Right Toyota

CAREFUL WITH THE SCAMMER SHARKS Careful with this ones they will change your agreed terms in no second , they only care about how to get more $$$ from you..I did my homework cars.com Careful with this ones they will change your agreed terms in no second , they only care about how to get more $$$ from you..I did my homework cars.com, Toyota financial website (DO YOUR HOMEWORK BEFORE O YOU WILL GET ROBBED) found out that for the RAV 4 I wanted i should not be paying with 3K down, 15K miles a a year, I should be paying more than 303 a month with out taxes..They gave a deal of 380 a month, We discussed the 15k miles a year, 3 down, I was about to sign and thanks to my brother who asked again how many miles the sales rep CHRIS REED said in a sarcastic way you are going to get angry...10k a year.... those MFs...if you are not on top they will screw you...he did not respected the agreement and even though I sent him the toyota financial screenshot he did not took it and let me go....I went just down the street to the Nissan and they were the nicest guys offered me a GREAT AMAZING very low payment deal for the new Rogue 2020 and im loving it !....Toyota you ego has gone very high trying to screw customers.... Be careful really , Do you homework before going for this sharks they will corner you and change deals before your eyes.....criminals... More

Tricked and doubled charged - for nothing They sneakily charged over the sticker price. They claimed they were charging sticker but on the actual contract they added in an extra $1000 plus the They sneakily charged over the sticker price. They claimed they were charging sticker but on the actual contract they added in an extra $1000 plus they at the last moment added in a "security package" that turned out to be nothing (meaning there is no such thing it's just a way for them to take extra money from you). Really bad dealer, didn't properly prep car for delivery. I would never ever shop here again. More

Great Sale; unforgettable customer service The sale of my car took a little longer than I would like, considering I was up since 4 am, worked all day then came arrived for my new wheels. The gu The sale of my car took a little longer than I would like, considering I was up since 4 am, worked all day then came arrived for my new wheels. The guys were nice and I got a good deal after some witnessed training sessions with my auto purchase experience. I came to pick up the car the next day to see a repair was need in the window. They gave it to me without fixing it and then proceeded to tell me where to get the service done and they'll reimburse me for it. "So I was suppose to drive all over town to get a repair done that should have been taken care of? I drove to 2 places they've suggest and none of them do windshield repairs anymore. Then they gave me a number to someone that didn't call me back. SMH So I had to deal with that. I received the car without the details of 3 months of XM radio and a trial period of remote connect. I had to travel for work immediately after and didn't really get the time to read the documents and just learned of this a couple of weeks of having the car for about a month. Don't get me wrong, before I test drove it, some of the great features of the cars were explained, but this was prior to me considering purchasing the car, so that info went out the door. I reached out to the finance manager that handled my paperwork and I called him to get info and he didn't call back, nor did he respond to an email inquiring about status of the registration of my car a couple of weeks ago. My temp tags are about to expire next week and I still don't have a license plate. I called the DMV and they've stated that the registration paperwork has not been sent as of yet. This is 3 days before the tags expire. I called the dealership to ask what to do and they've said they will expedite it. Um..shouldn't have been done before me calling about it? At the end of the day, the sales experience was decent, however my personal relationship with this location is pure garbage. Based off what has transpired, my assumption is once you get the car, we don't want to extend a continued healthy business relationship. " Mentally Noted" Shame on me for not reading reviews beforehand. I typically do for everything else, but I was so fixated on the car, and honestly wasn't planning to purchase that I stupidly didn't do research on the location. If anyone else has a better experience post car purchase, I'm truly envious. More

!!!!BEFORE GOING THIS PLACE READ THIS!!!!!First of all !!!!BEFORE GOING THIS PLACE READ THIS!!!!! First of all they had a great price for a toyota rav4. Price was $16887 and then when we went over to th !!!!BEFORE GOING THIS PLACE READ THIS!!!!! First of all they had a great price for a toyota rav4. Price was $16887 and then when we went over to the dealership, sales rep showed us the car and i saw the sticker saying $22999. I told them internet price is correct he said yes after that they said the price of the car will be $19397. I said why is that and they told us all the dealerships will markup the price (tint,cpo,etc) i told him then why did you label as $16887 cpo vehicle? If they are trying to scam people this way, I just do not understand these five star reviews. I will also be contacting toyota for this. This is really bad way to run your business. They should re name their dealership wrong toyota not right. I also included the pic of the ad and after we spoke with them. Go somewhere else, i bet they do this to everyone.(you can check the pictures on google review.) I dont blame employee, it is company’s bad More

Scammed, these people try to hurt you I was taken when I decided to make a transaction with Right Toyota. Even after working with them, they decided to take advantage of me, which is why I was taken when I decided to make a transaction with Right Toyota. Even after working with them, they decided to take advantage of me, which is why I never saw it coming. i had a relationship with this dealership and they xxxxed me. I bought a truck with a 47000 sticker price. I later looked at the paperwork to find they charged me more than 60000 for the truck..... I went to trade it in after a 20000 dollar down payment and 11 months of 700 dollar payments to find that I have ZERO equity in the vehicle. They then ripped me off by taking any money I had in warranties. This dealership is out to get you and they got me. Dont be fooled. Bring a lawyer with you if you want to buy from here. They cost me over 30 grand and I got NOTHING out of it. Even after putting 5000+ into upgrades, they gave me nothing for the vehicle. This place, the owners, the staff, everyone associated with them should be ashamed. More

A very mixed relationship with this dealership I have very mixed feelings about this dealership. The service department has been great for me and has always been very timely. The issue I have here I have very mixed feelings about this dealership. The service department has been great for me and has always been very timely. The issue I have here is the parts counter. The two men in the back parts counter are incredibly rude and talked down on me for asking questions about a part for my truck. I was ready to make a $300+ purchase in a couple accessories but instead I will he taking my money to another dealership. The sales staff is good, very easy to work with. Only downfall of this dealership is the parts counter men. They are making the dealership lose easy money. Sad to see for such a nice place. More

