Right Toyota

Be aware and exercise caution when dealing with this business. As a business owner myself, I must express our profound disappointment and concern regarding the lack of professionalism and abysmal custom business. As a business owner myself, I must express our profound disappointment and concern regarding the lack of professionalism and abysmal customer service experienced with Right Toyota’s service department After one of our trucks was towed there following an isolated accident, we provided all necessary business and driver contact details. Yet, at no point did the service department call or email us with a quote for parts or labor, nor did they provide any images or explanations of the required work. Instead, our technician had to repeatedly reach out to Matt from the service department for updates. Matt promised a callback with information, but none ever came. By Monday, we still have not received any emails related to the service so we called again, only to be told that the truck was ready and presented with a bill of nearly $7,000—our first notification of the cost.This behavior is not only unethical but raises serious concerns about their business practices. Performing costly repairs without written authorization from the vehicle’s owner is unacceptable. Throughout this ordeal, the insurance agent and our company made numerous attempts to contact Matt to discuss the bill, but after we expressed our outrage he stopped answering our calls. Our CEO had to escalate the issue to management, we are still waiting. All of this could have been avoided with basic professionalism and communication. Instead, Right Toyota’s actions have made it clear that we’re being forced to accept their unethical practices just to retrieve our vehicle. It is beyond comprehension that a business of this size operates with such disregard for customer rights and ethical business practices. We are hoping to come to a reasonable agreement soon and not have to take legal action.   More

Seniors beware! Don’t trust Right to do the right thing. Read fine print! Leased a car for 2 weeks. Did not work out. A $4000 charge for lease was not returned. Ins Don’t trust Right to do the right thing. Read fine print! Leased a car for 2 weeks. Did not work out. A $4000 charge for lease was not returned. Instead another $4000 was added on to 2nd lease. $8000 later I’m leasing a less expensive auto. The quote from Finance Manager was “Did you think it would not cost you anything”? Yup $4000.00 grand in the hole for a 2 week lease. Response from trusted salesman “I didn’t know”… Leased and purchased cars from Right since 2017. Thought Right was better than that. Terrible. Let the buyer beware! More

Thank you Justin for your amazing customer service, genuine personality, and your professionalism. We appreciate everything you did for Emma and I during our car search. You went above and beyond with genuine personality, and your professionalism. We appreciate everything you did for Emma and I during our car search. You went above and beyond with our expectations. Our shopping experience was stress free, thank you! More

We came in to refinance our Venza that we absolutely love. Kent Thompson was great and handled our paperwork top to bottom quickly and professionally. He is extremely knowledgeable and was able to get u love. Kent Thompson was great and handled our paperwork top to bottom quickly and professionally. He is extremely knowledgeable and was able to get us in and out with our new vehicle, hassle free. We really appreciated him making our experience easy, fun and fast. This is our fifth vehicle purchase from Toyota and this was by far our best experience. More

Typical Bait and Switch? Requested to see a car, was there an hour later after they suggested I come in and see and drive it. When I arrived about an hour later as they req Requested to see a car, was there an hour later after they suggested I come in and see and drive it. When I arrived about an hour later as they requested, the car was no longer available "Would you like to look at a 'new' model?". Credibility lost. More