells you keep the car make pymts timely. Then in a yr come back. Then i can get you a lower pymt. You do that and come back. He then tells you he can make u deal. Then you get there and he cant do nothing. He makes you waste your time. He needs to quit lieing to customers! He prmises things and does not follow thru. Bad customer service he gives. More

Best buying experience we've ever had Going into a dealership is never something I'd ever look forward to. Pushy salesmen and the inauthentic friendliness drive me nuts. Jason Carter has c Going into a dealership is never something I'd ever look forward to. Pushy salesmen and the inauthentic friendliness drive me nuts. Jason Carter has changed the experience for me 100%. He was very genuine and helped find the perfect car for us while keeping in mind our limits. He also went above and beyond by sitting outside the gates with me in my new car once the dealership closed for 30 minutes setting everything up for me and making sure I was 100% knowledgeable and comfortable with everything before I left. I am well aware that he did NOT have to do that for us but he did it because he is genuinely kind and helpful. Honestly I have never had a desire to recommend a car salesman in the past but I will be passing out every single one of his cards because I know my friends and family will truly be taken care of if they go to Jason as Right Toyota Scottsdale. Thanks for a great and surprising experience. Ashley More