Jesse Valadez is an Amazing Superb Representative I recently bought an amazing 2017 Tacoma Limited Edition from you folks with the help of Jesse Valadez. Jesse made my wife and I extremely comfortab I recently bought an amazing 2017 Tacoma Limited Edition from you folks with the help of Jesse Valadez. Jesse made my wife and I extremely comfortable from our first phone conversation and then meeting him a short time later. He gave us superb service in every way and his natural, easy, relaxed style with NO high pressure was a perfect experience for us. We live in Sedona and have been looking for the perfect pre-owned truck for a number of months. Jesse helped us find the perfect truck and helped us close the deal. I will recommend Jesse and Right Toyota to people we know. We are very impressed with your organization and really appreciate the Superb Service by all of your staff. Feel free to contact me for any further communication. Thank you! Gregory Charles Du Bois More

Purchase experience and customer service fail Let's start with the buying experience. I utilized their online "Express Checkout" buyers tool because I didn't want to deal with the drama of buying Let's start with the buying experience. I utilized their online "Express Checkout" buyers tool because I didn't want to deal with the drama of buying a new vehicle. My wife had picked out what she wanted so I went through their checkout process. I picked the vehicle (it was available), accepted their trade-in allowance, agreed on a down payment, picked the lease payment and the lease mileage, reviewed the order, and submitted it. I received an email from a salesman and scheduled a time to come in the next day to complete the transaction. Sounds too easy right?! Yep! Sounded great until I got there. I met with the salesman and we test drove the exact vehicle I picked, he took a quick look at my trade, and we went inside to do the paperwork. Now comes the fun part. The salesman had no idea I had used their Express Checkout so I started the process from scratch. The vehicle price, trade-in allowance, and lease terms were not what I accepted in my original checkout process. They lowballed my trade and told me the lease terms I wanted didn't exist, yet they were available on their website. At this point I'm irritated and explained to the salesman the process I went through on their website to avoid this mess. I put together a deal and now the deal had completely changed and no one had a clue on how their own sales tool worked. I decided to leave at this point but was met at my car and asked to come back and they'd make the deal right. I agreed and gave them another chance. Round two. They drew up the contract and I went in to sign. The finance guy hands me the terms and they were wrong. The down payment and payment wasn't what we agreed upon. Here we go again! That's it! I had enough and walked out! This time I'm met at my car by the Sales Manager. He apologized and said they had just rolled out the Express Checkout option and sales was not up to speed on it yet. He told me he would honor all of my original terms and we shook on it. Round three. We get that straightened out and I take a look at the lease terms and that's not what we agreed on. Now I'm vested in this process and I'm just trying to hold myself together. The finance guy goes for help and they finally get the terms right (the ones they offer on their website) and we finish the deal. This isn't over yet.... The next day I'm looking at the window sticker and noticed an option ($650 for running boards) that was part of the purchase price, that hadn't been installed on the vehicle. I emailed my salesman with a picture of the window sticker and a picture of the vehicle I leased and asked him to advise me on what my options are? Here's his response: Salesman - "Hey Steve. I was off yesterday and just saw this. Let me advise this right away. That's very interesting." Me - "Here's the pic I took after we test drove it. It's interesting, now what do we do about it?" Salesman - "I'll make sure we get them on for you. Let me talk to service." Me - "I'm really not interested in wasting my day having steps installed that I wouldn't have wanted even if they were on there in the first place. What are the other options?" Salesman - "I will get you the side steps. I can make sure it won't waste your day. Or I can just give them to you and you can do what you want with them." Salesman - "Did you have any suggestions? I'm definitely here to help you. I understand your situation. Let me know." Me - "Can I substitute if for something that will be of use to me? I guess you guys need to tell me what you're willing to do to make me whole." It's been 8 days now and I have not received a response to my last email. If that's how Right Toyota is "definitely here to help" then good luck to any of you who wants to make a purchase or lease a vehicle from this dealer. I hope this is an isolated incident but I definitely won't help them get anymore of my business or any business from anyone I know. More

Tricked and wasted my time Expressed interest online that I was interested in a ‘18 charger scat pack. Gave them my contact info and spoke to a sales rep about the car. We agree Expressed interest online that I was interested in a ‘18 charger scat pack. Gave them my contact info and spoke to a sales rep about the car. We agreed I would meet him at 1 the next day to check it out. He also said he would hold it for me. I texted him that morning when I would be arriving. I drove 45 min from gilbert to get there. I shop up at 1:05 to meet with my sales rep Farhan Khan. I waited for 20 min waiting for him before deciding to just speak to another rep. I met with a guy named Kyle who was really nice and helpful. He drove me around the entire lot looking for the car. We couldn’t find it so Kyle went inside to ask where Farhan put the car on hold. Kyle comes back outside to tell me they sold the car last night. Furious by how this whole process was handled I filed a complaint through right Toyota and they even told me on the phone that this practice is known as “humming” where they bring you to the dealership knowing that car isn’t available. Blown away by their disgusting customer service especially by Farhan, I hope he's punished appropriately. I wasted 2.5hrs on my day off with this xxxxxxxx. This saddens me even more as a Tacoma owner!! More

Excellent customer service Jessie went above and beyond to help us and meet our needs. We are so impressed, so happy, and thankful. He was an excellent communicator and stayed Jessie went above and beyond to help us and meet our needs. We are so impressed, so happy, and thankful. He was an excellent communicator and stayed in touch and was very knowledgeable and helpful. Thank you again for all you did and your help. More